Faribault, 55021, MN,
United States
1st United Bank Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 1st United Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 1st United Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1st United Bank has purchased the following applications: Corcentric Accounts Payable Automation for AP Automation in 2018, Microsoft 365 for Collaboration in 2020, Freshservice for IT Service Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1st United Bank is running and its propensity to invest more and deepen its relationship with Corcentric , Fiserv , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1st United Bank revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1st United Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Corcentric | Legacy | Corcentric Accounts Payable Automation | AP Automation | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, 1st United Bank implemented Corcentric Accounts Payable Automation to increase accounts payable efficiency and eliminate paper from invoice approval workflows. The deployment focused on automating invoice intake, routing, and approval within the bank's finance organization, leveraging Cor360 as the automation engine embedded in Corcentric Accounts Payable Automation to process invoices in a timely manner and to configure authorization for approval.
The implementation used AP Automation capabilities such as invoice capture and digitization, configurable approval workflows, role-based authorization configuration, and an electronic audit trail to support control and compliance. Operational scope concentrated on the accounts payable function, with governance changes that formalized electronic approval authorities and workflow routing, and with outcomes reported as reduced paper handling and faster invoice processing.
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2024 | 2024 |
In 2024, 1st United Bank implemented Freshservice for IT Service Management, deploying the Freshservice application as a web-integrated service portal on the corporate website. 1st United Bank Freshservice IT Service Management supports the bank's IT operations and service desk business function by surfacing a public-facing entry point for ticket creation and self-service discovery.
The Freshservice deployment was configured around standard IT Service Management modules, including incident management, service catalog and request fulfillment, knowledge base and self-service articles, and basic asset tracking and configuration management capabilities. Automation of routine ticket routing and built-in workflow templates were applied to streamline triage and to align requests with internal support queues.
Operationally the implementation is centered on the bank's IT team and extends to branch and internal user support across the United States, using the website integration to accept requests and present service catalog items to employees and customers. The Freshservice application on the website enables ticket submission and status visibility via the service portal, providing a single, web-accessible channel for support intake.
Governance was structured with role-based access and SLA policies configured inside Freshservice, and the bank established content ownership and maintenance processes for the knowledge base and service catalog. Change control and standard operating procedures were embedded into workflow rules to ensure consistent ticket handling and request fulfillment across the IT support organization.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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