XCentium
2 Venture Ste 340 ,
Irvine, 92618, CA,
United States
Irvine, 92618, CA,
United States
n/a
Professional Services
XCentium
List of Software Implementations where XCentium is Reseller or System Integrator
XCentium, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. XCentium collaboration with software players such as Sitecore, Salesforce and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
XCentium is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| XCentium | Salesforce | Salesforce Service Cloud | Customer Support | CRM |
| XCentium | Sitecore | Sitecore Order Management | Order Management | SCM |
List of Software Implementations where XCentium is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Alberta Gaming and Liquor Commission | Government | 1200 | $1.7B | Canada | Sitecore | Sitecore Order Management | Order Management | 2025 |
In 2025 Alberta Gaming and Liquor Commission implemented Sitecore Order Management to modernize B2B ordering and automate order management for cannabis retailers across Alberta. The initiative was delivered with partner XCentium using a composable Sitecore XM Cloud and OrderCloud architecture, and targeted the province-wide retailer network for centralized ordering and distribution orchestration.
The Sitecore Order Management deployment emphasized order capture and fulfillment orchestration, automated order workflows, and inventory visibility to reduce manual processes. Configuration work included order processing rules, fulfillment routing logic, and workflow automation consistent with Order Management functional patterns to support retailer purchase orders and downstream distribution actions.
Integrations were implemented within the composable XM Cloud plus OrderCloud architecture to connect storefront ordering flows to centralized order processing and inventory distribution processes across AGLC operations. Operational coverage extended to retail operations, supply chain and distribution teams supporting cannabis retailers across Alberta, enabling standardized order handling and province-wide coordination.
Governance and rollout were executed in partnership with XCentium, with process redesign to shift manual order handling to automated orchestration and new operational workflows for retailer onboarding and order exceptions. The program produced reported cost savings, faster order processing, and reduced unplanned downtime for the retailer network.
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Mattel | Retail | 34000 | $5.4B | United States | Salesforce | Salesforce Service Cloud | Customer Support | 2015 |
In 2015, Mattel implemented Salesforce Service Cloud for Customer Support to consolidate pre sales inquiries, order entry, order servicing, and warranty support into a single operational platform. Mattel partnered with XCentium to integrate Salesforce Service Cloud, configuring multi channel communication across phone, email, and web and embedding special business logic to allow agents to place orders for exclusive products and items with purchase limits.
The implementation configured core functional modules typical of Customer Support operations, including case management, order servicing workflows, returns orchestration, and KPI driven agent dashboards. Salesforce Service Cloud was instrumented to automate issue resolution flows and to capture notes and activities for order tracking, cancellations, quantity updates, backorder handling, replacements, appeasements, and email marketing orchestration.
Integrations were established to unify order histories across point of sale systems and digital channels, enabling efficient hold management and bulk release processes. The returns process was automated to allow customers to initiate returns with automatic label generation and refund processing, and order servicing functions were extended to surface tracking and replacement options directly within the agent console.
Governance and operational rollout emphasized centralized customer service operations and actionable KPI tracking to improve agent efficiency, with XCentium providing integration and implementation services. Outcomes explicitly reported by the program include unified order histories across channels, an enhanced returns experience with automated labels and refunds, and expanded order servicing capabilities that support tracking, notes capture, cancellations, backorder management, replacements, appeasements, and targeted email marketing within Salesforce Service Cloud.
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IT Decision Makers and Key Stakeholders at XCentium
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating XCentium Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating XCentium software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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XCentium System Integrator / VAR Profile
XCentium is a system integrator and technology consulting firm headquartered in Irvine, United States, with approximately 250 employees and annual revenues of $30M.
XCentium implements and supports enterprise applications across markets such as SCM and CRM.
APPS RUN THE WORLD tracks 2 verified XCentium software implementations across industries and regions, including: Alberta Gaming and Liquor Commission where XCentium implemented Sitecore Order Management, and Mattel where XCentium implemented Salesforce Service Cloud.
XCentium has a strategic VAR/SI partnership with Sitecore and Salesforce, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing XCentium partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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