Raya IT
26th July St, Touristic zone, 6th of October,
Giza, 12568,
Egypt
Giza, 12568,
Egypt
202 382 76 000
Professional Services
Raya IT
List of Software Implementations where Raya IT is Reseller or System Integrator
Raya IT, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Raya IT collaboration with software players such as OpenText, Oracle and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Raya IT is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| Raya IT | Oracle | Oracle Cloud ERP | ERP Financial | ERP Financial Management |
| Raya IT | Oracle | Oracle Cloud HCM | Core HR | HCM |
| Raya IT | Oracle | Oracle Cloud SCM | Supply Chain Management | SCM |
| Raya IT | OpenText | OpenText IT Operations Cloud | IT Service Management | ITSM |
| Raya IT | OpenText | OpenText IT Operations Aviator | Chatbots and Conversational AI | AI-Powered Application |
| Raya IT | OpenText | OpenText Service Management Automation X (SMAX) | IT Service Management | ITSM |
| Raya IT | OpenText | OpenText Operations Orchestration | Robotic Process Automation | PaaS |
| Raya IT | OpenText | OpenText Universal Discovery and CMDB | Database Management | IaaS |
List of Software Implementations where Raya IT is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Export Development Bank of Egypt | Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText IT Operations Aviator | Chatbots and Conversational AI | 2024 | In 2024, Export Development Bank of Egypt deployed OpenText IT Operations Aviator as part of a broader OpenText IT Operations Cloud initiative, aligning the private generative AI virtual agent with the bank's service management strategy in the Chatbots and Conversational AI category. The deployment was executed with support from implementation partner Raya IT and targeted both IT operations and cross-functional service workflows to accelerate digital capabilities and customer centricity. EBank implemented OpenText Service Management Automation X SMAX to add smart self-serve capabilities and automate manual, paper based processes, while adopting OpenText Operations Orchestration OO and OpenText Universal Discovery and CMDB to discover, map and manage configuration items. OpenText IT Operations Aviator was positioned as the private generative AI virtual agent layer to enable conversational incident resolution and to surface knowledge driven responses, and SMAX centralized IT financial management documentation to create a largely paperless operating model that supports the bank's ESG goals. The technical architecture used SMAX as the service management platform with OO providing workflow orchestration and Universal Discovery with CMDB providing configuration item discovery, all integrated through standard APIs and native connectors. Operational coverage extended beyond IT to finance, human capital, administration affairs and corporate communications, with the bank instrumenting real time tracking and accuracy improvements for financial control and HR management. Governance and rollout emphasized customization of workflows to business requirements, with Chief Technology and Information Officer Ismail Farid, Head of Governance Amr Samir, and IT Service Delivery Unit Head Ibrahim Aly Helmy leading implementation and governance changes. The program focused on workflow automation, role based process ownership, and regulatory alignment to improve auditability and control across automated processes. Outcomes explicitly reported by the bank and OpenText include enhanced operational efficiencies and innovation in IT infrastructure management, reduced errors and improved accuracy in non IT departments, optimized IT operations performance with stricter security controls through OO, and the bank becoming largely paperless through digital documentation in SMAX. OpenText IT Operations Aviator was credited with enabling intelligent service management transformation through a private generative AI virtual agent within the bank's service management stack. | |
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Export Development Bank of Egypt | Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText IT Operations Cloud | IT Service Management | 2024 | In 2024 Export Development Bank of Egypt implemented OpenText IT Operations Cloud, deploying OpenText Service Management SMAX as its IT Service Management platform to automate manual, paper-based IT processes. The deployment was delivered in Egypt with SI Raya IT leading implementation activities, and the project scope covered core IT service workflows with planned extension of SMAX into non-IT departments. Configuration focused on three explicit modules, OpenText Service Management SMAX, Universal Discovery CMDB, and Operations Orchestration, providing incident and request workflow automation, discovery-driven configuration management, and runbook automation for routine operational tasks. The implementation emphasized digitizing ticketing and document workflows, establishing a centralized service catalog, and automating orchestration for repetitive IT operations consistent with IT Service Management functional patterns. Operational coverage initially centered on the bank's IT organization, with plans to extend module usage to other business functions outside IT, enabling a unified service management model across departments. Governance changes included formalizing service desk processes, instituting CMDB ownership and lifecycle controls, and adopting paperless workflows aligned with the bank's ESG objectives, with Raya IT coordinating rollout and knowledge transfer. Reported outcomes from the deployment include measurable operational efficiencies and a largely paperless workflow that supports ESG goals, and the bank has explicit plans to expand SMAX usage beyond IT. The narrative centers on OpenText IT Operations Cloud as the bank’s chosen IT Service Management platform and documents module-level adoption, deployment locality, implementation partner, governance adjustments, and stated operational outcomes. | |
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Export Development Bank of Egypt | Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText Operations Orchestration | Robotic Process Automation | 2024 | In 2024, Export Development Bank of Egypt implemented OpenText Operations Orchestration as part of an OpenText IT Operations Cloud deployment and a broader Robotic Process Automation initiative. The engagement included systems integration support by Raya IT, aligning automation tooling with the bank's customer-centric service management strategy. The technical implementation combined OpenText Service Management Automation X SMAX, OpenText Operations Orchestration OO, and OpenText Universal Discovery and CMDB. SMAX was configured to provide smart IT service management capabilities including self-service, workflow automation, and private generative AI enabled support, while OO was used to author and run orchestration workflows and Universal Discovery populated the CMDB through automated discovery and mapping routines. Integrations were executed using the vendors standard APIs and connectors, enabling native data exchange between SMAX, OO, and the Universal Discovery and CMDB components. OO workflows were applied to automate and orchestrate IT processes, optimize operational performance, and enforce more stringent security controls, and SMAX workflows were extended beyond IT into line of business processes for finance and HR. Governance and rollout were driven by the bank's technology leadership including the Chief Technology and Information Officer, with Head of Governance and the IT Service Delivery Unit Head instrumental in customizing workflows and applications to business requirements. The program emphasized extending SMAX to non-IT departments, with plans to automate administration affairs, human capital, and corporate communications using low-code style workflow customization and centralized service management. Explicit outcomes reported include accelerated digital transformation, enhanced operational efficiencies and innovation across IT operations, and a shift to largely paperless IT financial management supporting ESG objectives. The deployment delivered reduced errors, improved accuracy, real-time tracking for financial control and HR management, and optimized IT operations through integrated orchestration and discovery capabilities. | |
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Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText Service Management Automation X (SMAX) | IT Service Management | 2024 |
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Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText Universal Discovery and CMDB | Database Management | 2024 |
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Government | 300 | $25M | United Arab Emirates | Oracle | Oracle Cloud ERP | ERP Financial | 2021 |
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Government | 300 | $25M | United Arab Emirates | Oracle | Oracle Cloud HCM | Core HR | 2021 |
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Government | 300 | $25M | United Arab Emirates | Oracle | Oracle Cloud SCM | Supply Chain Management | 2021 |
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IT Decision Makers and Key Stakeholders at Raya IT
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Raya IT Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Raya IT software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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| No data found | ||||||||
Raya IT System Integrator / VAR Profile
Raya IT is a system integrator and technology consulting firm headquartered in Giza, Egypt, with approximately 900 employees and annual revenues of $140M.
Raya IT implements and supports enterprise applications across markets such as AI-Powered Application, ITSM, PaaS, IaaS and ERP Financial Management.
APPS RUN THE WORLD tracks 8 verified Raya IT software implementations across industries and regions, including: Export Development Bank of Egypt where Raya IT implemented OpenText IT Operations Aviator, Export Development Bank of Egypt where Raya IT implemented OpenText IT Operations Cloud, and Export Development Bank of Egypt where Raya IT implemented OpenText Operations Orchestration.
Raya IT has a strategic VAR/SI partnership with OpenText and Oracle, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Raya IT partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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