Phoenix, 85027, AZ,
United States
10ZiG Technology Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 10ZiG Technology and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 10ZiG Technology employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 10ZiG Technology has purchased the following applications: SAP Business One for ERP Financial in 2013, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2009, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 10ZiG Technology is running and its propensity to invest more and deepen its relationship with SAP , LivePerson , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 10ZiG Technology revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 10ZiG Technology intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business One | ERP Financial | ERP Financial Management | n/a | 2013 | 2013 |
In 2013, 10ZiG Technology implemented SAP Business One. SAP Business One was adopted as an ERP Financial solution to support order to cash, inventory control, and core accounting workflows.
Implementation activities included entering Bill of Materials into Excel files and the SAP Business One database, configuring sales order processing records, and preparing sales orders for shipping. Routine administrative duties were performed alongside the system work, including renewing existing customer maintenance support contracts, generating weekly sales reports for Sales Team meetings, and maintaining office supplies inventory.
Operational coverage spanned Accounting, Shipping, Marketing, Sales, and R&D, with staff providing cross functional assistance to maintain transactional accuracy and customer response workflows. Processes combined Excel based BOM management with SAP Business One transactional records, and order fulfillment workflows were aligned with shipping preparations and customer inquiry handling.
Governance emphasized consolidating administrative responsibilities and standardizing job related duties into system driven workflows, including sales order preparation, support contract renewal activities, and lead follow up from trade shows. The deployment of SAP Business One supported integrated reporting and transactional control across multiple departments rather than a single team rollout.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2009 | 2009 |
In 2009, 10ZiG Technology deployed LivePerson Conversational Cloud on its corporate website. LivePerson Conversational Cloud is implemented as a cloud-hosted conversational layer and serves as the primary Chatbots and Conversational AI tool for web-based customer engagement. The deployment embeds vendor-managed conversational widgets and real-time messaging to handle initial bot interactions and escalate sessions to human agents when required.
Functional modules implemented include automated chatbot workflows, message routing to live agents, and conversation analytics for monitoring chat performance and agent handoffs. The implementation is scoped to the website channel, supporting customer engagement and lead capture workflows and aligning Chatbots and Conversational AI with customer support and sales-facing functions. Governance and operational controls focus on conversation monitoring, scripted response management, and escalation rules to maintain consistent web chat behavior and agent intervention processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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