Kressbronn, 88079,
Germany
Teufel NET
Teufel NET, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Teufel NET collaboration with software players such as Mitel empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Teufel NET | Mitel | Mitel Critical Event Management (CEM) | Critical Event Management | TRM |
| Teufel NET | Mitel | Mitel Critical Event Management | Critical Event Management | TRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Riffelalp Resort 2222m | Leisure and Hospitality | 85 | $21M | Switzerland | Mitel | Mitel Critical Event Management (CEM) | Critical Event Management | 2011 |
In 2011, Riffelalp Resort 2222m implemented Mitel Critical Event Management (CEM) in a Critical Event Management deployment to orchestrate alarm and evacuation workflows across its alpine resort. The implementation targeted hotel safety operations and building systems, bringing alarm routing and evacuation coordination under a unified Mitel CEM framework for the property in Switzerland.
The deployment used Mitel OpenScape Alarm Response OScAR DAKSpro capabilities mapped to Mitel Critical Event Management alarm and notification functions, covering segmented fire alarms, predefined evacuation scenarios and lift alarm handling. Configuration focused on zone based alarm segmentation, scenario driven notifications and automated escalation logic consistent with Critical Event Management functional workflows.
Teufel NET delivered and installed the solution, integrating Mitel CEM with the resort s existing IT and telephony infrastructure to enable automated paging and notification over the site s communications fabric. Operational coverage included resort buildings, lift systems and fire detection zones, centralizing incident notification for hotel operations and guest safety teams.
The project delivery emphasized on site installation and commissioning by Teufel NET, with the implemented Mitel Critical Event Management solution improving integration with existing IT and telephony and lowering operating costs in Switzerland as reported by the case study.
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Riffelalp Resort 2222m | Leisure and Hospitality | 85 | $21M | Switzerland | Mitel | Mitel Critical Event Management | Critical Event Management | 2011 |
In 2011 Riffelalp Resort 2222m implemented Mitel Critical Event Management to centralize alarm handling and orchestrate emergency response workflows at its Zermatt mountain property. Teufel NET delivered an OpenScape Alarm Response OScAR/DAKS implementation that was positioned and integrated as a Mitel/Unify component, enabling the deployment to be described as Mitel Critical Event Management within the Critical Event Management category.
The deployment focused on segmented fire alarm management, evacuation scenario orchestration and lift alarm handling, using OpenScape Alarm Response capabilities to classify alarms, trigger predefined evacuation procedures and route notifications to operational teams. The implementation included configuration of alarm segmentation and scenario templates, role-based notification pathways and centralized alarm event logging, reflecting standard Critical Event Management functional workflows for incident detection and response coordination.
Integration points in the implementation tied OScAR to the resort s on-site detection infrastructure, including fire detection circuits and elevator alarm panels, and to the resort s operational communications used by facilities and guest services. Teufel NET led the technical delivery and mapping of tetronik OScAR functionality into the Mitel Critical Event Management context, providing system-level integration and configuration across the property s built environment.
Governance and operational effects centered on embedding the solution into safety and facilities processes, with defined evacuation procedures and alarm-handling responsibilities for operations staff and guest services. The deployment is documented as improving guest safety and reducing operating and integration costs, outcomes stated in the project source materials.
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Buyer Intent: Companies Evaluating Teufel NET Services
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