Sabio
12th Floor 110 Southwark St.,
London, SE1 0SU,
United Kingdom
London, SE1 0SU,
United Kingdom
44 34 4412-3000
Professional Services
Sabio
List of Software Implementations where Sabio is Reseller or System Integrator
Sabio, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sabio collaboration with software players such as Hallmark Solutions, Verint Systems and Twilio empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Sabio is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Sabio | Avaya | Avaya Aura | Collaboration | Collaboration |
| Sabio | Avaya | Avaya Aura Communication Manager | Call Center | CRM |
| Sabio | Avaya | Avaya Aura Contact Center | Call Center | CRM |
| Sabio | Avaya | Avaya Call Management System | Call Center | CRM |
| Sabio | Avaya | Avaya Oceana | Call Center | CRM |
| Sabio | Genesys | Genesys Cloud CX | Call Center | CRM |
| Sabio | Hallmark Solutions | Hallmark GetGot | Recruiting | HCM |
| Sabio | Twilio | Twilio Flex | Call Center | CRM |
| Sabio | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | CRM |
| Sabio | Verint Systems | Verint Speech Analytics | Speech Recognition AI | AI-Powered Application |
| Sabio | Verint Systems | Verint Workforce Management | Workforce Management | HCM |
| Sabio | Avaya | Avaya Proactive Contact | Call Center | CRM |
| Sabio | Nuance Communications | Nuance Cloud IVR | Interactive Voice Response (IVR) | CRM |
| Sabio | Avaya | Avaya Omni Agent | Call Center,Customer Support | CRM |
| Sabio | Verint Systems | Verint Workforce Management Task Management | Task Management | HCM |
List of Software Implementations where Sabio is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Utilities | 8000 | $3.4B | United Kingdom | Hallmark Solutions | Hallmark GetGot | Recruiting | 2019 | In 2019, Thames Water implemented Hallmark GetGot from Hallmark Solutions as a Recruiting application to centralize and improve staffing for its Swindon customer service operations. The deployment targeted the companywide need to unify front-office and back-office workforce processes across roughly 350 front-office agents and 350 back-office agents, positioning Hallmark GetGot to support recruiting, candidate pipeline management, and surge hiring for seasonal call volume peaks. The Hallmark GetGot configuration emphasized core Recruiting capabilities such as applicant tracking, interview and assessment scheduling, vacancy forecasting, and onboarding workflow automation to align hiring throughput with forecasted demand. Configuration work included skills based vacancy matching and timebound recruiting stages to accelerate placement for contact centre roles and reduce dependence on manual spreadsheets for shift planning. Sabio acted as the systems integrator, integrating Hallmark GetGot with the programme level contact centre infrastructure, including the newly deployed ACD platform and existing call routing controls. The integration extended operational coverage to both the front-office inbound contact centre and the outbound focused back office, enabling recruiting outputs to feed directly into planning and rostering processes used by workforce planners. Governance and process changes centralized planning and forecasting around a single recruiting pipeline and scheduling input, shifting responsibility from fragmented local spreadsheets to controlled workflows and role based approvals. The implementation supported documented operational outcomes for Thames Water including a 100 percent planning productivity improvement, optimisation equivalent to more than 10 full-time agent positions, an increase in adherence from 81 to 97 percent, automated processing of over 20,000 holiday requests, and improved intelligence on back-office call volumes that helped advance customer service performance in Ofwat rankings. | |
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Utilities | 8000 | $3.4B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2019 | ||
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Utilities | 8000 | $3.4B | United Kingdom | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | 2019 | In 2019, Thames Water implemented Verint Interaction Recording as part of a Call Tracking and Recording deployment across its Swindon customer service operations. The implementation targeted both the front office contact centre and the back office, covering approximately 350 front office agents and 350 back office staff, and was aligned with a wider New Start programme that included a new ACD platform rollout. The technical implementation combined Verint Interaction Recording with Verint Impact 360 Quality Monitoring and Verint Impact 360 Workforce Management modules to provide unified capture, QA and scheduling capabilities. Verint Interaction Recording was configured to support full call capture and indexed search for QA workflows, while the Impact 360 Workforce Management module replaced spreadsheet planning with scheduled forecasting, shift rostering, and automated leave handling. Deployment architecture integrated the Verint suite with the newly provisioned ACD platform across contact centre and back-office telephony to enable end to end visibility of inbound and outbound activity. Sabio acted as the systems integrator for the programme, delivering platform configuration and telephony integrations for the Verint Systems solution. The scope remained concentrated on the Swindon site but unified previously distinct PBX and ACD environments into a common recording and reporting layer. Operational governance shifted from a fragmented model to centralized planning and forecasting, consolidating the separate front office planning team and informal back-office scheduling into a single WFM-driven process. Workforce management automation processed over 20,000 holiday requests and centralized adherence monitoring, reducing dependence on individual planners and standardizing break and shift policies across business functions responsible for account management, operations, and partner engagement. Explicit outcomes reported from the implementation include a 100 percent improvement in planning productivity, optimisation equivalent to more than ten full time agent positions, an increase in adherence from 81 percent to 97 percent, and measurable increases in back-office call visibility that supported more accurate scheduling. The Verint Interaction Recording and associated Impact 360 modules contributed to centralized resource planning and quality monitoring, supporting Thames Water’s objective to improve regulated customer service performance. | |
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Insurance | 1200 | $759M | Netherlands | Twilio | Twilio Flex | Call Center | 2020 |
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IT Decision Makers and Key Stakeholders at Sabio
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Buyer Intent: Companies Evaluating Sabio Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sabio software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Sabio professional services include:
- Systems Techcom, a United States based Professional Services organization with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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| No data found | ||||||||
Sabio System Integrator / VAR Profile
Sabio is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 1100 employees and annual revenues of $190M.
Sabio implements and supports enterprise applications across markets such as HCM and CRM.
APPS RUN THE WORLD tracks 14 verified Sabio software implementations across industries and regions, including: Thames Water where Sabio implemented Hallmark GetGot, Thames Water where Sabio implemented Verint Workforce Management, and Thames Water where Sabio implemented Verint Interaction Recording.
Sabio has a strategic VAR/SI partnership with Hallmark Solutions, Verint Systems and Twilio, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Sabio's services, including Systems Techcom.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Sabio partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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