Talkative
Wesley Clover Innovation Centre, Coldra Woods,
Newport, NP18 2YB,
United Kingdom
Newport, NP18 2YB,
United Kingdom
44 16 3341-0537
Professional Services
Talkative
List of Software Implementations where Talkative is Reseller or System Integrator
Talkative, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Talkative collaboration with software players such as Mitel empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Talkative is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Talkative | Mitel | Mitel CX | Generative AI Platforms | AI Development |
List of Software Implementations where Talkative is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Healthspan | Retail | 10 | $4M | United Kingdom | Mitel | Mitel CX | Generative AI Platforms | 2025 |
In 2025, Healthspan integrated Talkative's AI chatbot with Mitel CX to modernize its customer service operations in the United Kingdom. The deployment used Mitel CX under the Generative AI Platforms category to automate common digital product inquiries and consolidate agent dashboards across digital channels.
The implementation configured Talkative as a virtual agent to handle high-volume product and order queries, with Mitel CX providing the contact handling and agent desktop consolidation. Workflows were designed for automated resolution of routine requests, explicit escalation paths to human agents, and unified session context transfer so agents receive conversational history when taking over.
Integration scope covered Healthspan's customer service organization and online channel touchpoints in the UK, with Talkative acting as the implementation partner for the virtual agent integration into Mitel CX. Operational coverage centralized dashboards and queue management inside Mitel CX to provide supervisors and agents with a single view of chatbot handoffs and live interactions.
Governance and rollout emphasized iterative tuning of the virtual agent conversation models and scripted escalation rules, with phased activation across product inquiry types. The case study documents an 88% AI resolution rate in the first month and a 3% improvement in CSAT, outcomes that freed agents to focus on complex queries while keeping Mitel CX and Talkative at the center of customer service automation.
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IT Decision Makers and Key Stakeholders at Talkative
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Buyer Intent: Companies Evaluating Talkative Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Talkative software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Talkative System Integrator / VAR Profile
Talkative is a system integrator and technology consulting firm headquartered in Newport, United Kingdom, with approximately 30 employees and annual revenues of $3M.
Talkative implements and supports enterprise applications across markets such as AI Development.
APPS RUN THE WORLD tracks 1 verified Talkative software implementations across industries and regions, including: Healthspan where Talkative implemented Mitel CX.
Talkative has a strategic VAR/SI partnership with Mitel, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Talkative partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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