Richtech
Richtech
List of Software Implementations where Richtech is Reseller or System Integrator
Richtech, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Richtech collaboration with software players such as Alvaria empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Richtech is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Richtech | Alvaria | Alvaria Call Center Employee Experience | Employee Experience | HCM |
| Richtech | Alvaria | Alvaria Call Center Analytics | Customer Analytics | CRM |
List of Software Implementations where Richtech is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
JMT Network Services Public Company | Banking and Financial Services | 350 | $109M | Thailand | Alvaria | Alvaria Call Center Analytics | Customer Analytics | 2020 | In 2020, JMT Network Services Public Company implemented Alvaria Call Center Analytics, Apps Category: . The deployment of Alvaria Call Center Analytics occurred during Thailand's 2020 lockdown to support debt collection operations, and the vendor implementation included Alvaria predictive dialing Aspect® Unified IP® with implementation services from Richtech. The implementation centered on predictive dialing capabilities using Aspect® Unified IP®, combined with analytics and reporting workflows for KPI tracking and quality monitoring. Configuration focused on dialer algorithms, agent call routing, campaign management for collections, and real time performance dashboards consistent with call center analytics functional modules. Use of Alvaria Call Center Analytics was explicitly tied to collections KPIs and quality outcomes in case documentation. Operational scope covered JMT's debt collection operations across Thailand and targeted collections agents and campaign managers, with integration into telephony and agent desktop workflows to automate call pacing and disposition capture. Richtech supported rollout sequencing to stabilize dialing behavior and agent routing during the lockdown period. The deployment emphasized operationalization of KPI measurement, enabling routine reporting and quality assurance around collection calls. Documentation records an approximately 11 percent cost reduction per agent and more than 50 percent higher agent productivity as outcomes from the deployment, these outcomes are linked to the predictive dialing and analytics use. Governance included case level KPI measurement and quality outcome tracking as core controls during and after rollout. | |
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JMT Network Services Public Company | Banking and Financial Services | 350 | $109M | Thailand | Alvaria | Alvaria Call Center Employee Experience | Employee Experience | 2020 | In 2020 JMT Network Services Public Company deployed Alvaria Call Center Employee Experience in the Call Center category to modernize debt collection operations during the COVID lockdown. The vendor Alvaria provided a predictive dialer capability that was implemented by systems integrator Richtech, and the project explicitly targeted collections and CRM workflows within JMT Network Services operations in Thailand. The implementation is credited with reducing cost per agent by approximately 11 percent and improving agent productivity by more than 50 percent, outcomes that were reported alongside observable employee experience and motivation gains. Deployment focused on call pacing and predictive dialing as core functional capabilities, with operational coverage centered on collections teams and CRM-aligned contact handling in Thailand. While specific Workforce Engagement Management modules were not named, the reported productivity and employee experience improvements are consistent with WEM-style features such as automated dialing, agent scripting, real-time monitoring, and performance dashboards that typically accompany Alvaria Call Center Employee Experience deployments. Governance and rollout were executed through the SI Richtech coordination, with operational adoption concentrated in collections and customer contact functions rather than an enterprise-wide telephony overhaul. |
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IT Decision Makers and Key Stakeholders at Richtech
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Buyer Intent: Companies Evaluating Richtech Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Richtech software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Richtech System Integrator / VAR Profile
Richtech is a system integrator and technology consulting firm headquartered in Bangkok, Thailand, with approximately 10 employees and annual revenues of $2M.
Richtech implements and supports enterprise applications across markets such as CRM and HCM.
APPS RUN THE WORLD tracks 2 verified Richtech software implementations across industries and regions, including: JMT Network Services Public Company where Richtech implemented Alvaria Call Center Analytics, and JMT Network Services Public Company where Richtech implemented Alvaria Call Center Employee Experience.
Richtech has a strategic VAR/SI partnership with Alvaria, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Richtech partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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