Sabio
12th Floor 110 Southwark St.,
London, SE1 0SU,
United Kingdom
London, SE1 0SU,
United Kingdom
44 34 4412-3000
Professional Services
Sabio
List of Software Implementations where Sabio is Reseller or System Integrator
Sabio, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sabio collaboration with software players such as Genesys, Avaya and Hallmark Solutions empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Sabio is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Sabio | Avaya | Avaya Aura | Collaboration | Collaboration |
| Sabio | Avaya | Avaya Aura Communication Manager | Call Center | CRM |
| Sabio | Avaya | Avaya Aura Contact Center | Call Center | CRM |
| Sabio | Avaya | Avaya Call Management System | Call Center | CRM |
| Sabio | Avaya | Avaya Oceana | Call Center | CRM |
| Sabio | Genesys | Genesys Cloud CX | Call Center | CRM |
| Sabio | Hallmark Solutions | Hallmark GetGot | Recruiting | HCM |
| Sabio | Twilio | Twilio Flex | Call Center | CRM |
| Sabio | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | CRM |
| Sabio | Verint Systems | Verint Speech Analytics | Speech Recognition AI | AI-Powered Application |
| Sabio | Verint Systems | Verint Workforce Management | Workforce Management | HCM |
| Sabio | Avaya | Avaya Proactive Contact | Call Center | CRM |
| Sabio | Nuance Communications | Nuance Cloud IVR | Interactive Voice Response (IVR) | CRM |
| Sabio | Avaya | Avaya Omni Agent | Call Center,Customer Support | CRM |
| Sabio | Verint Systems | Verint Workforce Management Task Management | Task Management | HCM |
List of Software Implementations where Sabio is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Marks & Spencer_x000D_ | Retail | 64000 | $18.1B | United Kingdom | Genesys | Genesys Cloud CX | Call Center | 2016 | In 2016, Marks & Spencer implemented Genesys Cloud CX as its Call Center application. The deployment was part of a larger retail transformation that included a re engineered website, an overhaul of order management and ecommerce systems, and the establishment of an omnichannel model to serve digital channels and the company’s 1,253 retail outlets. The implementation used the entire Genesys product suite across all channels and media, configuring omnichannel routing, multichannel queuing, media blending and a unified interaction record to deliver a single 360 degree customer view. Genesys Cloud CX was configured to centralize voice, digital messaging and web interactions, aligning contact centre workflows with ecommerce order flows and customer service processes. Contact centre hardware, software, interconnects and interfaces were integrated under a zero downtime mid flight cutover requirement to ensure the new environment was operational before the Christmas sales peak. Contact centre specialist Anana managed the integration of those components, and Sabio acted as the SI/VAR during implementation. Governance and operational change focused on tighter IT integration and linking customer interaction data across channels and retail sites, enabling customer service, ecommerce and order management teams to operate from a consolidated interaction record. The project provisioned a brand new contact centre built on Genesys Cloud CX, providing omnichannel Call Center coverage across retail and digital operations. | |
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Scottish and Southern Energy | Utilities | 15630 | $13.7B | United Kingdom | Avaya | Avaya Call Management System | Call Center | 2017 | Scottish and Southern Energy (SSE) engaged Sabio in 2017 to replace a legacy telephony estate with Avaya Call Management System (Call Center category) as part of a broader infrastructure modernization contract running Nov 2017–Jul 2020. Sabio deployed the Avaya Call Management System and upgraded Avaya telephony across two Welsh sites, positioning the new call-management application to operate alongside the refreshed enterprise telephony stack. The Avaya implementation was delivered in conjunction with extensive platform work: a new Hyper‑V farm replaced an existing VMware farm, Windows servers were standardized to Server 2012/2019, Oracle databases were upgraded to 12c/12.1/12.2, and on‑prem storage was consolidated onto 3PAR and new Linux REL7.15 ESS. Additional system-level changes tied into the roll‑out — Opralog, WGS, EPC and HGS service updates, migration of live services from Power5 to Power7 mainframes, CS10 document management upgraded to CS16.2, and Citrix farms moved to a supportable 7.15 release with remote working capacity expanded from 2,000 to 20,000 users — indicating the Avaya Call Management deployment was integrated into SSE’s wider, enterprise-scale datacenter and desktop modernization program. | |
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Thames Water | Utilities | 8000 | $3.4B | United Kingdom | Hallmark Solutions | Hallmark GetGot | Recruiting | 2019 | In 2019, Thames Water implemented Hallmark GetGot from Hallmark Solutions as a Recruiting application to centralize and improve staffing for its Swindon customer service operations. The deployment targeted the companywide need to unify front-office and back-office workforce processes across roughly 350 front-office agents and 350 back-office agents, positioning Hallmark GetGot to support recruiting, candidate pipeline management, and surge hiring for seasonal call volume peaks. The Hallmark GetGot configuration emphasized core Recruiting capabilities such as applicant tracking, interview and assessment scheduling, vacancy forecasting, and onboarding workflow automation to align hiring throughput with forecasted demand. Configuration work included skills based vacancy matching and timebound recruiting stages to accelerate placement for contact centre roles and reduce dependence on manual spreadsheets for shift planning. Sabio acted as the systems integrator, integrating Hallmark GetGot with the programme level contact centre infrastructure, including the newly deployed ACD platform and existing call routing controls. The integration extended operational coverage to both the front-office inbound contact centre and the outbound focused back office, enabling recruiting outputs to feed directly into planning and rostering processes used by workforce planners. Governance and process changes centralized planning and forecasting around a single recruiting pipeline and scheduling input, shifting responsibility from fragmented local spreadsheets to controlled workflows and role based approvals. The implementation supported documented operational outcomes for Thames Water including a 100 percent planning productivity improvement, optimisation equivalent to more than 10 full-time agent positions, an increase in adherence from 81 to 97 percent, automated processing of over 20,000 holiday requests, and improved intelligence on back-office call volumes that helped advance customer service performance in Ofwat rankings. | |
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Utilities | 8000 | $3.4B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2019 |
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Utilities | 8000 | $3.4B | United Kingdom | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | 2019 |
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Government | 3300 | $3.4B | United Kingdom | Avaya | Avaya Call Management System | Call Center | 2010 |
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Insurance | 3000 | $2.1B | United Kingdom | Avaya | Avaya Aura Contact Center | Call Center | 2016 |
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Construction and Real Estate | 3000 | $1.8B | United Kingdom | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2016 |
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Professional Services | 26389 | $781M | Sweden | Avaya | Avaya Omni Agent | Call Center,Customer Support | 2017 |
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Insurance | 1200 | $759M | Netherlands | Twilio | Twilio Flex | Call Center | 2020 |
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Showing 1 to 10 of 14 entries
IT Decision Makers and Key Stakeholders at Sabio
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Sabio Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sabio software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Sabio professional services include:
- Systems Techcom, a United States based Professional Services organization with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Sabio System Integrator / VAR Profile
Sabio is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 1100 employees and annual revenues of $190M.
Sabio implements and supports enterprise applications across markets such as CRM, HCM and AI-Powered Application.
APPS RUN THE WORLD tracks 14 verified Sabio software implementations across industries and regions, including: Marks & Spencer_x000D_ where Sabio implemented Genesys Cloud CX, Scottish and Southern Energy where Sabio implemented Avaya Call Management System, and Thames Water where Sabio implemented Hallmark GetGot.
Sabio has a strategic VAR/SI partnership with Genesys, Avaya, Hallmark Solutions, Verint Systems and Twilio, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Sabio's services, including Systems Techcom.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Sabio partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Sabio dataset, verified system implementations, and related deployment insights.