Ahmedabad, 380009,
India
Synconics
Synconics, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Synconics collaboration with software players such as Odoo empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Synconics | Odoo | Odoo Live Chat | Chatbots and Conversational AI | AI-Powered Application |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Blue Ribbon Consulting | Professional Services | 10 | $1M | Thailand | Odoo | Odoo Live Chat | Chatbots and Conversational AI | 2024 |
In 2024 Blue Ribbon Consulting implemented Odoo Live Chat as part of a broader Odoo deployment in Rwanda led by Synconics. The deployment included Odoo Live Chat within the Chatbots and Conversational AI category, and was positioned to enable real-time lead capture alongside a bilingual website front end.
Implementation covered Website, CRM, Sales, Accounting, Projects and HR related modules, with Odoo Live Chat integrated into the CRM module to capture conversations and create leads directly in the centralized Odoo database. The architecture consolidated customer touchpoints and automated sales to invoice flows, enabling conversational routing, lead record creation, and linkage from chat interactions to invoicing and project records.
Synconics replaced Excel based workflows with configured Odoo processes and workflows, standardizing lead handling, sales pipeline progression and basic HR and project tracking for the ten person professional services firm. Live Chat usage is cited as driving improved lead generation and customer engagement and the rollout emphasized bilingual website support and end to end CRM to accounting process continuity.
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Buyer Intent: Companies Evaluating Synconics Services
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