Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Intuit, Genesys and Five9 empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Distribution | 50 | $4M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2014 | ||
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Construction and Real Estate | 26 | $24M | Denmark | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2014 | ||
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Communications | 10500 | $8.5B | France | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2014 | In 2014, Bouygues Telecom deployed the Genesys PureEngage Platform to establish omnichannel contact center capabilities within its Call Center,Customer Engagement environment. The implementation targeted customer service and contact center operations for a telco with approximately 17 million landline and mobile customers, aligning the Genesys PureEngage Platform to support high volume, consumer-facing engagement flows. The deployment emphasized Genesys Conversation Manager as an early adopted module, combined with omnichannel routing, conversation orchestration, and real-time analytics to surface customer intent across voice and digital channels. Configuration work focused on conversation state management, interaction routing rules, and analytics dashboards to provide agents and supervisors with consolidated customer context and journey visibility. Operational coverage centered on customer experience, contact center agents, and product teams, enabling those groups to act on insights and to design bespoke packages tailored to customer needs. Integrations are described at a functional level, with the platform feeding conversation insights into downstream commercial and service decisioning processes rather than listing specific third party systems. Governance and process changes accompanied the rollout, with a cross-functional emphasis on journey orchestration and iterative tuning of conversation flows. The Genesys PureEngage Platform implementation and Conversation Manager adoption yielded much deeper insight into customer needs and supported Bouygues Telecoms move to offer bespoke packages, producing a reported 10% uplift in NPS. | |
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Communications | 70 | $7M | United States | Intuit | Intuit Quickbooks Pro | ERP Financial | 2014 |
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Professional Services | 6000 | $500M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2014 |
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Transportation | 330 | $35M | Spain | Avaya | Avaya Contact Center Select | Call Center | 2014 |
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Insurance | 3161 | $960M | United States | LiveOps | LiveOps | Call Center | 2013 |
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Insurance | 200 | $120M | United States | LiveOps | LiveOps | Call Center | 2013 |
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Transportation | 601723 | $92.6B | Germany | LiveOps | LiveOps | Call Center | 2013 |
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Professional Services | 1200 | $350M | New Zealand | LiveOps | LiveOps | Call Center | 2013 |
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Buyer Intent: Companies Evaluating X Services
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