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AAA Insurance Claims Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Bottomline Technologies Legacy Bottomline Legal-X Legal Time and Billing ERP Services and Operations n/a 2017 2017
In 2017, AAA Insurance Claims deployed Bottomline Legal-X to manage Legal Time and Billing across its claims organization. The Bottomline Legal-X implementation was positioned to support claims invoicing and payment activities related to auto and home lines, and to align legal billing with claims handling workflows used by ACMO-Claims Specialists and Claims Service Representatives in St. Louis, MO and across ACMO territory and other states. Bottomline Legal-X was used for invoice receipt and invoice management, legal time and billing capture, processing of Legal X invoices and arbitration invoices, and payment processing workflows. The implementation included weekly reconciliation of Legal X invoice reports and a routine for processing payments tied to arbitration and external counsel invoices, establishing a regular cadence between billing intake and claims finance actions. Operational integration included handling file loss folders claims delivered via EDI, with Legal X invoices associated to EDI-assigned auto and home adjusters entering the billing workflow. The system was instrumented to feed invoice and payment activity into claims operational processes, enabling Claims Specialists to receive, validate and act on vendor invoices as part of first notice of loss and ongoing claims administration. Governance and process controls centered on claims finance responsibilities for invoice receipt, payment authorization and weekly reconciliation, with Claims Specialists performing invoice processing and customer support related to auto and home losses. The narrative reflects AAA Insurance Claims Bottomline Legal-X Legal Time and Billing deployment as a claims-focused legal billing and invoice orchestration capability integrated into existing EDI-driven claims assignment and reconciliation processes.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Experience Manager Digital Asset Management Content Management n/a 2023 2023
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tealium Legacy Tealium IQ Tag Management Tag Management CRM n/a 2023 2023
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2023 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2023 2023
IT Decision Makers and Key Stakeholders at AAA Insurance Claims
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by AAA Insurance Claims Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD AAA Insurance Claims Technographics

AAA Insurance Claims is a Insurance organization based in United States, with around 3500 employees and annual revenues of $1.00 billion.

AAA Insurance Claims operates a diverse technology stack with applications such as Bottomline Legal-X, Adobe Experience Manager and Tealium IQ Tag Management, covering areas like Legal Time and Billing, Digital Asset Management and Tag Management.

AAA Insurance Claims has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Bottomline Technologies, Adobe Systems and Tealium.

AAA Insurance Claims recently adopted applications including Adobe Experience Manager in 2023, Tealium IQ Tag Management in 2023 and JavaScript in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of AAA Insurance Claims’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates AAA Insurance Claims’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete AAA Insurance Claims technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.