Vaneigens
SugarCity Ring Suikersilo, West 23,
Halfweg, 1165 MP,
Netherlands
Halfweg, 1165 MP,
Netherlands
31 800 090 0042
Professional Services
Vaneigens
List of Software Implementations where Vaneigens is Reseller or System Integrator
Vaneigens, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Vaneigens collaboration with software players such as Vaneigens empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Vaneigens is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Vaneigens | Vaneigens | Vaneigens Engagement Hub | Customer Engagement,Customer Loyalty | CRM |
List of Software Implementations where Vaneigens is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Morgana | Retail | 300 | $65M | Netherlands | Vaneigens | Vaneigens Engagement Hub | Customer Engagement,Customer Loyalty | 2022 |
In 2022, Morgana engaged Vaneigens to implement Salesforce Marketing Cloud, Service Cloud and Scheduler and to deploy the Vaneigens Engagement Hub for customer engagement and loyalty. The engagement focused on centralizing customer data and enabling scalable multichannel service across Morgana's Dutch retail estate, aligning with the Customer Engagement,Customer Loyalty category.
Configuration work centered on Salesforce Marketing Cloud for campaign orchestration and lifecycle messaging, Service Cloud for case management and multichannel service routing, and Scheduler for appointment and queue orchestration at store level. The Vaneigens Engagement Hub was provisioned as the B2C engagement layer to unify loyalty interactions, enable segment-driven personalization, and support loyalty program workflows consistent with Customer Engagement,Customer Loyalty use cases.
The implementation architecture consolidated customer records into a centralized data model that synchronized Marketing Cloud, Service Cloud and Scheduler data flows with the Vaneigens Engagement Hub. Vaneigens acted as the implementation partner, delivering integration and configuration services to connect marketing automation, service management and store scheduling, and to provide a unified customer profile across marketing, service and in-store operations.
Operational scope encompassed marketing, customer service and store operations across Morgana's Netherlands retail estate, with governance instituted to standardize multichannel service workflows and steward customer data. Rollout followed a phased approach to stabilize data synchronization and engagement rules before broad store activation, and governance emphasized centralized data stewardship and consistent service processes across sites.
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Omoda | Retail | 862 | $90M | Netherlands | Vaneigens | Vaneigens Engagement Hub | Customer Engagement,Customer Loyalty | 2022 |
In 2022, Omoda deployed Vaneigens Engagement Hub to extend CRM-driven messaging and omnichannel customer engagement. The deployment targeted retail customer service operations in the Netherlands and used Vaneigens as the vendor and implementation partner for the initiative.
The implementation centered on AskAmy Digital Messaging from Vaneigens to enable agents to communicate directly from CRM over channels like WhatsApp and Facebook Messenger, with the Vaneigens Engagement Hub used to orchestrate engagement and clienteling workflows. Functional capabilities implemented include digital messaging and clienteling workflows, conversational routing, and channel management consistent with the Customer Engagement,Customer Loyalty category.
Integrations were executed around CRM integration and direct channel connectivity to WhatsApp and Facebook Messenger, enabling agents to maintain contextual customer conversations inside the CRM. Operational coverage focused on customer service and clienteling teams serving Omoda’s Dutch market, consolidating messaging touchpoints into a single engagement workflow.
Governance and rollout were managed with Vaneigens as the SI/VAR, aligning messaging operations to CRM ownership and customer service processes to strengthen omnichannel customer engagement in the Netherlands. The Vaneigens Engagement Hub and AskAmy Digital Messaging were presented as complementary components in Omoda’s Customer Engagement,Customer Loyalty architecture.
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Picnic Technologies | Professional Services | 5000 | $1.0B | Netherlands | Vaneigens | Vaneigens Engagement Hub | Customer Engagement,Customer Loyalty | 2020 |
In 2020, Picnic Technologies engaged Vaneigens to implement Vaneigens Engagement Hub alongside Salesforce Service Cloud and Tableau, consolidating multiple customer service tools and extending Customer Engagement,Customer Loyalty capabilities. The deployment was positioned as a multichannel consolidation program that centralized case intake and analytics for the customer service function.
The implementation configured Vaneigens Engagement Hub to provide omnichannel routing, unified interaction history, and case management workflows, while leveraging Engagement Hub capabilities for customer engagement and loyalty orchestration. Configuration work emphasized queueing and rules-based routing, agent desktop unification in Service Cloud, and operational dashboards surfaced through Tableau for service performance monitoring.
Integrations explicitly included phone, email, social and WhatsApp channels consolidated into Salesforce Service Cloud, with Tableau consuming interaction and case data for reporting. The operational scope focused on Picnic Technologies service teams in the Netherlands, covering customer service and contact center operations and enabling a single customer view across channels.
Vaneigens acted as the system integrator and implementation partner, leading rollout, configuration and knowledge transfer activities and establishing centralized workflow governance and escalation policies. The program delivered an explicitly stated productivity uplift of roughly 20 percent for the service team in the Netherlands, and the Vaneigens Engagement Hub was used to broaden engagement and loyalty management tied to the consolidated multichannel service stack.
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IT Decision Makers and Key Stakeholders at Vaneigens
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Buyer Intent: Companies Evaluating Vaneigens Services
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Vaneigens System Integrator / VAR Profile
Vaneigens is a system integrator and technology consulting firm headquartered in Halfweg, Netherlands, with approximately 35 employees and annual revenues of $4M.
Vaneigens implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 3 verified Vaneigens software implementations across industries and regions, including: Morgana where Vaneigens implemented Vaneigens Engagement Hub, Omoda where Vaneigens implemented Vaneigens Engagement Hub, and Picnic Technologies where Vaneigens implemented Vaneigens Engagement Hub.
Vaneigens has a strategic VAR/SI partnership with Vaneigens, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Vaneigens partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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