Virtuos Digital
Barahmpur Naya, 308 - 311, Third Floor Emaar Digital Greens, Tower A, Golf Course Ext Rd, Sector 61,
Gurugram, 122102,
India
Gurugram, 122102,
India
91 124 498 5500
Professional Services
Virtuos Digital
List of Software Implementations where Virtuos Digital is Reseller or System Integrator
Virtuos Digital, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Virtuos Digital collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Virtuos Digital is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Virtuos Digital | Oracle | Oracle CX Cloud | Customer Experience | CRM |
| Virtuos Digital | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | CRM |
List of Software Implementations where Virtuos Digital is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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MakeMyTrip | Professional Services | 5122 | $978M | India | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2021 | In 2021, MakeMyTrip implemented Oracle Service Cloud (ex RightNow) to centralize Customer Support across its web and contact centre experience. Virtuos Digital implemented a complete CX suite on Oracle Service Cloud (ex RightNow), addressing multichannel customer interaction management for MakeMyTrip.com while aligning systems to the Customer Support application category. The implementation configured core Oracle Service Cloud modules including Contact Centre Management, Calling Engine integration, Incident smart-routing and management, Knowledge Management, Agent Live Assistance, and SLAs and Escalation Management. The deployment also included Email marketing campaigns and Analytics, and Social Media Integration, enabling unified case handling and agent-assisted workflows within Oracle Service Cloud (ex RightNow). Integrations were implemented with MakeMyTrip booking inventory and the telephony calling engine to present agent-facing customer details and travel booking history in real time. The solution unified web interactions and contact centre channels so agents could view customer context consistently, automate lead assignment, and reduce friction when launching new products or campaigns. Governance focused on contact centre workflow orchestration and agent enablement, with process changes to routing, escalation, and knowledge-driven resolution paths. The project delivered explicit operational outcomes reported by MakeMyTrip, including a 50% reduction in agent training effort, a 50% reduction in average call handling time, double digit improvement in NPS, faster product launches, higher scalability and support for growth at lower cost, and a senior technology endorsement that the RightNow CRM implementation by Virtuos helped manage customer experiences better. | |
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MakeMyTrip | Professional Services | 5122 | $978M | India | Oracle | Oracle CX Cloud | Customer Experience | 2021 | In 2021, MakeMyTrip implemented Oracle CX Cloud to centralize customer interactions across web and contact centre channels and to address visibility and scale challenges in its Customer Experience environment. Virtuos Digital led the implementation on the Oracle Service Cloud platform, delivering a cloud-hosted web and contact centre experience designed to unify agent access to customer profiles and booking history. The Oracle CX Cloud deployment incorporated a broad set of Customer Experience modules and configurations, including Contact Centre Management, Knowledge Management, Agent Live Assistance, Smart-routing and management, Incident handling, Email marketing campaigns and Analytics, SLAs and Escalation Management, and Social Media Integration. Automation features such as automated lead assignment and smart call routing were configured to improve agent workflows and reduce manual handling, while analytics and reporting modules were instrumented for actionable insight into customer interactions. Integrations implemented as part of the program included hotel inventory connectivity and a calling engine integration to support inbound and outbound contact centre workflows, enabling agents to view travel booking history and customer details within a unified agent desktop. The implementation scope covered web channels and contact centre operations, supporting rapid campaign launches and scalable handling of large query volumes through cloud-native orchestration on the Oracle Service Cloud platform. Governance and operational changes included centralized contact centre processes, SLA and escalation management workflows, and structured knowledge base and training content to improve agent onboarding. The program delivered explicit outcomes reported by MakeMyTrip, including a 50% reduction in efforts spent on agent training, a 50% reduction in average call handling time, double digit improvement in NPS, and the ability to launch new products in one week instead of months. | |
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TVS Credit | Banking and Financial Services | 7000 | $950M | India | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2021 | In 2021, TVS Credit implemented Oracle Service Cloud (ex RightNow) to support Customer Support operations for its dealer and extended partner channels in India. The deployment was executed by Virtuos Digital through its Oracle CX Practice, and incorporated additional Oracle Service Cloud components to extend platform capabilities for dealer engagement and partner servicing. Implementation focused on Customer Support capabilities including cloud-based case management, knowledge management, multi-channel routing, and a dealer-facing self-service portal, with configuration of role-based access and workflow automation to align with credit operations and dealer service processes. Oracle Service Cloud (ex RightNow) was configured to centralize ticketing and knowledge articles, enabling standardized service workflows across support teams. Operational scope covered dealer support, partner operations, and centralized support teams under the Head of Technology at TVS Credit, serving thousands of dealers and extended partners as referenced by Virtuos. Governance and rollout were managed through the Virtuos Oracle CX Practice with TVS Credit technology leadership retaining configuration ownership and operational control of Customer Support workflows and escalation paths. | |
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Banking and Financial Services | 7000 | $950M | India | Oracle | Oracle CX Cloud | Customer Experience | 2021 |
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IT Decision Makers and Key Stakeholders at Virtuos Digital
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Buyer Intent: Companies Evaluating Virtuos Digital Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Virtuos Digital software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Virtuos Digital System Integrator / VAR Profile
Virtuos Digital is a system integrator and technology consulting firm headquartered in Gurugram, India, with approximately 120 employees and annual revenues of $15M.
Virtuos Digital implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 4 verified Virtuos Digital software implementations across industries and regions, including: MakeMyTrip where Virtuos Digital implemented Oracle Service Cloud (ex RightNow), MakeMyTrip where Virtuos Digital implemented Oracle CX Cloud, and TVS Credit where Virtuos Digital implemented Oracle Service Cloud (ex RightNow).
Virtuos Digital has a strategic VAR/SI partnership with Oracle, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Virtuos Digital partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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