Leeds, LS2 7PN,
United Kingdom
Voyager Networks
Voyager Networks, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Voyager Networks collaboration with software players such as Enghouse Interactive empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Voyager Networks | Enghouse Interactive | Enghouse Interactive Quality Management | Customer Experience | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Nottingham City Homes | Non Profit | 1000 | $88M | United Kingdom | Enghouse Interactive | Enghouse Interactive Quality Management | Customer Experience | 2018 |
In 2018, Nottingham City Homes implemented Enghouse Interactive Quality Management as part of a contact centre upgrade. The deployment, delivered with Voyager Networks, supported the tenant services contact centre handling over 400,000 annual interactions and was positioned within the Customer Experience application footprint.
The implementation combined Enghouse Communications Center with the Quality Management Suite to deliver integrated call recording, enhanced reporting, systematic call coding and formalized quality assurance workflows. Enghouse Interactive Quality Management was configured to capture recorded interactions for training and for complaint investigations, and to produce coded call data and structured QA outputs for frontline supervisors.
Operational coverage focused on tenant services contact centre agents and supervisors, with governance established around standardized call coding and QA review processes. The program produced improved schedule adherence through operational monitoring and QA feedback loops, and Voyager Networks provided implementation and integration services to configure recording, reporting and QA capabilities for ongoing operational use.
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Buyer Intent: Companies Evaluating Voyager Networks Services
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