X
Rua Antero De Quental, 331 R/C Armazem 10,
Perafita, 4455-586,
Portugal
Perafita, 4455-586,
Portugal
351 934 152 598
Professional Services
X
List of Software Implementations where X is Reseller or System Integrator
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Genesys, GTreasury and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
List of Software Implementations where X is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Retail | 2921 | $1.4B | United Kingdom | Genesys | Genesys PureConnect Platform | Call Center,Customer Experience | 2016 | In 2016, ao.com implemented the Genesys PureConnect Platform to modernize its contact center technology and broaden digital contact options. The deployment centered on the Genesys PureConnect Platform as an all-in-one multichannel solution in the Call Center,Customer Experience category, aligning technology with a strategy to serve customers at moments that matter. The implementation configured multichannel entry points so many customers are served without going through to an advisor, including email, Facebook and Twitter channels, together with live chat available on every website page. Cloud-based elasticity in the deployment was used to quickly scale up capacity during busy retail peak periods, reducing peak overload risk and smoothing inbound handling. Functional capabilities implemented include multichannel contact routing and web chat integration, social channel connectors for Facebook and Twitter message handling, and centralized interaction handling to maintain continuity across channels. The configuration emphasized self-service deflection and automated handling where appropriate, reducing advisor intervention for routine inquiries while preserving advisor-assisted escalation paths. Operational scope focused on customer service and contact center operations, changing contact handling workflows and routing rules to shift volume into digital channels. Governance updates aligned process owners around omnichannel routing policies and interaction escalation procedures, and the rollout supported improved customer experience outcomes, with reduced contact volumes and concurrent improvements in NPS and satisfaction as explicitly stated. | |
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Retail | 2000 | $550M | United States | Genesys | Genesys PureConnect Platform | Call Center,Customer Experience | 2016 | ||
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Professional Services | 2000 | $250M | Netherlands | Genesys | Genesys PureConnect Platform | Call Center,Customer Experience | 2015 | ||
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Retail | 11 | $2M | South Africa | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2015 |
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Communications | 17000 | $6.1B | Austria | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2017 |
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Banking and Financial Services | 104453 | $9.9B | India | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2016 |
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Communications | 10500 | $8.5B | France | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2014 |
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Communications | 11496 | $6.3B | Belgium | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2016 |
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Communications | 16000 | $12.6B | Germany | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2015 |
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Banking and Financial Services | 53859 | $20.8B | United States | GTreasury | GTreasury | Treasury Management | 2008 |
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Showing 51 to 60 of 2695 entries
IT Decision Makers and Key Stakeholders at X
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating X Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating X software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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X System Integrator / VAR Profile
X is a system integrator and technology consulting firm headquartered in Perafita, Portugal, with approximately 10 employees and annual revenues of $3M.
X implements and supports enterprise applications across markets such as CRM and TRM.
APPS RUN THE WORLD tracks 2695 verified X software implementations across industries and regions, including: ao.com where x implemented Genesys PureConnect Platform, B&H Photo where x implemented Genesys PureConnect Platform, and Cendris Customer Contact B.V where x implemented Genesys PureConnect Platform.
X has a strategic VAR/SI partnership with Genesys and GTreasury, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing X partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete X dataset, verified system implementations, and related deployment insights.