Softpoint IT Solutions
Linzer Str. 16e,
Steyregg, 4221,
Denmark
Steyregg, 4221,
Denmark
43 732 794479 0
Professional Services
Softpoint IT Solutions
List of Software Implementations where Softpoint IT Solutions is Reseller or System Integrator
Softpoint IT Solutions, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Softpoint IT Solutions collaboration with software players such as iET Solutions empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Softpoint IT Solutions is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Softpoint IT Solutions | iET Solutions | iET WorkCenter | IT Service Management | ITSM |
List of Software Implementations where Softpoint IT Solutions is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Axess | Professional Services | 300 | $90M | Austria | iET Solutions | iET WorkCenter | IT Service Management | 2011 |
In 2011, Axess implemented iET WorkCenter as its IT Service Management platform supplied by iET Solutions, with Softpoint IT Solutions engaged as the implementation partner. Axess is a professional services company headquartered in Austria and deployed the platform to support its global customer support footprint.
The deployment concentrated on automating incident handling and supporting customer-facing ticketing and point of sale support operations, with primary functional use cases centered on incident management and computer telephony integration functionality. Use of the iET WorkCenter client is inferred from the implemented iET ITSM platform and the described administrative and configuration requirements, indicating client-side ticket intake and agent console usage.
Integrations were implemented with PSIpenta and JIRA along with CTI linkage to enable telephony linked ticket creation, automated ticket routing, and streamlined agent workflows. The integrated environment operated across Axess sites worldwide and covered customer service and support organizations, aligning IT Service Management capabilities with service delivery and support departments.
The program moved rapidly from a mid December 2011 order to a January 2012 go live, reflecting a compressed implementation and cutover timeline. Centralized administrative configuration and governance structures were used to coordinate the rollout across sites worldwide, with Softpoint IT Solutions responsible for system implementation and cutover coordination.
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Vamed Standortentwicklung U. Engineering & Co.Kg | Professional Services | 180 | $20M | Austria | iET Solutions | iET WorkCenter | IT Service Management | 2012 |
In 2012, Vamed Standortentwicklung U. Engineering & Co.Kg began an implementation of iET WorkCenter with vendor iET Solutions. The project started in August 2012, with go live estimated the following year due to multi site complexity and the scope of configuration data consolidation.
Vamed deployed iET WorkCenter as its IT Service Management platform using the iET WorkCenter Windows client. Implemented functional modules included CMDB, Change Management, and Incident Management, covering configuration tracking, change workflow orchestration, and incident lifecycle processing consistent with ITSM process models.
Operational coverage extended to the Vienna headquarters and 25 subsidiaries across the EMEA region, with primary business functions impacted including IT operations and security compliance. The program explicitly targeted CMDB consolidation across sites and alignment of change and incident procedures to support ISO 27001 requirements.
Implementation partner Softpoint IT Solutions supported deployment and rollout activities while iET Solutions supplied the WorkCenter software. Governance and process changes included standardized change approval workflows, CMDB reconciliation processes, and centralized incident escalation rules to improve control and auditability for ISO 27001 compliance.
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IT Decision Makers and Key Stakeholders at Softpoint IT Solutions
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Buyer Intent: Companies Evaluating Softpoint IT Solutions Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Softpoint IT Solutions software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Softpoint IT Solutions System Integrator / VAR Profile
Softpoint IT Solutions is a system integrator and technology consulting firm headquartered in Steyregg, Denmark, with approximately 30 employees and annual revenues of $3M.
Softpoint IT Solutions implements and supports enterprise applications across markets such as ITSM.
APPS RUN THE WORLD tracks 2 verified Softpoint IT Solutions software implementations across industries and regions, including: Axess where Softpoint IT Solutions implemented iET WorkCenter, and Vamed Standortentwicklung U. Engineering & Co.Kg where Softpoint IT Solutions implemented iET WorkCenter.
Softpoint IT Solutions has a strategic VAR/SI partnership with iET Solutions, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Softpoint IT Solutions partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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