Sinclair Voicenet
Radleigh House 1 Golf Road, Clarkston,
Glasgow, G76 7HU,
United Kingdom
Glasgow, G76 7HU,
United Kingdom
44 16 3495-7888
Professional Services
Sinclair Voicenet
List of Software Implementations where Sinclair Voicenet is Reseller or System Integrator
Sinclair Voicenet, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sinclair Voicenet collaboration with software players such as Nice Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Sinclair Voicenet is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Sinclair Voicenet | Nice Systems | NICE Perform | Call Tracking and Recording | CRM |
| Sinclair Voicenet | Nice Systems | NICE Real Time Process Optimisation | Call Center | CRM |
List of Software Implementations where Sinclair Voicenet is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Ageas UK | Insurance | 2600 | $835M | United Kingdom | Nice Systems | NICE Perform | Call Tracking and Recording | 2016 |
In 2016, Ageas UK implemented NICE Perform as its Call Tracking and Recording solution, following a market review and evaluation process. Sinclair Voicenet, a long-term systems integrator with 12 years of experience working with Ageas UK, recommended and led the installation and optimisation of NICE Perform to align with Ageas UK’s contact centre requirements.
The deployment delivered interaction recording and a quality management application configured to work with the existing Avaya telecoms infrastructure, providing continuous capture of all contact centre calls. NICE Perform was configured with browser-based search and replay capabilities using criteria such as time, date, agent, CLI, and product area, enabling rapid access to specific interactions for immediate replay and review.
Recordings were stored locally and archived to a central NAS facility to meet regulatory requirements, supporting both operational retrieval and centralized retention. Functional capabilities implemented included agent access to recordings for self-evaluation, supervisor review workflows driven by rules-based schedules, and automated selection of targeted interactions for quality assessment, extending the application of NICE Perform beyond voice to track email and hand-written customer correspondence through to resolution.
Governance and process changes formalised quality management across customer service operations, embedding rules-based monitoring and supervisor workflows to surface trends such as knowledge gaps and missed sales opportunities. Outcomes stated by Ageas UK include an 80% reduction in the number of customer complaints and improvement of complaint handling to 98% of issues resolved within five days, outcomes attributed to the operationalisation of NICE Perform and the optimisation work completed by Sinclair Voicenet.
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Ageas UK | Insurance | 2600 | $835M | United Kingdom | Nice Systems | NICE Real Time Process Optimisation | Call Center | 2015 |
In 2015 Ageas UK deployed NICE Real Time Process Optimisation in its Call Center to accelerate telephone-based transactions at Ageas Retail Intermediary. The implementation targeted agent desktop orchestration and real-time information retrieval to reduce handling time and improve validation accuracy.
The deployment implemented customer validation automation as a core capability, configuring NICE Real Time Process Optimisation to perform automated retrieval of account and status data and surface results via screen pop ups. The solution was configured to prompt agents with specific questions when records were incomplete, and to present consolidated status views that removed the need for manual lookups across multiple systems, materially speeding routine contact center workflows and increasing agent productivity.
Sinclair Voicenet supplied and supported the solution and delivered extensive consultancy to identify process optimization opportunities and to ensure the configuration matched operational requirements. The implementation integrated with eleven different backend systems and disparate data sources to assemble a single agent view, and the operational coverage focused on contact center agents handling new business and customer validation tasks within Ageas Retail Intermediary.
Governance and workflow changes included embedding rule driven prompts and scripted validation steps into frontline processes, and configuring real time orchestration to enforce those steps before transaction progression. The deployment delivered immediate operational benefits according to Ageas stakeholders, with faster customer validation, enhanced customer service, increased agent productivity, and a projection of significant savings over the next five years.
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IT Decision Makers and Key Stakeholders at Sinclair Voicenet
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Buyer Intent: Companies Evaluating Sinclair Voicenet Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sinclair Voicenet software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Sinclair Voicenet System Integrator / VAR Profile
Sinclair Voicenet is a system integrator and technology consulting firm headquartered in Glasgow, United Kingdom, with approximately 10 employees and annual revenues of $1M.
Sinclair Voicenet implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 2 verified Sinclair Voicenet software implementations across industries and regions, including: Ageas UK where Sinclair Voicenet implemented NICE Perform, and Ageas UK where Sinclair Voicenet implemented NICE Real Time Process Optimisation.
Sinclair Voicenet has a strategic VAR/SI partnership with Nice Systems, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Sinclair Voicenet partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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