Milan, 20151,
Italy
Syskoplan Reply
Syskoplan Reply, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Syskoplan Reply collaboration with software players such as SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Syskoplan Reply | SAP | SAP Interaction Center | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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HSE | Retail | 800 | $261M | Germany | SAP | SAP Interaction Center | Call Center | 2007 |
In 2007 Home Shopping Europe HSE24 implemented SAP CRM including the SAP Interaction Center as part of its Customer is King program, deploying SAP Interaction Center to address inbound and outbound contact workflows in the Call Center category. The rollout was explicitly focused on centralizing multichannel customer service across Germany, Austria, and Switzerland and on providing a consistent agent experience for hundreds of call center agents.
The implementation concentrated on CRM and call center process capabilities, leveraging SAP Interaction Center functionality to provide an integrated agent desktop, interaction logging, and unified handling of phone and nonvoice channels consistent with Call Center best practices. Configuration work emphasized multichannel integration and standardized contact handling to support scripted processes and case escalation across service teams.
The project was implemented with partner involvement from Syskoplan Reply, with contemporaneous reporting referencing syskoplan cm4 as part of the delivery team. Operational scope covered customer service and contact center departments across the DACH region, with rollout governance aligned to the Customer is King program to coordinate process changes, training, and staged adoption.
The implementation established a centralized SAP CRM based service layer through SAP Interaction Center to unify multichannel contacts and support hundreds of agents, preserving explicit program objectives around centralized service and multichannel integration.
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Buyer Intent: Companies Evaluating Syskoplan Reply Services
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