Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as IBM, SAP and Conversica empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Professional Services | 150 | $20M | United Kingdom | IBM | IBM Watson Natural Language Classifier | Natural Language Processing | 2016 | In 2016, Volume Ltd implemented IBM Watson Natural Language Classifier to build new solutions and to transform incumbent client applications into cognitive tools that users can engage with using natural language. The deployment positioned IBM Watson Natural Language Classifier as the Natural Language Processing layer for client-facing classification and intent routing within Volume Ltd consultancy deliverables and application extensions. Implementation centered on classifier training workflows and API-based inference, with configuration for supervised training pipelines, model versioning and staged deployments. IBM Watson Natural Language Classifier was configured to perform intent classification and text categorization, while standard Natural Language Processing practices were applied to normalize inputs and present confidence scores to downstream processes. The solution was integrated into client applications and professional services engagement tooling to embed conversational interactions into existing user interfaces and consulting workflows. Governance emphasized curated training datasets, iterative retraining cycles and classifier lifecycle management to control model updates and maintain classification relevance across client engagements. | |
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Leisure and Hospitality | 500 | $925M | United Kingdom | SAP | SAP Analytics Cloud | Analytics and BI | 2017 | ||
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Manufacturing | 1200 | $1.2B | United Kingdom | IBM | IBM Cognos Analytics | Analytics and BI | 2011 | ||
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Professional Services | 360 | $65M | United Kingdom | Conversica | Conversica AVA.ai Platform | Chatbots and Conversational AI | 2017 |
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Media | 25000 | $3.0B | United Kingdom | Microsoft | Microsoft Azure AI Platform | ML and Data Science Platforms | 2017 |
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Retail | 2921 | $1.4B | United Kingdom | Genesys | Genesys PureConnect Platform | Call Center,Customer Experience | 2016 |
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Retail | 150 | $35M | United Kingdom | Lifesize | Seranova LiveOps Chat and Email | Call Center | 2016 |
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Professional Services | 2500 | $495M | United Kingdom | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Education | 1200 | $180M | United Kingdom | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Non Profit | 302 | $22M | United Kingdom | LiveOps | LiveOps | Call Center | 2015 |
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Buyer Intent: Companies Evaluating X Services
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