Waterfield Technologies
1 W 3Rd St Ste 1115,
Tulsa, 74103-3515, OK,
United States
Tulsa, 74103-3515, OK,
United States
1 918-858-6400
Professional Services
Waterfield Technologies
List of Software Implementations where Waterfield Technologies is Reseller or System Integrator
Waterfield Technologies, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Waterfield Technologies collaboration with software players such as Avaya, Waterfield Tech and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Waterfield Technologies is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Waterfield Technologies | Waterfield Tech | Waterfield Xcelerate | Call Center,Customer Engagement | CRM |
List of Software Implementations where Waterfield Technologies is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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County of San Mateo | Insurance | 120 | $12M | United States | Avaya | Avaya Aura Call Center Elite | Call Center | 2015 | In 2015 Health Plan of San Mateo implemented Avaya Aura Call Center Elite as a Call Center solution to modernize member services and reporting during a facility relocation. The initiative targeted member services operations and reporting workflows to improve call handling and operational visibility. Avaya Aura Call Center Elite was deployed with multichannel contact handling, SIP trunking connectivity, CMS reporting for operational metrics, and skills based routing to support multilingual service and competency matching. The implementation emphasized the Call Center reporting and routing modules to centralize queue management and provide standardized operational dashboards. The California healthcare member services deployment was delivered by VOX Network Solutions with SI/VAR Waterfield Technologies and was executed alongside the facility move. Rollout focused on contact center teams and reporting governance to reduce manual consolidation, and operational outcomes included roughly 200 fewer manual reporting hours per year and improved answer times. | |
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County of San Mateo | Insurance | 120 | $12M | United States | Avaya | Avaya Session Border Controller | PBX, VoiP and Phone Systems | 2015 | In 2015, Health Plan of San Mateo implemented Avaya Session Border Controller as part of an Avaya Aura contact center deployment to enable SIP trunking and strengthen member-service telephony. The project is recorded under PBX, VoiP and Phone Systems and focused on contact-center and member-services functions during a planned facility relocation in California. The implementation included Avaya Aura contact center components and Avaya Session Border Controller for Enterprise to manage SIP session control, signaling normalization, and secure SIP trunk termination. Configuration efforts centered on SBC policy, call routing resilience, and integration of telephony features to improve member-service reporting and reduce manual call handling steps. Waterfield Technologies acted as the system integrator and delivered SBC placement and telephony integration work, linking the Avaya Session Border Controller to the contact-center telephony stack and the member-services CRM environment. Operational scope covered the member-services contact center in California, with cutover sequencing coordinated to support the facility move while migrating PSTN circuits to SIP trunks. Governance and rollout were aligned with the 2015 facility relocation, sequencing cutovers to preserve service continuity for member services. Reported outcomes included faster reporting, reduced manual effort, and improved call response times, indicating improved call-handling resilience and reporting capability for the contact-center and member-services operations. | |
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Ahold Delhaize Netherlands | Retail | 100000 | $22.3B | Netherlands | Waterfield Tech | Waterfield Xcelerate | Call Center,Customer Engagement | 2023 | In 2023 Ahold Delhaize Netherlands deployed Waterfield Xcelerate as its contact center platform, positioning the implementation within the Call Center,Customer Engagement category to modernize customer engagement and inbound/outbound contact handling. The program targeted contact center operations and customer engagement teams across the Netherlands, and Waterfield Technologies served as the systems integrator for the engagement. Waterfield Xcelerate was configured to deliver core Call Center,Customer Engagement capabilities including omnichannel routing, agent desktop and interaction handling, real time and historical reporting, and workforce orchestration workflows. The deployment emphasized functional modules common to the category such as automatic call distribution, skill based routing, quality monitoring, and agent coaching workflows, with configuration focused on aligning routing and desktop scripts to retail customer service processes. Waterfield Technologies brought integration patterns and operational experience from its prior Genesys Cloud contact center and CX Index VoC deployment for Ahold Delhaize USA, and the implementation design reflected typical Call Center,Customer Engagement integrations with CRM systems, telephony carriers or cloud telephony, and voice of the customer instrumentation. Integration work included data synchronization for customer context in the agent desktop and instrumentation points for interaction analytics and quality management workflows. Governance for Waterfield Xcelerate centered on centralized contact center administration and a phased rollout approach to minimize operational disruption, with governance bodies defined for routing rules, quality assurance, and change control across customer care and store support functions. Waterfield Technologies acted as the integration and implementation lead, applying contact center configuration standards and operational training handoffs to Ahold Delhaize Netherlands teams. |
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IT Decision Makers and Key Stakeholders at Waterfield Technologies
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Buyer Intent: Companies Evaluating Waterfield Technologies Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Waterfield Technologies software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Waterfield Technologies System Integrator / VAR Profile
Waterfield Technologies is a system integrator and technology consulting firm headquartered in Tulsa, United States, with approximately 45 employees and annual revenues of $5M.
Waterfield Technologies implements and supports enterprise applications across markets such as CRM and Collaboration.
APPS RUN THE WORLD tracks 3 verified Waterfield Technologies software implementations across industries and regions, including: County of San Mateo where Waterfield Technologies implemented Avaya Aura Call Center Elite, County of San Mateo where Waterfield Technologies implemented Avaya Session Border Controller, and Ahold Delhaize Netherlands where Waterfield Technologies implemented Waterfield Xcelerate.
Waterfield Technologies has a strategic VAR/SI partnership with Avaya and Waterfield Tech, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Waterfield Technologies partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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