Sabio
12th Floor 110 Southwark St.,
London, SE1 0SU,
United Kingdom
London, SE1 0SU,
United Kingdom
44 34 4412-3000
Professional Services
Sabio
List of Software Implementations where Sabio is Reseller or System Integrator
Sabio, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sabio collaboration with software players such as Hallmark Solutions, Genesys and Avaya empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Sabio is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| Sabio | Avaya | Avaya Aura | Collaboration | Collaboration |
| Sabio | Avaya | Avaya Aura Communication Manager | Call Center | CRM |
| Sabio | Avaya | Avaya Aura Contact Center | Call Center | CRM |
| Sabio | Avaya | Avaya Call Management System | Call Center | CRM |
| Sabio | Avaya | Avaya Oceana | Call Center | CRM |
| Sabio | Genesys | Genesys Cloud CX | Call Center | CRM |
| Sabio | Hallmark Solutions | Hallmark GetGot | Recruiting | HCM |
| Sabio | Twilio | Twilio Flex | Call Center | CRM |
| Sabio | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | CRM |
| Sabio | Verint Systems | Verint Speech Analytics | Speech Recognition AI | AI-Powered Application |
| Sabio | Verint Systems | Verint Workforce Management | Workforce Management | HCM |
| Sabio | Avaya | Avaya Proactive Contact | Call Center | CRM |
| Sabio | Nuance Communications | Nuance Cloud IVR | Interactive Voice Response (IVR) | CRM |
| Sabio | Avaya | Avaya Omni Agent | Call Center,Customer Support | CRM |
| Sabio | Verint Systems | Verint Workforce Management Task Management | Task Management | HCM |
List of Software Implementations where Sabio is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Thames Water | Utilities | 8000 | $3.4B | United Kingdom | Hallmark Solutions | Hallmark GetGot | Recruiting | 2019 | In 2019, Thames Water implemented Hallmark GetGot from Hallmark Solutions as a Recruiting application to centralize and improve staffing for its Swindon customer service operations. The deployment targeted the companywide need to unify front-office and back-office workforce processes across roughly 350 front-office agents and 350 back-office agents, positioning Hallmark GetGot to support recruiting, candidate pipeline management, and surge hiring for seasonal call volume peaks. The Hallmark GetGot configuration emphasized core Recruiting capabilities such as applicant tracking, interview and assessment scheduling, vacancy forecasting, and onboarding workflow automation to align hiring throughput with forecasted demand. Configuration work included skills based vacancy matching and timebound recruiting stages to accelerate placement for contact centre roles and reduce dependence on manual spreadsheets for shift planning. Sabio acted as the systems integrator, integrating Hallmark GetGot with the programme level contact centre infrastructure, including the newly deployed ACD platform and existing call routing controls. The integration extended operational coverage to both the front-office inbound contact centre and the outbound focused back office, enabling recruiting outputs to feed directly into planning and rostering processes used by workforce planners. Governance and process changes centralized planning and forecasting around a single recruiting pipeline and scheduling input, shifting responsibility from fragmented local spreadsheets to controlled workflows and role based approvals. The implementation supported documented operational outcomes for Thames Water including a 100 percent planning productivity improvement, optimisation equivalent to more than 10 full-time agent positions, an increase in adherence from 81 to 97 percent, automated processing of over 20,000 holiday requests, and improved intelligence on back-office call volumes that helped advance customer service performance in Ofwat rankings. | |
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Marks & Spencer_x000D_ | Retail | 64000 | $18.1B | United Kingdom | Genesys | Genesys Cloud CX | Call Center | 2016 | In 2016, Marks & Spencer implemented Genesys Cloud CX as its Call Center application. The deployment was part of a larger retail transformation that included a re engineered website, an overhaul of order management and ecommerce systems, and the establishment of an omnichannel model to serve digital channels and the company’s 1,253 retail outlets. The implementation used the entire Genesys product suite across all channels and media, configuring omnichannel routing, multichannel queuing, media blending and a unified interaction record to deliver a single 360 degree customer view. Genesys Cloud CX was configured to centralize voice, digital messaging and web interactions, aligning contact centre workflows with ecommerce order flows and customer service processes. Contact centre hardware, software, interconnects and interfaces were integrated under a zero downtime mid flight cutover requirement to ensure the new environment was operational before the Christmas sales peak. Contact centre specialist Anana managed the integration of those components, and Sabio acted as the SI/VAR during implementation. Governance and operational change focused on tighter IT integration and linking customer interaction data across channels and retail sites, enabling customer service, ecommerce and order management teams to operate from a consolidated interaction record. The project provisioned a brand new contact centre built on Genesys Cloud CX, providing omnichannel Call Center coverage across retail and digital operations. | |
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RBC Brewin Dolphin | Banking and Financial Services | 2200 | $617M | United Kingdom | Avaya | Avaya Aura | Collaboration | 2010 | In 2010, RBC Brewin Dolphin implemented Avaya Aura as its enterprise telephony platform. The Avaya Aura deployment was scoped as a Collaboration solution covering telephony, call recording and LAN WAN strategy across the firm. The implementation configured Avaya Aura components for call control, session management and enterprise recording together with telephony provisioning workflows. Sabio acted as the systems integrator for the Avaya Aura rollout and provided engineering and operational support for telephony components. Service management capabilities were formalized to include incident, change, problem and supplier management as part of steady state operations. Deployment architecture combined Avaya CM telephony elements with Avaya Aura across four data centres and 40 UK offices, running on a Cisco network and two MPLS networks. The WAN topology was rationalized to a dual core BT MPLS active/active design which increased bandwidth 10 fold and reduced network service related incidents by 95 percent. The program integrated two resilient Verint voice recording systems in London and Newcastle to meet regulatory requirements, and operational coverage supported 2200 employees and 500 wealth managers with an engineering organization of 16 engineers and an infrastructure team of 10 engineers. Project execution included IT infrastructure project management for 12 office moves from inception to changeover, encompassing vendor orders, circuit delivery, communications room design and installation of network, telephony, UPS and air conditioning hardware. Governance instituted regular service delivery reviews, change advisory processes and supplier management, while technical leadership maintained provisioning, road mapping and risk management for voice and data strategy. Commercial negotiations associated with the deployment achieved £2 million in documented cost savings alongside improved service delivery. The Avaya Aura Collaboration implementation consolidated voice and data strategy into a resilient operational model, with integrated recording, WAN architecture and formalized service governance for ongoing regulatory and operational continuity. | |
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Banking and Financial Services | 2200 | $617M | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2010 |
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Utilities | 8000 | $3.4B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2019 |
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Banking and Financial Services | 2200 | $617M | United Kingdom | Avaya | Avaya Aura Communication Manager | Call Center | 2010 |
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Government | 3300 | $3.4B | United Kingdom | Avaya | Avaya Call Management System | Call Center | 2010 |
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Utilities | 15630 | $13.7B | United Kingdom | Avaya | Avaya Call Management System | Call Center | 2017 |
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Construction and Real Estate | 3000 | $1.8B | United Kingdom | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2016 |
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Utilities | 8000 | $3.4B | United Kingdom | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | 2019 |
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Showing 1 to 10 of 14 entries
IT Decision Makers and Key Stakeholders at Sabio
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Sabio Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sabio software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Sabio professional services include:
- Systems Techcom, a United States based Professional Services organization with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Sabio System Integrator / VAR Profile
Sabio is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 1100 employees and annual revenues of $190M.
Sabio implements and supports enterprise applications across markets such as HCM, CRM, Collaboration and AI-Powered Application.
APPS RUN THE WORLD tracks 14 verified Sabio software implementations across industries and regions, including: Thames Water where Sabio implemented Hallmark GetGot, Marks & Spencer_x000D_ where Sabio implemented Genesys Cloud CX, and RBC Brewin Dolphin where Sabio implemented Avaya Aura.
Sabio has a strategic VAR/SI partnership with Hallmark Solutions, Genesys, Avaya and Verint Systems, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Sabio's services, including Systems Techcom.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Sabio partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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