AAA Automobile Club of Southern California
3350 Harbor Blvd,
Costa Mesa, 92626, CA,
United States
Costa Mesa, 92626, CA,
United States
1 714-427-5950
Insurance
AAA Automobile Club of Southern California Technographics
AAA Automobile Club of Southern California Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AAA Automobile Club of Southern California and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 AAA Automobile Club of Southern California employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AAA Automobile Club of Southern California has purchased the following applications: Guidewire BillingCenter for Insurance Billing Administration in 2018, Adobe Experience Manager for Digital Asset Management in 2023, OpenText Exstream for Customer Engagement in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AAA Automobile Club of Southern California is running and its propensity to invest more and deepen its relationship with Guidewire , Bottomline Technologies , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AAA Automobile Club of Southern California revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AAA Automobile Club of Southern California intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AAA Automobile Club of Southern California Tech Stack and Enterprise Applications
AAA Automobile Club of Southern California ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guidewire | Legacy | Guidewire BillingCenter | Insurance Billing Administration | ERP Services and Operations | n/a | 2018 | 2019 |
In 2018, AAA Automobile Club of Southern California implemented Guidewire BillingCenter for Insurance Billing Administration. The implementation centered on operational billing workflows and front end validation, with testing and feature verification driven by an in-house operations analyst team that produced requirements, user stories, and documentation for iterative enhancements.
Guidewire BillingCenter was configured to address core Insurance Billing Administration capabilities such as billing account management, invoice generation, payment processing and receivables workflows, with configuration work guided by front-end testing and defect feedback loops. The operations team used Excel formulas and VBA to create repeatable methods for comparing reports, accelerating review cycles and informing requirement refinement for new BillingCenter features.
The BillingCenter deployment operated in the context of AAAs broader Guidewire footprint, integrating functionally with ClaimsCenter and PolicyCenter to align billing events with claims activity and policy terming. Collaboration with DevOps and test teams was explicit, with the operations analyst providing front-end defect analysis and actionable bug reports back to DevOps to support release cadence and stabilization efforts.
Governance and rollout practices emphasized iterative release governance, including written requirements, user stories, and documentation to support staged feature delivery and cross-functional acceptance testing. Operational coverage spanned billing operations, claims personnel familiar with claims workflow and adjuster terminology, and internal IT quality engineering, supporting ongoing enhancement cycles for Guidewire BillingCenter.
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Insurance Claims Management | ERP Services and Operations |
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2018 | 2019 |
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Insurance Policy Administration | ERP Services and Operations |
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2018 | 2019 |
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Legal Time and Billing | ERP Services and Operations |
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2017 | 2017 |
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AAA Automobile Club of Southern California Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2023 | 2023 |
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AAA Automobile Club of Southern California CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText Exstream | Customer Engagement | CRM | n/a | 2018 | 2019 |
In 2018 AAA Automobile Club of Southern California deployed OpenText Exstream as part of a Customer Engagement initiative to build automated interactive insurance forms. The engagement ran through October 2018 to March 2019 under a PAC 17-09 PMG System Enhancement effort, with work executed from Costa Mesa and managed with an offshore development team.
OpenText Exstream was implemented using version 16.2.1 to develop new OTE applications for interactive document generation and customer dialogue flows. Development focused on Empower Editor driven interactive forms where business logic and algorithms were attached to form elements, aligning template authoring, interactive form rendering, and rules-driven output generation within the OpenText Exstream environment.
Delivery followed an Agile approach mixed with Kanban to capture and execute User Story requirements, with a Dialogue Developer and Offshore Manager role coordinating iterative builds, QA cycles, and backlog prioritization. Offshore management responsibilities included coordinating development tasks, maintaining configuration of OTE assets, and ensuring the Empower Editor logic was version controlled and promoted through the sprint cadence.
Operational coverage centered on insurance customer communications and policy administration processes, with the OpenText Exstream implementation used to instrument interactive correspondence and automated form workflows. Governance emphasized story driven acceptance criteria and iterative releases, with workstreams scoped to interactive form creation and embedded business logic rather than system level integrations.
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Tag Management | CRM |
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2023 | 2023 |
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AAA Automobile Club of Southern California PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2023 | 2023 |
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AAA Automobile Club of Southern California IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at AAA Automobile Club of Southern California
| First Name | Last Name | Title | Function | Department | Phone | |
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Litigation Paralegal | Manager | Operations | |
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Compliance Manager | Manager | Operations | |
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Group Manager, Human Resources | Director | HR | |
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Vice President IT | VP | IT | |
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Apps Being Evaluated by AAA Automobile Club of Southern California Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AAA Automobile Club of Southern California IT executives and key decision makers. This section highlights AAA Automobile Club of Southern California's latest recorded technology evaluations, including Guidewire InsuranceSuite for Insurance ERP on 2026-07-28, Oracle Fusion Cloud Accounting Hub for ERP Financial on 2026-01-14, and Guidewire PolicyCenter for Insurance Policy Administration on 2025-11-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AAA Automobile Club of Southern California digital transformation priorities and AI adoption trends.
FAQ - APPS RUN THE WORLD AAA Automobile Club of Southern California Technographics
AAA Automobile Club of Southern California is a Insurance organization based in United States,
with around 3500 employees and annual revenues of $1.00 billion.
AAA Automobile Club of Southern California operates a diverse technology stack with applications such as
Guidewire BillingCenter, Adobe Experience Manager and OpenText Exstream,
covering areas like Insurance Billing Administration, Digital Asset Management and Customer Engagement.
AAA Automobile Club of Southern California has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Guidewire, Adobe Systems and OpenText.
AAA Automobile Club of Southern California recently adopted applications including
Adobe Experience Manager in 2023, Tealium IQ Tag Management in 2023 and JavaScript in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AAA Automobile Club of Southern California’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AAA Automobile Club of Southern California’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AAA Automobile Club of Southern California technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.