Ahold Delhaize
Provincialeweg 11,
Zaandam, 1506 MA,
Netherlands
Zaandam, 1506 MA,
Netherlands
31 88 659 9111
Retail
Ahold Delhaize Technographics
Ahold Delhaize Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ahold Delhaize and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 390000 Ahold Delhaize employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ahold Delhaize has purchased the following applications: Coupa Invoice for AP Automation in 2016, SAP Fieldglass for Contingent Labor Management in 2019, Planon Universe for Facility Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ahold Delhaize is running and its propensity to invest more and deepen its relationship with Coupa Software , SAP , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ahold Delhaize revenues, which have grown to $120.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ahold Delhaize intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ahold Delhaize Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, Ahold Delhaize Netherlands deployed Coupa Invoice to centralize accounts payable and deliver enterprise AP Automation. The implementation targeted company-wide invoice processing and supplier invoice lifecycle management across finance and procurement functions, positioning Coupa Invoice as the primary system for invoice intake and routing.
The deployment configured core AP Automation capabilities consistent with the application category, including invoice capture and data extraction, automated workflow routing and multi-level approvals, invoice-to-purchase-order matching, and exception handling for nonconforming invoices. Coupa Invoice was instrumented to support supplier collaboration and a centralized approval topology, aligning invoice workflows with corporate procure-to-pay controls.
Operational coverage extended throughout the organization, with the implementation scoped to accounts payable, shared services, and procurement teams to standardize invoice handling and reduce manual touchpoints. The Coupa Invoice instance was integrated into the broader back-office landscape, exchanging invoice and payment status information with enterprise ERP and treasury applications to maintain financial posting and payment orchestration consistency.
Governance shifted toward centralized policies and supplier onboarding workflows to sustain the AP Automation model, with program stewardship residing in finance and procurement leadership. Company statements note transformation of processes, with Senior Manager Connie Lebo stating, Coupa has transformed our processes throughout the company, and wed like to double the spend in Coupa, which signals ongoing expansion of Coupa Invoice usage and deeper adoption across procurement and payables.
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ERP Financial | ERP Financial Management |
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2022 | 2023 |
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Expense Management | ERP Financial Management |
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2016 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Fieldglass | Contingent Labor Management | HCM | n/a | 2019 | 2020 |
In 2019, Ahold Delhaize Netherlands implemented SAP Fieldglass for Contingent Labor Management, initiating a project focused on the integration SAP SuccessFactors with SAP Fieldglass. The deployment targeted enterprise contingent workforce processes across the Netherlands operations of Ahold Delhaize Netherlands, sized for large scale HR and procurement coordination within a company employing roughly 100000 people.
The implementation configured SAP Fieldglass modules typical for Contingent Labor Management, including supplier and vendor management, requisition and worker order orchestration, timesheet and invoice lifecycle controls, and statement of work management. Configuration work emphasized role based access, approval workflows, and supplier hierarchies to align Fieldglass capabilities with existing contingent workforce policies and procurement controls.
Integration work centered on the stated Integration SAP SuccessFactors with SAP Fieldglass project, establishing cross system synchronization of worker profiles, requisitions, and onboarding status between SAP SuccessFactors and SAP Fieldglass. These integrations were designed to enable end to end contingent labor lifecycle management, linking HR master data and onboarding events from SAP SuccessFactors into SAP Fieldglass driven sourcing and time capture processes for contingent workers.
Governance and process changes accompanied the deployment, instituting standardized requisition to payment workflows, supplier onboarding procedures, and centralized contingent workforce approval gates under the SAP Fieldglass framework. Operational ownership was aligned between HR and procurement teams to manage supplier performance and worker compliance within the SAP Fieldglass Contingent Labor Management environment.
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Core HR | HCM |
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2019 | 2020 |
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Learning and Development | HCM |
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2019 | 2020 |
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Onboarding | HCM |
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2019 | 2020 |
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Payroll | HCM |
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2019 | 2020 |
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Performance and Goal Management | HCM |
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2019 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2020 |
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Workforce Management | HCM |
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2022 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Planon Software | Legacy | Planon Universe | Facility Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Ahold Delhaize Netherlands upgraded their in-house Planon system to Planon Universe in the Facility Management category, initiating a project to re-integrate the new release into the existing IT landscape. The central Dutch Facility Management organisation uses Planon Universe to standardize facility, contract and maintenance management processes across headquarters, distribution centres and home shop centres, handling approximately 100,000 visitor registrations, 80,000 room bookings and 70,000 maintenance calls yearly through the system.
The implementation followed a functional as-is upgrade approach, retaining extensive Planon Self-Service forms and existing configurations while adopting Planon Universe capabilities, including Planon Apps and planned rollout of Planon Mobile Field Services for field engineers. The deployment was delivered via the Planon cloud service and leveraged the new Planon integration technology, which required reworking interface logic and cloud security considerations.
Planon Universe was integrated with a diverse set of Ahold Delhaize IT systems, explicitly including HR, finance, access and identity management, to maintain end-to-end FM workflows and data flows. Operational scope covered Dutch headquarters, distribution centres and home shop centres, and future phases aimed to onboard external service providers to the platform to extend field service and supplier workflows.
Governance relied on a broad cross functional project team with representation from management, business, IT and Planon, the project was framed as an integration effort to manage interface change and cloud implications. IT security performed penetration tests, Planon issued service packs to resolve findings, and Ahold Delhaize executed two dry runs before final go live, resulting in a low risk cutover. Reported outcomes from the upgrade included restored vendor support, improved performance, reduced total cost of ownership through cloud deployment, continuous update capability for ongoing innovation, and improved end user satisfaction within the Facility Management function.
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Retail Management | ERP Services and Operations |
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2011 | 2011 |
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Retail Management | ERP Services and Operations |
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2012 | 2012 |
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Retail Management | ERP Services and Operations |
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2012 | 2012 |
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Retail Management | ERP Services and Operations |
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2012 | 2012 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2024 | 2024 |
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Blockchain Platform | Blockchain |
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2024 | 2024 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Survey and Questionnaire | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Intelligent Document Processing | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2012 | 2012 |
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Warehouse Management | SCM |
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2008 | 2008 |
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Warehouse Management | SCM |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Engagement | CRM |
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2023 | 2024 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2011 | 2011 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Category Management | Procurement |
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2021 | 2021 |
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Procure to Pay | Procurement |
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2016 | 2016 |
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Sourcing | Procurement |
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2021 | 2021 |
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Network Management and Monitoring | IaaS |
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2006 | 2006 |
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IT Decision Makers and Key Stakeholders at Ahold Delhaize
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Ahold Delhaize Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ahold Delhaize IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ahold Delhaize digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ahold Delhaize Technographics
Ahold Delhaize is a Retail organization based in Netherlands,
with around 390000 employees and annual revenues of $120.90 billion.
Ahold Delhaize operates a diverse technology stack with applications such as
Coupa Invoice, SAP Fieldglass and Planon Universe,
covering areas like AP Automation, Contingent Labor Management and Facility Management.
Ahold Delhaize has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, SAP and Planon Software.
Ahold Delhaize recently adopted applications including
In-House Blockchain in 2024, ImpactBuying PowerChain in 2024 and Oracle Cloud VMware Solution in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ahold Delhaize’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ahold Delhaize’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ahold Delhaize technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.