Sabio
12th Floor 110 Southwark St.,
London, SE1 0SU,
United Kingdom
London, SE1 0SU,
United Kingdom
44 34 4412-3000
Professional Services
Sabio
List of Software Implementations where Sabio is Reseller or System Integrator
Sabio, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sabio collaboration with software players such as Avaya empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Sabio is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Sabio | Avaya | Avaya Aura | Collaboration | Collaboration |
| Sabio | Avaya | Avaya Aura Communication Manager | Call Center | CRM |
| Sabio | Avaya | Avaya Aura Contact Center | Call Center | CRM |
| Sabio | Avaya | Avaya Call Management System | Call Center | CRM |
| Sabio | Avaya | Avaya Oceana | Call Center | CRM |
| Sabio | Genesys | Genesys Cloud CX | Call Center | CRM |
| Sabio | Hallmark Solutions | Hallmark GetGot | Recruiting | HCM |
| Sabio | Twilio | Twilio Flex | Call Center | CRM |
| Sabio | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | CRM |
| Sabio | Verint Systems | Verint Speech Analytics | Speech Recognition AI | AI-Powered Application |
| Sabio | Verint Systems | Verint Workforce Management | Workforce Management | HCM |
| Sabio | Avaya | Avaya Proactive Contact | Call Center | CRM |
| Sabio | Nuance Communications | Nuance Cloud IVR | Interactive Voice Response (IVR) | CRM |
| Sabio | Avaya | Avaya Omni Agent | Call Center,Customer Support | CRM |
| Sabio | Verint Systems | Verint Workforce Management Task Management | Task Management | HCM |
List of Software Implementations where Sabio is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Government | 3300 | $3.4B | United Kingdom | Avaya | Avaya Call Management System | Call Center | 2010 | In 2010 Student Loans Company deployed Avaya Call Management System as its primary Call Center platform. Sabio served as the systems integrator for the implementation and configuration of Avaya CMS across the contact centre environment. Configuration work centered on Avaya components including Call Management System and Orchestration Designer for IVR support, with a parallel program to introduce omnichannel channels such as email, webchat, co-browsing and chatbot capability. Platform-level updates included an upgrade of Verint Softphone to a current version, and browser support updates for core contact centre software. The Corizon Versata component was updated to eliminate performance issues, with explicit steps taken to remove that component from the baseline configuration. Integrations tied the Avaya Call Management System to third party subsystems including NICE for workforce and quality management, Nuance for voice services, and Tiger Call Logger for call recording and audit. Operational tooling for monitoring, testing and development included Solarwinds, HP Quality Centre, Mingle, Jira and Assyst, reflecting an integrated support and monitoring stack. Operational scope and governance evolved under a Contact Centre Technologies Team Leader appointed in December 2017 who restructured the development team to an Agile, cross disciplined model to deliver continuous enhancements. The team applied Java, Javascript, HTML, CSS and SQL in support of iterative releases to extend omnichannel capability and maintain core telephony and browser support. Explicit outcomes recorded include an uptick in system performance and access to a broader feature set following the Verint Softphone upgrade, identification of a means to achieve end to end metrics with work progressing toward implementation, and identification of significant licensing cost savings. These findings informed platform rationalization and ongoing integration work to support the Call Center business function. | |
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Utilities | 15630 | $13.7B | United Kingdom | Avaya | Avaya Call Management System | Call Center | 2017 | Scottish and Southern Energy (SSE) engaged Sabio in 2017 to replace a legacy telephony estate with Avaya Call Management System (Call Center category) as part of a broader infrastructure modernization contract running Nov 2017–Jul 2020. Sabio deployed the Avaya Call Management System and upgraded Avaya telephony across two Welsh sites, positioning the new call-management application to operate alongside the refreshed enterprise telephony stack. The Avaya implementation was delivered in conjunction with extensive platform work: a new Hyper‑V farm replaced an existing VMware farm, Windows servers were standardized to Server 2012/2019, Oracle databases were upgraded to 12c/12.1/12.2, and on‑prem storage was consolidated onto 3PAR and new Linux REL7.15 ESS. Additional system-level changes tied into the roll‑out — Opralog, WGS, EPC and HGS service updates, migration of live services from Power5 to Power7 mainframes, CS10 document management upgraded to CS16.2, and Citrix farms moved to a supportable 7.15 release with remote working capacity expanded from 2,000 to 20,000 users — indicating the Avaya Call Management deployment was integrated into SSE’s wider, enterprise-scale datacenter and desktop modernization program. | |
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Professional Services | 26389 | $781M | Sweden | Avaya | Avaya Omni Agent | Call Center,Customer Support | 2017 | In 2017, Transcom centralized approximately 10,000 contact-center seats into a Netherlands hub using Avaya Omni Agent as part of a platform built on Avaya Aura and Avaya Breeze, creating a scalable omnichannel BPO environment. The implementation targeted Transcoms European contact-center footprint and established a single operational hub serving multiple European countries within the Call Center,Customer Support domain. The deployment implemented agent desktop and omnichannel handling capabilities, including voice, chat, email and WebRTC agent workflows, leveraging Avaya one-X Agent for agent interaction and Avaya Breeze for session orchestration and routing. Functional modules emphasized omnichannel routing, session orchestration, and agent desktop consolidation, aligning contact routing and agent workflows across channels to support BPO service delivery. Integrations were executed with DatapointEurope and SPS as key integration partners, and the system integrator Sabio supported implementation activities. Operational coverage centralized contact-center operations into the Netherlands hub while enabling multi-country service delivery, with governance focused on centralized provisioning and standardized agent workflows to streamline site enablement. The consolidation reduced operating costs and sped onboarding of new sites, and the platform enabled omnichannel agent workflows for Transcoms Call Center,Customer Support business functions. The configuration and centralized hub model supported scalable BPO operations and standardized processes for agent onboarding and cross-country service orchestration. | |
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Insurance | 3000 | $2.1B | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2016 |
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IT Decision Makers and Key Stakeholders at Sabio
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Buyer Intent: Companies Evaluating Sabio Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sabio software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Sabio professional services include:
- Systems Techcom, a United States based Professional Services organization with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Sabio System Integrator / VAR Profile
Sabio is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 1100 employees and annual revenues of $190M.
Sabio implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 14 verified Sabio software implementations across industries and regions, including: Student Loans Company where Sabio implemented Avaya Call Management System, Scottish and Southern Energy where Sabio implemented Avaya Call Management System, and Transcom where Sabio implemented Avaya Omni Agent.
Sabio has a strategic VAR/SI partnership with Avaya, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Sabio's services, including Systems Techcom.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Sabio partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Sabio dataset, verified system implementations, and related deployment insights.