Paris, 75008,
France
Velvel Consulting
Velvel Consulting, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Velvel Consulting collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Velvel Consulting | Salesforce | Salesforce Sales Cloud | Sales Automation,CRM,Sales Engagement | CRM |
| Velvel Consulting | Salesforce | Salesforce Service Cloud | Customer Support | CRM |
| Velvel Consulting | Veeva Systems | Veeva CRM | CRM | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Feu Vert SAS | Retail | 6000 | $380M | France | Salesforce | Salesforce Sales Cloud | Sales Automation,CRM,Sales Engagement | 2020 | In 2020 Feu Vert SAS implemented Salesforce Sales Cloud as part of a Sales Automation,CRM,Sales Engagement initiative across its commercial organization in France, with Velvel Consulting engaged as the implementation partner. The project centered on configuring Salesforce Sales Cloud to support core sales workflows and integrate sales activity tracking with existing service operations that leveraged Service Cloud components. Salesforce Sales Cloud configuration work included technical evolutions of the application, ticket analysis and resolution, and ongoing TMA management for both Sales Cloud and Service Cloud. Data migration activities are explicitly documented, including bulk uploading of the client database and data integration tasks executed via Data Loader, alongside customer training on the platform. A companion BI integration delivered a new interface that brought together data from Salesforce and other data sources to support reporting for the Sales Department, with KPI definition and dashboard creation performed as part of the engagement. Project activities included backlog management, needs collection from the Sales Efficiency Department, stakeholder animation, and staged rollouts of new features to business teams. Governance for the implementation combined application support and project management, with a Senior Consultant CRM and BI role responsible for TMA oversight, ticketing processes, training delivery, and coordination between business users and IT. The CRM roll-out included targeted user enablement, explicitly covering a CRM roll-out for 15 ADV users with training on task and activity management, and ongoing monitoring of reporting developments. | |
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Feu Vert SAS | Retail | 6000 | $380M | France | Salesforce | Salesforce Service Cloud | Customer Support | 2020 | In 2020, Feu Vert SAS implemented Salesforce Service Cloud to support Customer Support operations, engaging Velvel Consulting as the implementation partner. Feu Vert SAS deployed Salesforce Service Cloud alongside existing Salesforce Sales Cloud configurations to align service delivery with commercial workflows within the CRM estate. The implementation centered on Service Cloud functional modules including case management, service console configuration, knowledge management, and omnichannel routing to support Customer Support workflows. Configuration work included bulk data ingestion using Data Loader to upload client databases and ticket records, and development of reports and dashboards to address Sales Department and Sales Efficiency Department KPIs. BI consolidation work delivered a new interface that aggregated CRM data with other data sources to enable consolidated reporting and analytics for commercial teams. Integrations were executed via Data Loader and the BI interface that combined CRM and external data sources for unified reporting. Operational coverage included customer support teams, the Sales Efficiency Department, and a focused CRM roll-out to 15 ADV users for task and activity management. Service Cloud operated as part of the broader Salesforce environment, with Service Cloud and Sales Cloud configurations managed together under shared application governance. Velvel Consulting provided technical evolutions, ticket analysis and resolution, and application TMA across Service Cloud and Sales Cloud, while leading backlog management, stakeholder coordination, and rollout planning. The engagement included user training and staged feature roll-outs to business teams, with project management oversight responsible for task planning, risk monitoring, and coordination between operational teams and sponsors. |
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Buyer Intent: Companies Evaluating Velvel Consulting Services
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