List of Verint Interaction Recording Customers
Verint Systems
175 Broadhollow Rd., Suite 100,
Melville, 11747, NY,
United States
Melville, 11747, NY,
United States
1 631-962-9600
Professional Services
3800
$909M
Since 2010, our global team of researchers has been studying Verint Interaction Recording customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Interaction Recording for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Interaction Recording for Call Tracking and Recording include: Covéa, a France based Insurance organisation with 23000 employees and revenues of $20.38 billion, Thames Water, a United Kingdom based Utilities organisation with 8000 employees and revenues of $3.40 billion, ING Bank France, a France based Banking and Financial Services organisation with 700 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using Verint Interaction Recording, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Covéa | Insurance | 23000 | $20.4B | France | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | 2018 | n/a | In 2018, Covéa implemented Verint Interaction Recording as part of a broader Call Tracking and Recording program. The Verint Interaction Recording implementation delivered interaction capture and automated transcription capabilities to instrument voice interactions across claims intake and customer reception channels. The project ran in parallel with deployment of ACDV Claims Flow reception and migration of WFM resource planning for legal protection, and it supported the harmonization and homogenization of reception for the three Covea Group entities GMF, MAAF and MMA via the Orange MVP solution. The program also coincided with a large scale teleworking enablement, including deployment of Alcatel IPDS Softphony for approximately 6,000 employees, and a network migration from ISDN access to SIP Trunk with Oracle SBC. Architecturally Verint Interaction Recording was positioned as the central call capture and transcription layer within Coveas contact infrastructure, integrating with the Alcatel IPDS Softphony telephony stack and the SIP Trunking termination through Oracle SBC, while indexing metadata from ACDV Claims Flow and the WFM resource planning systems. Functional capabilities emphasized session-level recording, searchable transcription, and metadata tagging to support claims reception and legal protection operational workflows under the Call Tracking and Recording category. Governance and operational coverage focused on unifying reception processes across GMF, MAAF and MMA, establishing standardized recording and transcription procedures for contact center and teleworking agents. Rollout and operational alignment centered on reception teams and the teleworking population, with centralized policy controls to ensure consistent capture and handling of recorded interactions. | |
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ING Bank France | Banking and Financial Services | 700 | $300M | France | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | 2015 | n/a | In 2015, ING Bank France implemented Verint Interaction Recording as its enterprise platform for Call Tracking and Recording. The Verint Interaction Recording deployment was positioned to support compliance capture and operational monitoring across ING France voice channels and was administered under a centralized application management model. The implementation operated alongside the IPC UNIGY global phone system and supported more than 1000 users, with the application manager responsible for configuration, license and life cycle management of the Verint voice recording system. Verint Interaction Recording was configured to deliver audit and compliance reporting, and the team produced reports for internal and external audits as part of routine operational controls. Operational scope extended into trading and front-office environments, with the application manager supervising the ING global voice project to international offices and providing 1st and 2nd line support for office and dealing room applications. Responsibilities also covered administration and support for EBS Market Data and Reuters Dealing3000 systems, oversight of a complete dealing room migration covering 400 workstations, and stewardship of the broader voice recording user base. Governance and operating practices were run through ITIL and Agile/Scrum methodologies, with the application manager acting as the linking pin between business and IT for process planning and execution. Additional controls included supplier management for incidents and application or hardware updates, delivery of security and server capacity trend analyses, application training for new users and colleagues, and administration of the BCP and disaster recovery environment. | |
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Thames Water | Utilities | 8000 | $3.4B | United Kingdom | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | 2019 | Sabio | In 2019, Thames Water implemented Verint Interaction Recording as part of a Call Tracking and Recording deployment across its Swindon customer service operations. The implementation targeted both the front office contact centre and the back office, covering approximately 350 front office agents and 350 back office staff, and was aligned with a wider New Start programme that included a new ACD platform rollout. The technical implementation combined Verint Interaction Recording with Verint Impact 360 Quality Monitoring and Verint Impact 360 Workforce Management modules to provide unified capture, QA and scheduling capabilities. Verint Interaction Recording was configured to support full call capture and indexed search for QA workflows, while the Impact 360 Workforce Management module replaced spreadsheet planning with scheduled forecasting, shift rostering, and automated leave handling. Deployment architecture integrated the Verint suite with the newly provisioned ACD platform across contact centre and back-office telephony to enable end to end visibility of inbound and outbound activity. Sabio acted as the systems integrator for the programme, delivering platform configuration and telephony integrations for the Verint Systems solution. The scope remained concentrated on the Swindon site but unified previously distinct PBX and ACD environments into a common recording and reporting layer. Operational governance shifted from a fragmented model to centralized planning and forecasting, consolidating the separate front office planning team and informal back-office scheduling into a single WFM-driven process. Workforce management automation processed over 20,000 holiday requests and centralized adherence monitoring, reducing dependence on individual planners and standardizing break and shift policies across business functions responsible for account management, operations, and partner engagement. Explicit outcomes reported from the implementation include a 100 percent improvement in planning productivity, optimisation equivalent to more than ten full time agent positions, an increase in adherence from 81 percent to 97 percent, and measurable increases in back-office call visibility that supported more accurate scheduling. The Verint Interaction Recording and associated Impact 360 modules contributed to centralized resource planning and quality monitoring, supporting Thames Water’s objective to improve regulated customer service performance. |
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FAQ - APPS RUN THE WORLD Verint Interaction Recording Coverage
Verint Interaction Recording is a Call Tracking and Recording solution from Verint Systems.
Companies worldwide use Verint Interaction Recording, from small firms to large enterprises across 21+ industries.
Organizations such as Covéa, Thames Water and ING Bank France are recorded users of
Verint Interaction Recording for Call Tracking and Recording.
Companies using Verint Interaction Recording are most concentrated in Insurance, Utilities and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Verint Interaction Recording are most concentrated in France and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Verint Interaction Recording across Americas, EMEA, and APAC.
Companies using Verint Interaction Recording range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Verint Interaction Recording include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Verint Interaction Recording customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Tracking and Recording.