Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as DigitalGenius, Domo and Five9 empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Education | 773 | $100M | United States | DigitalGenius | DigitalGenius AI Platform | Chatbots and Conversational AI | 2017 | In 2017 Course Hero deployed the DigitalGenius AI Platform in the Chatbots and Conversational AI category to automate repetitive inbound customer inquiries and augment its customer service function. The implementation centered on conversational automation and intent handling, positioning the DigitalGenius AI Platform as the primary automated touchpoint for first‑line support. The deployment implemented core conversational AI capabilities common to the category, including natural language understanding, automated intent classification, response generation, and rules-driven escalation. DigitalGenius AI Platform was configured to identify repetitive ticket types and execute resolution workflows that reduce manual triage, while preserving agent handoff points for complex or high‑value cases. Operational coverage was concentrated in Course Hero’s customer service organization, where the platform now processes a material share of inbound traffic. DigitalGenius AI Platform is handling 33% of all inbound customer service tickets, and over half of those automated interactions are fully resolved with zero agent involvement, enabling a shift in agent workload and case mix. Governance and process changes emphasized new triage and escalation protocols and a model feedback loop to refine automation over time. Agents moved from repetitive ticket handling to more proactive customer engagement, and ongoing training of conversational models and oversight of escalation rules were instituted to sustain automation accuracy. | |
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Transportation | 21670 | $14.0B | Netherlands | DigitalGenius | DigitalGenius AI Platform | Chatbots and Conversational AI | 2017 | ||
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Education | 80 | $10M | United States | DigitalGenius | DigitalGenius AI Platform | Chatbots and Conversational AI | 2017 | ||
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Professional Services | 3000 | $240M | United States | DigitalGenius | DigitalGenius AI Platform | Chatbots and Conversational AI | 2017 |
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Professional Services | 106 | $10M | France | DigitalGenius | DigitalGenius AI Platform | Chatbots and Conversational AI | 2017 |
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Government | 350 | $40M | United Kingdom | DigitalGenius | DigitalGenius AI Platform | Chatbots and Conversational AI | 2017 |
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Professional Services | 4200 | $3.6B | United States | Domo | Domo | Analytics and BI | 2013 |
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Professional Services | 350 | $32M | United States | Five9 | Five9 Blended Contact Center | Call Center | 2011 |
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Education | 1100 | $150M | United States | Five9 | Five9 Cloud | Call Center | 2017 |
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Professional Services | 6000 | $500M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2014 |
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Buyer Intent: Companies Evaluating X Services
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