São Paulo, 04543-011,
Brazil
Top365
Top365, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Top365 collaboration with software players such as Top365 empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Top365 | Top365 | Top365 Company Communicator | Employee Experience | HCM |
| Top365 | Top365 | Top365 Company Bots | Chatbots and Conversational AI | AI-Powered Application |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Companhia Siderurgica Nacional | Manufacturing | 24920 | $43.7B | Brazil | Top365 | Top365 Company Communicator | Employee Experience | 2022 |
In 2022 Companhia Siderurgica Nacional deployed Top365 Company Communicator to create CSNews, an internal corporate communications channel supporting HR and internal communications in the Employee Experience category. The implementation leveraged Microsoft Company Communicator technology and was delivered in partnership with Top365 and Microsoft, positioning the Top365 Company Communicator as the primary channel for corporate announcements and employee outreach.
The deployment emphasized core communication capabilities typical of employee experience platforms, including broadcast push notifications, audience segmentation and content authoring workflows, and built-in message metrics for analytics. Top365 Company Communicator was configured to support scheduled campaigns and recurring internal communications, enabling centralized content publishing and measurement of open and delivery behaviors through message metrics.
Operational coverage extended across Brazil and connected roughly 35,000 users to the CSNews channel, embedding the Top365 Company Communicator into company internal communications processes. The implementation scope focused on HR and corporate communications functions, with rollout governance coordinated between Companhia Siderurgica Nacional, Microsoft, and Top365.
Governance and operational reporting were implemented to track message volume and engagement, using the platform metrics to inform ongoing communications governance. In less than a year CSNews transmitted more than 7.6 million messages and issued 1.3 million communications, demonstrating rapid adoption of Top365 Company Communicator within the stated Employee Experience deployment.
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Companhia Siderurgica Nacional | Manufacturing | 24920 | $43.7B | Brazil | Top365 | Top365 Company Bots | Chatbots and Conversational AI | 2021 |
In 2021, Companhia Siderurgica Nacional implemented Top365 Company Bots. The deployment used Chatbots and Conversational AI to centralize internal communications and to enable IT service request handling across the organization.
Top365 implemented a Microsoft Teams Company Communicator solution and a Teams chatbot under the Top365 Company Bots application. Functional modules included proactive broadcast messaging via Company Communicator and an interactive Teams chatbot for IT service requests and employee inquiries, with module usage inferred as part of the Top365 Company Bots offering.
The implementation integrated natively into the Microsoft Teams environment as the primary delivery channel, leveraging Teams for both one-to-many corporate communications and conversational IT workflows. Operational coverage targeted both frontline and office users across CSN in Brazil, connecting approximately 35,000 employees.
Top365 acted as the Microsoft partner and implementation provider for the rollout, which concentrated on internal communications and IT service functions. The solution produced roughly 7.6 million messages in under a year, indicating sustained employee engagement with the Company Communicator and Teams chatbot components.
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Tribunal Regional Eleitoral de Roraima Brazil | Government | 300 | $13M | Brazil | Top365 | Top365 Company Communicator | Employee Experience | 2021 |
In 2021, Tribunal Regional Eleitoral de Roraima implemented Top365 Company Communicator to provide a Teams-integrated virtual channel for public services across the state of Roraima. The deployment used the Top365 Company Communicator within the Employee Experience category to deliver citizen services and to extend remote access to electoral administration functions.
The implementation centered on TOP365's Balcão Virtual capability, configured to support virtual citizen-facing services including remote video appointments and real time communications. Functional configuration emphasized video appointment handling, citizen intake workflows, and notification workflows consistent with employee experience and unified communications patterns.
Integration architecture explicitly included Microsoft Teams as the front end for citizen interactions, with the solution developed and installed by Top365 as the system integrator. Press coverage notes the same TOP365 platform is installed in about 25 public sector clients and serves more than 500,000 citizens, which indicates a public-sector deployment profile and reuse of the Balcão Virtual configuration.
Operational scope covered the court s public service channels across Roraima, focusing on citizen services and remote appointment access, and the rollout was positioned to improve remote video appointments and access. Governance was handled through the court s service channel operations, aligning virtual appointment workflows with existing public service procedures and communications management.
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Government | 5602 | $539M | Brazil | Top365 | Top365 Company Communicator | Employee Experience | 2020 |
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Buyer Intent: Companies Evaluating Top365 Services
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