Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Artificial Solutions, Five9 and Intuit empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Government | 3660 | $1.2B | Slovenia | Artificial Solutions | Artificial Solutions Teneo AI Platform | Chatbots and Conversational AI | 2017 | In 2017, Financial Administration of the Republic of Slovenia implemented Artificial Solutions Teneo AI Platform, deploying a Chatbots and Conversational AI solution to enable taxpayers to resolve many of their own queries online. The deployment targeted front-line taxpayer services and public online channels to shift routine inquiry handling from human agents to an intelligent virtual assistant. The Artificial Solutions Teneo AI Platform implementation centered on an intelligent virtual assistant with natural language understanding, intent classification, dialogue management, and knowledge-driven response orchestration to handle tax policy and procedural queries. Configuration emphasized conversational flows aligned to tax administration workflows and automation of frequently asked question resolution. The implementation scope matched typical Chatbots and Conversational AI functional modules including context maintenance and escalation to human operators for complex cases. Operational coverage spanned taxpayer-facing services across Slovenia and was governed within the Financial Administration's service and communications functions, with iterative refinement of conversational content based on user interactions. The intelligent virtual assistant transformed the Slovenian tax authority's public image and provided surprising benefits, specifically enabling self-service resolution of many taxpayer queries online. Governance included ongoing content updates and workflow adjustments to embed the assistant into existing taxpayer service channels. | |
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Healthcare | 3652 | $1.1B | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2016 | In 2016 Teladoc implemented Five9 Virtual Contact Center to support Call Center operations for its telehealth customer support teams. Teladoc requested a rapid rollout ahead of its busy season, and selection criteria emphasized reliability, fast deployment, and API flexibility. The Five9 Virtual Contact Center was configured to deliver core Call Center capabilities including cloud-hosted inbound and outbound voice routing, interactive voice response, skill-based agent routing, and workforce management workflows consistent with contact center operations. Configuration prioritized rapid provisioning, templated routing policies, and agent desktop setups to accelerate go live before peak demand. Architecturally the deployment leveraged Five9's cloud virtual contact center model and exposed APIs to integrate with Teladoc's custom CRM and other internal systems, enabling CTI integration, screen pop workflows, and CRM-driven call routing and disposition capture. The integration approach kept the custom CRM as the system of record for patient interactions while allowing orchestration of call flows and real-time eventing through the Five9 Virtual Contact Center. Operational rollout focused on contact center and customer support functions, with phased activation and agent enablement to align processes and workforce management to the new platform. Teladoc chose Five9 because it was reliable, could be deployed quickly, and had a flexible API which could integrate with the custom CRM and other systems, attributes that supported the accelerated implementation timeline. | |
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Manufacturing | 3610 | $684M | Italy | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 | ||
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Healthcare | 3600 | $120M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2007 |
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Education | 3500 | $727M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2006 |
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Non Profit | 3500 | $550M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Professional Services | 3500 | $1.0B | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Retail | 3468 | $603M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Professional Services | 3300 | $965M | United States | ADP | ADP PayForce | Payroll | 2011 |
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Manufacturing | 3300 | $800M | Italy | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Buyer Intent: Companies Evaluating X Services
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