Chennai, 603202,
India
Zoho Corp.
Zoho Corp., a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Zoho Corp. collaboration with software players such as Zoho Corp. empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Zoho Corp. | Zoho Corp. | Zoho Qntrl | Business Process Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Mercedes-Benz India | Automotive | 1000 | $1.3B | India | Zoho Corp. | Zoho Qntrl | Business Process Management | 2023 |
In 2023, Mercedes-Benz India initiated implementation of Zoho Qntrl as the orchestration layer for its SKYLine dealer management program. The deployment used Zoho Qntrl in the Business Process Management category to operationalize workflow orchestration across service centers and dealerships.
Zoho Qntrl was configured to orchestrate the full service lifecycle, including booking, check in, technician assignment, and job tracking. Functional capabilities implemented included workflow automation, task assignment, status tracking, and exception routing consistent with Business Process Management implementations.
The architecture combined a decentralized dealer management model built on Zoho CRM with Zoho Qntrl providing orchestration and process enforcement. Integrations included real time integration with Mercedes Benz global systems and connectivity between Zoho Qntrl and Zoho CRM to synchronize customer and vehicle data across dealer sites.
Implementation was co developed with Zoho Corp as the system integrator and executed over a two year development cycle, with nationwide go live in 2025. Governance delivered dealer level autonomy while maintaining centralized policy controls and real time operational visibility, aligning service operations across India.
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Buyer Intent: Companies Evaluating Zoho Corp. Services
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