Moscow,, 127495,
Russia
Universe-Soft
Universe-Soft, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Universe-Soft collaboration with software players such as Universe Soft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Universe-Soft | Universe Soft | Universe Soft CRM | CRM | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Aqua Minsk Belarus | Leisure and Hospitality | 200 | $3M | Belarus | Universe Soft | Universe Soft CRM | CRM | 2025 |
In 2025, Aqua Minsk Belarus implemented Universe Soft CRM at the FOK “Mandarin”, part of the Аква Минск leisure and sports complex. The CRM, in the CRM category, was deployed by Universe-Soft with dealer Мерсис Групп and integrated with SKUD access and control systems to centralize client data and accelerate visitor processing as described on the vendor site.
The implementation configured Universe Soft CRM to manage centralized client profiles, membership and booking workflows, front-desk transaction processing, and visit validation tied to access events. Configuration work emphasized real-time check-in automation and event logging so front-line staff can authorize entry and update membership status through the same application.
Integrations focused on SKUD access and control systems, creating a data flow from turnstiles and access controllers into Universe Soft CRM. Operational coverage was scoped to the FOK “Mandarin” sports and water complex, and the system was used by departments including reception, security, membership sales, and customer service to coordinate visitor intake and membership verification.
Governance and rollout were executed by Universe-Soft together with dealer Мерсис Групп, aligning operational processes to the centralized client repository and establishing standard operating procedures for visitor processing and access control events. The project delivered centralized client data and faster visitor processing as stated by the vendor, improving operational coordination across the complex.
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Buyer Intent: Companies Evaluating Universe-Soft Services
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