Zaltbommel, 5301 LA,
Netherlands
VelzArt
VelzArt, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. VelzArt collaboration with software players such as Enreach empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| VelzArt | Enreach | Enreach Contact | PBX, VoiP and Phone Systems | Collaboration |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Only for Men Netherlands | Retail | 293 | $40M | Netherlands | Enreach | Enreach Contact | PBX, VoiP and Phone Systems | 2023 |
In 2023 Only for Men Netherlands deployed Enreach Contact as its enterprise telephony platform under the PBX, VoiP and Phone Systems category to consolidate telephony across 16 retail stores and the webshop. The rollout targeted customer service and store support operations to improve reachability, fixed mobile integration and reporting, and was coordinated with implementation partner VelzArt.
The implementation configured Enreach Contact to provide a centralized telephony layer, combining PBX functionality and VoIP call routing with fixed mobile integration and consolidated call reporting. Configuration work focused on unified call handling and queueing for store and webshop channels, plus standardized call metadata to support downstream ticketing and analytics.
Zendesk was integrated for support ticketing so that inbound calls from Enreach Contact surfaced as service interactions within the helpdesk workflow. Operational coverage included 16 retail locations and the online store support team in the Netherlands, aligning front line store staff and web customer service under the same telephony operating model.
Governance centered on standardized call handling procedures and reporting definitions to ensure consistent metrics across sites, with VelzArt managing the implementation and cutover. The deployment delivered improved reachability and enhanced call statistics for both store and web support teams, with reporting and unified telephony controls provided through Enreach Contact.
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Buyer Intent: Companies Evaluating VelzArt Services
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