A.S Watson Benelux Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by A.S Watson Benelux and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 A.S Watson Benelux employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that A.S Watson Benelux has purchased the following applications: Oracle Retail (ex Retek) for Retail Management in 2008, Engage Process BPM for Process Mining in 2016, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems A.S Watson Benelux is running and its propensity to invest more and deepen its relationship with Oracle , Engage Process , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing A.S Watson Benelux revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for A.S Watson Benelux intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail (ex Retek) | Retail Management | ERP Services and Operations | n/a | 2008 | 2009 |
In 2008 A.S. Watson Benelux implemented Oracle Retail (ex Retek) as its Retail Management application, deploying the solution as the primary retail management layer alongside its Navision and a custom built ERP platform. The deployment targeted retail operations and supply chain orchestration within the Benelux organization and anchored merchandising and inventory control workflows to a centralized retail management backbone.
The Oracle Retail (ex Retek) implementation encompassed category-aligned capabilities typical of Retail Management, including merchandising workflows, inventory and replenishment controls, and store operations orchestration. Configuration work focused on centralizing product master, pricing and inventory data to support downstream B2B messaging and operational consistency across sales channels.
Transalis was engaged to integrate B2B messages using its SaaS OpenEDI solution directly with A.S. Watson’s three ERP systems Retek, Navision and its custom built platform, enabling electronic message exchange into Oracle Retail (ex Retek) and the other ERPs. Message exchange utilised the Transalis freeVAN EDI service and suppliers were given access to a bespoke web based and integrated A.S. Watson OpenEDI offering for onboarding and ongoing partner connectivity.
Outsourcing EDI to Transalis through Transalis Managed Services implemented a managed governance model for B2B messaging, centralizing partner connectivity and reducing internal EDI operational responsibility. Jos van Zeeland group IT director for A.S. Watson stated that by outsourcing EDI they expected to gain considerable improvement, reliability, and uniformity of B2B message exchange and to reduce complexity, risk and cost while electronically enabling their European supply chain, affecting procurement operations, vendor communications and supply chain governance.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Engage Process | Legacy | Engage Process BPM | Process Mining | Analytics and BI | n/a | 2016 | 2016 |
In 2016, A.S Watson Benelux implemented Engage Process BPM to introduce Process Mining capabilities into its retail operations in the Netherlands. The Engage Process BPM deployment focused on process discovery and model-driven analysis, positioning Engage Process BPM as the centralized tool for building and maintaining executable process models and visualizations consistent with Process Mining practices. The project emphasized the organization use of the Engage Process modeler and documented modeling technique knowledge to standardize process representation across teams.
The implementation combined automated process discovery and model authoring with interactive visualization and variant analysis, reflecting core Process Mining functionality. Configuration work included template-based model libraries, formal model versioning and validation workflows, and the adoption of the Engage Process modeler for disciplined process documentation. The implementation narrative indicates hands-on experience with the modeler technique rather than extensive bespoke module development.
Governance was organized around an internal process team that owned modeling standards, model repository governance and rollout guidance, with training provided on the Engage Process modeler technique. Operational coverage targeted retail business functions that typically rely on process transparency, including store operations, procurement and order-to-cash related workflows. Ongoing use was oriented toward institutionalizing process modeling practices and maintaining a single source of process truth via Engage Process BPM.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
|
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|
|
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Collaboration | Collaboration |
|
2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Content Management | Content Management |
|
2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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eCommerce | eCommerce |
|
2017 | 2017 |
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eCommerce | eCommerce |
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2023 | 2023 |
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Personalization and Product Recommendations | eCommerce |
|
2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
|
2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Customer Experience | CRM |
|
2020 | 2020 |
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Marketing Analytics | CRM |
|
2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Performance Management | ITSM |
|
2016 | 2016 |
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Application Performance Management | ITSM |
|
2019 | 2019 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Procurement | Procurement |
|
2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
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Content Delivery Network | IaaS |
|
2020 | 2020 |
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Content Delivery Network | IaaS |
|
2017 | 2017 |
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Content Delivery Network | IaaS |
|
2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
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