Retex
Retex, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Retex collaboration with software players such as Diebold Nixdorf empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Retex | Diebold Nixdorf | DN Vynamic Retail Platform | Retail Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
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Eataly | Retail | 1300 | $300M | United States | Diebold Nixdorf | DN Vynamic Retail Platform | Retail Management | 2020 |
In 2020, Eataly implemented DN Vynamic Retail Platform to deploy Diebold Nixdorf self-checkout solutions at its Verona store. The engagement focused on improving the in-store retail checkout experience in Italy, specifically to reduce queues and improve checkout throughput at high-traffic counters.
The implementation leveraged Vynamic Self-Service components within the DN Vynamic Retail Platform, combining self-service kiosk software, transaction processing, and payment acceptance workflows consistent with Retail Management functionality. DN self-service hardware was integrated with Eataly’s proprietary software to preserve existing product and price logic while shifting customer-facing checkout interactions to the Vynamic Self-Service layer.
The project was delivered in partnership with Retex Group, which handled systems integration and on-site configuration of self-service terminals and peripheral devices. Operational coverage centered on store operations and front-of-house checkout processes at the Verona site, aligning point of sale workflows with kiosk orchestration and staff-assisted fallback procedures.
The case study reports outcomes including reduced abandoned baskets and increased sales, together with shorter queues and higher checkout throughput. Governance changes emphasized operational playbooks for kiosk supervision, staff-assisted exceptions, and transaction reconciliation, reflecting Retail Management discipline across checkout and store operations.
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Buyer Intent: Companies Evaluating Retex Services
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