List of Avaya Session Border Controller Customers
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Since 2010, our global team of researchers has been studying Avaya Session Border Controller customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Session Border Controller for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Session Border Controller for PBX, VoiP and Phone Systems include: Teleperformance, a France based Professional Services organisation with 420000 employees and revenues of $7.49 billion, Sushi-Tei Pte, a Singapore based Oil, Gas and Chemicals organisation with 110 employees and revenues of $15.0 million, County of San Mateo, a United States based Insurance organisation with 120 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Session Border Controller, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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County of San Mateo | Insurance | 120 | $12M | United States | Avaya | Avaya Session Border Controller | PBX, VoiP and Phone Systems | 2015 | Waterfield Technologies | In 2015, Health Plan of San Mateo implemented Avaya Session Border Controller as part of an Avaya Aura contact center deployment to enable SIP trunking and strengthen member-service telephony. The project is recorded under PBX, VoiP and Phone Systems and focused on contact-center and member-services functions during a planned facility relocation in California. The implementation included Avaya Aura contact center components and Avaya Session Border Controller for Enterprise to manage SIP session control, signaling normalization, and secure SIP trunk termination. Configuration efforts centered on SBC policy, call routing resilience, and integration of telephony features to improve member-service reporting and reduce manual call handling steps. Waterfield Technologies acted as the system integrator and delivered SBC placement and telephony integration work, linking the Avaya Session Border Controller to the contact-center telephony stack and the member-services CRM environment. Operational scope covered the member-services contact center in California, with cutover sequencing coordinated to support the facility move while migrating PSTN circuits to SIP trunks. Governance and rollout were aligned with the 2015 facility relocation, sequencing cutovers to preserve service continuity for member services. Reported outcomes included faster reporting, reduced manual effort, and improved call response times, indicating improved call-handling resilience and reporting capability for the contact-center and member-services operations. | |
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Sushi-Tei Pte | Oil, Gas and Chemicals | 110 | $15M | Singapore | Avaya | Avaya Session Border Controller | PBX, VoiP and Phone Systems | 2014 | n/a | In 2014, Sushi-Tei Pte deployed Avaya Session Border Controller to secure its Avaya IP Office deployment, within the PBX, VoiP and Phone Systems category. The implementation supported hospitality and contact-center operations based in Singapore while extending to multi-country operations, designed to handle high call volumes and enable BYOD mobility for agents. CRM integration was implemented to enable call-bridging with customer records and to support multichannel customer interactions. The Avaya Session Border Controller provided session-level security and SIP session management at the network edge, protecting Avaya IP Office voice trunks and enabling centralized session control and firewall traversal for external SIP peers. Functional capabilities implemented included CRM call-bridging, mobility support for agent devices, and routing for multichannel interactions, with operational coverage focused on customer engagement and contact-center business functions. The rollout emphasized business continuity and streamlined CRM call-bridging and multichannel customer interactions as the stated operational outcomes. | |
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Teleperformance | Professional Services | 420000 | $7.5B | France | Avaya | Avaya Session Border Controller | PBX, VoiP and Phone Systems | 2013 | n/a | In 2013, Teleperformance deployed Avaya Session Border Controller for Enterprise to secure high-volume contact-center SIP traffic. The deployment targeted global contact-center and customer-service operations, with emphasis on EMEA and broader global coverage, and the implementation is part of Teleperformance’s PBX, VoiP and Phone Systems estate. Avaya Session Border Controller for Enterprise was configured to provide session control, SIP signaling security, media path management and connectivity for remote agents without VPN. Standard SBC capabilities were applied, including SIP normalization, topology hiding, TLS and SRTP encryption, and protections against signaling-based attacks, to protect and manage interoperability for high-volume SIP sessions. The solution was deployed at enterprise network edges and integrated with client networks in multiple countries to permit remote agents to connect without VPNs while preserving SIP session integrity across diverse customer infrastructures. The rollout addressed contact-center and customer-service departments across EMEA and additional global sites, and the VAR Sunturn supported the installation. Governance centered on centralizing SIP security policies and session routing controls within the PBX, VoiP and Phone Systems domain, with process updates for remote agent onboarding and network access. The program had an explicit focus on security and cost-savings as stated in the deployment notes. |
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