Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as IBM empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Manufacturing | 1200 | $1.2B | United Kingdom | IBM | IBM Cognos Analytics | Analytics and BI | 2011 | ||
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Professional Services | 17 | $2M | United States | IBM | IBM Voice Agent with Watson | Speech Recognition AI | 2018 | In 2018, Chatmantics implemented IBM Voice Agent with Watson as a Speech Recognition AI to automate client contact center interactions. Chatmantics develops virtual assistants to help companies acquire customers and make sales, and it integrated IBM Voice Agent with Watson into its clients' contact centers to automate customer interaction, inquiries, qualification and information-gathering. The IBM Voice Agent with Watson deployment was configured to manage inbound voice workflows, perform automated qualification and structured information capture, and escalate complex calls to human agents for closure. Functional capabilities implemented include conversational speech recognition, intent detection for qualification, automated information-gathering workflows, and orchestrated agent handoffs to reduce routine call handling. Operational scope concentrated on client contact centers and impacted customer acquisition, sales and customer service functions by freeing agents to focus on high-value interactions. Governance and process changes centered on redefining agent workflows around automated qualification and handoff, and the integration approach emphasized embedding IBM Voice Agent with Watson into existing contact center voice flows. The implementation supported Chatmantics' objective of driving down customer acquisition costs, cutting acquisition costs dramatically as part of its client value proposition. | |
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Aerospace and Defense | 253 | $28M | Turkey | IBM | IBM Watson | Cognitive Computing | 2016 | ||
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Non Profit | 100 | $12M | United States | IBM | IBM Watson | Cognitive Computing | 2016 |
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Transportation | 101709 | $41.4B | Germany | IBM | IBM Watson Advertising | Artificial Intelligence Marketing | 2018 |
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Professional Services | 20515 | $8.4B | United States | IBM | IBM Watson Assistant | Chatbots and Conversational AI | 2016 |
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Transportation | 324136 | $6.6B | Germany | IBM | IBM Watson Assistant | Chatbots and Conversational AI | 2017 |
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Media | 2875 | $891M | Italy | IBM | IBM Watson Assistant | Chatbots and Conversational AI | 2017 |
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Insurance | 850 | $90M | Germany | IBM | IBM Watson Assistant | Chatbots and Conversational AI | 2017 |
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Professional Services | 70 | $5M | United States | IBM | IBM Watson Assistant | Chatbots and Conversational AI | 2017 |
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Buyer Intent: Companies Evaluating X Services
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