Raya IT
26th July St, Touristic zone, 6th of October,
Giza, 12568,
Egypt
Giza, 12568,
Egypt
202 382 76 000
Professional Services
Raya IT
List of Software Implementations where Raya IT is Reseller or System Integrator
Raya IT, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Raya IT collaboration with software players such as OpenText, Oracle and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Raya IT is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| Raya IT | Oracle | Oracle Cloud ERP | ERP Financial | ERP Financial Management |
| Raya IT | Oracle | Oracle Cloud HCM | Core HR | HCM |
| Raya IT | Oracle | Oracle Cloud SCM | Supply Chain Management | SCM |
| Raya IT | OpenText | OpenText IT Operations Cloud | IT Service Management | ITSM |
| Raya IT | OpenText | OpenText IT Operations Aviator | Chatbots and Conversational AI | AI-Powered Application |
| Raya IT | OpenText | OpenText Service Management Automation X (SMAX) | IT Service Management | ITSM |
| Raya IT | OpenText | OpenText Operations Orchestration | Robotic Process Automation | PaaS |
| Raya IT | OpenText | OpenText Universal Discovery and CMDB | Database Management | IaaS |
List of Software Implementations where Raya IT is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Export Development Bank of Egypt | Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText IT Operations Aviator | Chatbots and Conversational AI | 2024 | In 2024, Export Development Bank of Egypt deployed OpenText IT Operations Aviator as part of a broader OpenText IT Operations Cloud initiative, aligning the private generative AI virtual agent with the bank's service management strategy in the Chatbots and Conversational AI category. The deployment was executed with support from implementation partner Raya IT and targeted both IT operations and cross-functional service workflows to accelerate digital capabilities and customer centricity. EBank implemented OpenText Service Management Automation X SMAX to add smart self-serve capabilities and automate manual, paper based processes, while adopting OpenText Operations Orchestration OO and OpenText Universal Discovery and CMDB to discover, map and manage configuration items. OpenText IT Operations Aviator was positioned as the private generative AI virtual agent layer to enable conversational incident resolution and to surface knowledge driven responses, and SMAX centralized IT financial management documentation to create a largely paperless operating model that supports the bank's ESG goals. The technical architecture used SMAX as the service management platform with OO providing workflow orchestration and Universal Discovery with CMDB providing configuration item discovery, all integrated through standard APIs and native connectors. Operational coverage extended beyond IT to finance, human capital, administration affairs and corporate communications, with the bank instrumenting real time tracking and accuracy improvements for financial control and HR management. Governance and rollout emphasized customization of workflows to business requirements, with Chief Technology and Information Officer Ismail Farid, Head of Governance Amr Samir, and IT Service Delivery Unit Head Ibrahim Aly Helmy leading implementation and governance changes. The program focused on workflow automation, role based process ownership, and regulatory alignment to improve auditability and control across automated processes. Outcomes explicitly reported by the bank and OpenText include enhanced operational efficiencies and innovation in IT infrastructure management, reduced errors and improved accuracy in non IT departments, optimized IT operations performance with stricter security controls through OO, and the bank becoming largely paperless through digital documentation in SMAX. OpenText IT Operations Aviator was credited with enabling intelligent service management transformation through a private generative AI virtual agent within the bank's service management stack. | |
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Export Development Bank of Egypt | Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText Service Management Automation X (SMAX) | IT Service Management | 2024 | In 2024, Export Development Bank of Egypt deployed OpenText Service Management Automation X (SMAX) as its IT Service Management platform to address a traditional IT infrastructure that had become complex to maintain and lacked reporting capabilities. The implementation aligned IT operations with the bank's customer-centric service management strategy and targeted improvements across both IT and non-IT service workflows. OpenText Service Management Automation X (SMAX) was configured to deliver smart self-serve capabilities, automate manual and paper-based processes, and digitize IT financial management documentation. The deployment leveraged SMAX platform features for configurable workflows and low-code customization to enable tailored service request and tracking flows, and to extend support beyond IT into finance and human capital management. The solution incorporates private generative AI capabilities to enhance support automation and knowledge-driven handling of incidents and requests. The program integrated SMAX with OpenText Operations Orchestration to automate, integrate and orchestrate IT processes, and with OpenText Universal Discovery and CMDB to discover, map, and manage configuration items across the environment, using native APIs and connectors. Operations Orchestration workflows were used to optimize IT operations performance and to apply more stringent security controls during orchestration. Deployment scope explicitly included IT service delivery as well as non-IT departments such as financial control and HR, and the bank operates from its headquarters in Cairo, Egypt. Raya IT served as the implementation partner and bank governance was driven by the Head of Governance and the IT Service Delivery Unit Head, who led workflow customization and rollout planning. Governance efforts focused on extending SMAX into non-IT departments, improving accuracy and enabling real-time tracking, with emphasis on configurable workflow governance, process ownership, and staged rollout to business units. Outcomes reported in the implementation narrative include enhanced operational efficiencies and innovation in IT infrastructure management, accelerated digital transformation aligned with service management goals, reduced errors and improved accuracy in non-IT processes, real-time tracking capabilities for better financial and HR control, and a largely paperless IT financial management environment that supports the bank's ESG objectives. | |
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Export Development Bank of Egypt | Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText IT Operations Cloud | IT Service Management | 2024 | In 2024 Export Development Bank of Egypt implemented OpenText IT Operations Cloud, deploying OpenText Service Management SMAX as its IT Service Management platform to automate manual, paper-based IT processes. The deployment was delivered in Egypt with SI Raya IT leading implementation activities, and the project scope covered core IT service workflows with planned extension of SMAX into non-IT departments. Configuration focused on three explicit modules, OpenText Service Management SMAX, Universal Discovery CMDB, and Operations Orchestration, providing incident and request workflow automation, discovery-driven configuration management, and runbook automation for routine operational tasks. The implementation emphasized digitizing ticketing and document workflows, establishing a centralized service catalog, and automating orchestration for repetitive IT operations consistent with IT Service Management functional patterns. Operational coverage initially centered on the bank's IT organization, with plans to extend module usage to other business functions outside IT, enabling a unified service management model across departments. Governance changes included formalizing service desk processes, instituting CMDB ownership and lifecycle controls, and adopting paperless workflows aligned with the bank's ESG objectives, with Raya IT coordinating rollout and knowledge transfer. Reported outcomes from the deployment include measurable operational efficiencies and a largely paperless workflow that supports ESG goals, and the bank has explicit plans to expand SMAX usage beyond IT. The narrative centers on OpenText IT Operations Cloud as the bank’s chosen IT Service Management platform and documents module-level adoption, deployment locality, implementation partner, governance adjustments, and stated operational outcomes. | |
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Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText Operations Orchestration | Robotic Process Automation | 2024 |
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Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText Universal Discovery and CMDB | Database Management | 2024 |
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Government | 300 | $25M | United Arab Emirates | Oracle | Oracle Cloud HCM | Core HR | 2021 |
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Government | 300 | $25M | United Arab Emirates | Oracle | Oracle Cloud ERP | ERP Financial | 2021 |
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Government | 300 | $25M | United Arab Emirates | Oracle | Oracle Cloud SCM | Supply Chain Management | 2021 |
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IT Decision Makers and Key Stakeholders at Raya IT
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Raya IT Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Raya IT software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Raya IT System Integrator / VAR Profile
Raya IT is a system integrator and technology consulting firm headquartered in Giza, Egypt, with approximately 900 employees and annual revenues of $140M.
Raya IT implements and supports enterprise applications across markets such as AI-Powered Application, ITSM, PaaS, IaaS and HCM.
APPS RUN THE WORLD tracks 8 verified Raya IT software implementations across industries and regions, including: Export Development Bank of Egypt where Raya IT implemented OpenText IT Operations Aviator, Export Development Bank of Egypt where Raya IT implemented OpenText Service Management Automation X (SMAX), and Export Development Bank of Egypt where Raya IT implemented OpenText IT Operations Cloud.
Raya IT has a strategic VAR/SI partnership with OpenText and Oracle, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Raya IT partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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