X
Rua Antero De Quental, 331 R/C Armazem 10,
Perafita, 4455-586,
Portugal
Perafita, 4455-586,
Portugal
351 934 152 598
Professional Services
X
List of Software Implementations where X is Reseller or System Integrator
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Lifesize, Cisco Systems and Mitratech empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
List of Software Implementations where X is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
|
|
|
Retail | 150 | $35M | United Kingdom | Lifesize | Seranova LiveOps Chat and Email | Call Center | 2016 | In 2016, Glasses Direct implemented Seranova LiveOps Chat and Email to centralize customer service email management within its retail operations. The Call Center deployment routed incoming emails by type and priority and presented a consolidated message history to prevent multiple responses to the same customer request. The implementation included a wide set of templated responses to accelerate agent handling and real time reporting to enable managers to monitor issue status. Functional capabilities emphasized email routing, unified message history, templating for standardized replies, and real time operational reporting, aligned with Call Center workflows. Operational scope was focused on the customer service organization and the system was configured to enforce single thread resolution and give supervisors visibility into issue status. Governance adjustments concentrated on message triage processes and template usage to reduce duplicate replies and streamline agent workflows. | |
|
|
|
Retail | 150000 | $28.7B | United Kingdom | Cisco Systems | Cisco Unified Contact Center Express | Call Center | 2011 | In 2011 ASDA implemented Cisco Unified Contact Center Express as part of a broader Call Center and enterprise IP telephony programme. The implementation was executed in tandem with an upgrade of Cisco Call Manager from 6.1.x to 8.5 hosted on Cisco UCS infrastructure, aligning contact center routing with the companywide telephony platform. Cisco Unified Contact Center Express was configured alongside Cisco Unity to provide contact routing, agent queuing, and unified voicemail functionality. The deployment included configuration of UCCX scripting and queue management, and the telephony estate was provisioned for SIP trunk connectivity to PSTN for external termination and scalability targets up to 60,000 endpoints. The programme extended beyond the central contact center to retail operations, delivering IP telephony to 600 stores, a store IP-DECT cordless solution, and checkout intercom systems. Operational coverage explicitly included Asda and George head offices with around 3,000 users and 26 depots comprising 2,400 end points, consolidating store voice, depot communications, and corporate contact center under the Call Center architecture. Governance was led through a structured project management approach with responsibility for a programme budget in excess of £20m, covering design build and phased rollout activities. The workstream encompassed system design, procurement, and phased site rollouts, standardising telephony governance and operational processes across stores, depots, and corporate locations. | |
|
|
|
Professional Services | 290 | $50M | United States | Mitratech | Mitratech Acuity ELM | Legal Practice Management | 2020 | In 2020 Bressler, Amery & Ross implemented Mitratech Acuity ELM as its Legal Practice Management platform. The deployment was focused on operationalizing billing and matter lifecycle controls across the firm rather than on front office client intake functionality. The implementation concentrated on billing and matter management capabilities, including invoice creation, reimbursement processing, matter closure and final bill submission. Time and expense capture and high volume billing queues were configured to support a centralized billing coordinator role responsible for processing invoices and client reimbursement claims, and for maintaining timely resolution of billing items. Mitratech Acuity ELM was used to interact with external e billing and client portals explicitly referenced by staff, including Legal X, Acuity, Caseglide and Collaborati for electronic invoice submission. Internally the application was used by attorneys, paralegals and secretaries across the firm s four branches with the Billing Coordinator in Miami handling client communications, research on billing issues and submission of final bills. Governance centered on formalizing billing workflows and approval touchpoints to close matters and publish final invoices, with role based access to billing queues and matter records to support cross office coordination. The narrative focuses on structural implementation details and operational coverage without asserting specific outcomes or ROI. | |
|
|
|
Professional Services | 380 | $70M | United States | In-House Applications | In-House ERP | ERP Financial | 2015 |
|
|
|
|
|
Professional Services | 65 | $15M | United States | Sage | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | 2012 |
|
|
|
|
|
Professional Services | 2500 | $355M | United Kingdom | Sage | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | 2012 |
|
|
|
|
|
Professional Services | 1400 | $420M | Dominican Republic | Avaya | Avaya Aura | Collaboration | 2014 |
|
|
|
|
|
Professional Services | 1200 | $350M | New Zealand | LiveOps | LiveOps | Call Center | 2013 |
|
|
|
|
|
Professional Services | 3300 | $965M | United States | ADP | ADP PayForce | Payroll | 2011 |
|
|
|
|
|
Professional Services | 1000 | $100M | United States | IBM | IBM Watson Natural Language Classifier | Natural Language Processing | 2016 |
|
|
Showing 351 to 360 of 2695 entries
IT Decision Makers and Key Stakeholders at X
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating X Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating X software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
X System Integrator / VAR Profile
X is a system integrator and technology consulting firm headquartered in Perafita, Portugal, with approximately 10 employees and annual revenues of $3M.
X implements and supports enterprise applications across markets such as CRM, ERP Services and Operations, ERP Financial Management, Collaboration and HCM.
APPS RUN THE WORLD tracks 2695 verified X software implementations across industries and regions, including: Glasses Direct where x implemented Seranova LiveOps Chat and Email, ASDA where x implemented Cisco Unified Contact Center Express, Bressler, and Amery & Ross where x implemented Mitratech Acuity ELM.
X has a strategic VAR/SI partnership with Lifesize, Cisco Systems, Mitratech, In-House Applications and Sage, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing X partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete X dataset, verified system implementations, and related deployment insights.