List of Guidewire PolicyCenter Customers
Guidewire
970 Park Pl Suite 200,
San Mateo, CA, 94403,
United States
San Mateo, CA, 94403,
United States
1 650-357-9100
Professional Services
3772
$1.3B
Since 2010, our global team of researchers has been studying Guidewire PolicyCenter customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Guidewire PolicyCenter for Insurance Policy Administration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Guidewire PolicyCenter for Insurance Policy Administration include: Aviva, a United Kingdom based Insurance organisation with 29091 employees and revenues of $53.09 billion, USAA, a United States based Insurance organisation with 37000 employees and revenues of $48.00 billion, Chubb USA, a United States based Insurance organisation with 16650 employees and revenues of $33.70 billion, The Hartford Insurance Group, a United States based Insurance organisation with 19900 employees and revenues of $20.00 billion, QBE Insurance, a Australia based Insurance organisation with 13196 employees and revenues of $19.51 billion and many others.
Contact us if you need a completed and verified list of companies using Guidewire PolicyCenter, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
The Guidewire PolicyCenter customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AAA Automobile Club of Southern California | Insurance | 3500 | $1.0B | United States | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2018 | n/a |
In 2018 AAA Automobile Club of Southern California implemented Guidewire PolicyCenter as its Insurance Policy Administration application to centrally manage policy lifecycle and underwriting workflows across its insurance operations. The deployment supported an organization of roughly 3,500 employees and was focused on configuring PolicyCenter to handle core policy administration processes consistent with Insurance Policy Administration functionality, including quoting, policy issuance, endorsements, renewals, product model configuration, and rating logic.
Configuration work emphasized front end customization and user story driven requirements, analysts authored requirements and user stories to drive iterative releases, and QA teams executed feature testing and defect triage. An Operations Analyst on the program documented new features and enhancements, tested front end changes, and provided structured feedback to DevOps on bug remediation, while using Excel formulas and VBA to create methods for comparing system reports and accelerating review cycles.
Guidewire PolicyCenter was implemented within a Guidewire suite footprint that included operational interaction with ClaimsCenter and BillingCenter, reflecting an integrated policy to claims to billing workflow in the front end. Integrations were exercised through front end workflows and testing cycles, and the implementation emphasized alignment between policy administration processes and claims and billing information flows to preserve policy data integrity across the suite.
Governance for the implementation centered on requirements documentation, user story grooming, and a DevOps feedback loop driven by front end testers and operations analysts. Release discipline included iterative feature validation through staging and structured defect feedback, with ongoing documentation updates to support business users and sustainment teams.
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AAA Texas | Insurance | 15000 | $2.0B | United States | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2018 | n/a |
In 2018, AAA Texas implemented Guidewire PolicyCenter as its Insurance Policy Administration platform. Guidewire PolicyCenter was deployed to centralize core policy lifecycle management and to serve as the primary system for underwriting and policy administration across the organization.
The configuration emphasized Guidewire PolicyCenter functional capabilities for quoting, underwriting, policy issuance, endorsements and ongoing policy maintenance, using product model configuration and business rules to codify rating and underwriting logic. The implementation reflected standard Insurance Policy Administration workflows including policy creation, modification and endorsement processing within the Guidewire PolicyCenter application.
The Guidewire PolicyCenter deployment includes an explicit integration with OpenText Exstream for generation and management of transactional print output and policy documents, linking policy data to document composition and output workflows. IT DevOps and policy operations teams are identified as the operational owners for print template management and output pipelines.
Operational stewardship shows DevOps engineering support for Guidewire print output via OpenText Exstream beginning in January 2017, indicating continuous technical ownership of document generation and release operations. Governance centered on application configuration control and document output processes, with Guidewire PolicyCenter positioned as the core Insurance Policy Administration system for AAA Texas.
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2015 | n/a |
In 2015, Admiral Group implemented Guidewire PolicyCenter as its Insurance Policy Administration platform. The Guidewire PolicyCenter deployment targeted policy lifecycle management for car and household lines, emphasizing renewals, policy creation, midterm adjustments, cancellations and quote conversion. The implementation supported operational teams based in Cardiff City, including Renewals Teams, Customer Care Representatives and Development Team stakeholders.
Configuration work emphasized functional modules for quote creation, premium calculation, tax computation including IPT, midterm adjustments and MTAs, renewals workflows and automation of quote conversion to policy, with support for multiple payment methods such as direct debit and card processing. Guidewire PolicyCenter configuration and specification were driven by detailed functional and technical documents, use case development in UML and structured acceptance testing for UAT. Senior business systems analysts contributed by mapping I90 application logic to Guidewire requirements and by authoring functional and technical specifications aligned with BillingCenter and ClaimCenter where applicable.
Operational integrations included data exchanges with EQUIFAX credit search, DVLA lookup services and aggregator channels used for quote distribution such as Confused.com and comparethemarket.com, plus backend connectivity to mainframe batch processes using CICS, CA-7 and JCL and to AS400 iSeries DB2 sources feeding an insurance data warehouse. The project linked Guidewire PolicyCenter to Ciboodle CRM touchpoints to support customer communications and to ClaimCenter for claims intake and routing. These integrations supported end to end workflows from distributor quote to policy issuance and renewals.
Governance and rollout followed a combined Agile approach with selective waterfall phases, centralized governance of specifications and test plans, and an emphasis on training and operational coaching. A Project Executive led systems coaching and training for Renewals Teams, management and senior staff, while the Development Team managed system changes and release support. Reported outcomes included above average retention rates in the Renewals Department, deeper customer communication practices and measurable improvements in renewals workflow efficiency.
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Aioi Nissay Dowa UK | Insurance | 592 | $120M | United Kingdom | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2018 | n/a |
In 2018, Aioi Nissay Dowa UK implemented Guidewire PolicyCenter 9.0 as the core policy administration platform. Guidewire PolicyCenter is the primary application for Insurance Policy Administration and was integrated into a microservices based core business platform developed by the internal engineering team.
The implementation built a Spring Boot microservices layer that exposes REST endpoints and servlets into the Guidewire PolicyCenter integration tier. Functional modules implemented as discrete services include a Document Management System for policy and claim documents, Telematics Data Management that ingests CSV feeds and exposes driving and bonus mile data, a Dual Running Policy Search System that queries both systems and transforms SOAP XML to JSON, Telematics Box Management for black box provisioning and routing, a centralized Rewards and Voucher Management service that maps bonus miles to reward points on a one to one basis, and a Credit Data Management service that stores short lived credit and fraud signals with time to live cleanup.
Integrations are explicit and point to named third party systems including T2 Telematics and OCTO for telematics feeds, Experian and Iovation for credit and fraud data, Cofax and Smartcomms for document and claim messaging. Messaging and routing use RabbitMQ and ActiveMQ, document storage is held in AWS S3 with quarantine and clean buckets and S3 based lifecycle handling, relational storage uses Postgres on AWS RDS with stored procedures for bonus calculations, and APIs are published through WSO2 API Manager with OAuth 2.0 authorization. The microservices surface HTTP GET endpoints for the core CRM and customer facing web portals and support automated ingestion jobs for daily CSV processing.
Delivery and governance used CI CD pipelines in Jenkins promoting builds across DEV, QA, Preprod and Prod, Bitbucket pull request based code review and branching strategies, Nomad cluster manager and Docker for runtime, Consul for service proxying, with operational tooling including Rundeck and Kibana. Quality practices included unit testing with JUnit and API test automation using Postman with Groovy scripts. The implementation was executed under Agile processes with a small engineering team responsible for integration, publishing APIs, production support and coordination with UX and QA teams.
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Alberta Motor Association | Insurance | 1777 | $225M | Canada | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2015 | n/a |
In 2015 Alberta Motor Association implemented Guidewire PolicyCenter as part of a broader Guidewire InsuranceSuite program, deploying Guidewire PolicyCenter for Insurance Policy Administration to support Personal Auto and Property lines of business. The deployment was initiated to modernize core system infrastructure and operations, with selection informed by collaboration and positive experience from its sister association CAA South Central Ontario Insurance Company.
The implementation centered on Guidewire PolicyCenter configured for policy lifecycle management, rating and underwriting workflows, quoting and endorsements, and automated policy issuance, aligned to the Insurance Policy Administration category. Implementation work was scoped to Personal Auto and Property product configurations, with policy data model and business rules tailored to provincial coverage and agent servicing needs.
Guidewire PolicyCenter was delivered as part of an integrated InsuranceSuite stack including BillingCenter and ClaimCenter, enabling policy to billing and claims event flow across systems. Operational coverage prioritized agent and customer service channels in Alberta, coordinating policy administration, billing interactions, and claims handoffs through the integrated suite.
Governance was led by AMA IT leadership, with program coordination tied to the organization’s objective to better serve agents and customers and to centralize policy administration processes. AMA articulated the selection rationale as both peer recommendation and technical merit, positioning Guidewire PolicyCenter within its broader InsuranceSuite deployment to modernize administration and operations.
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Insurance | 2300 | $1.0B | United States | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2014 | n/a |
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Insurance | 1400 | $1.2B | United States | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2015 | n/a |
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Insurance | 3530 | $5.4B | United States | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2018 | n/a |
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Insurance | 29091 | $53.1B | United Kingdom | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2016 | n/a |
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Insurance | 1592 | $853M | Ireland | Guidewire | Guidewire PolicyCenter | Insurance Policy Administration | 2017 | n/a |
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Buyer Intent: Companies Evaluating Guidewire PolicyCenter
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Guidewire PolicyCenter. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Guidewire PolicyCenter for Insurance Policy Administration include:
- Spanidea, a United States based Professional Services organization with 1000 Employees
- Arch Insurance UK, a United Kingdom based Insurance company with 468 Employees
- Expleo Group, a France based Professional Services organization with 19000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Uber | Transportation | 31100 | $44.0B | United States | 2026-08-26 |
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Spanidea | Professional Services | 1000 | $190M | United States | 2026-07-03 |
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Arch Insurance UK | Insurance | 468 | $100M | United Kingdom | 2026-06-30 |
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Professional Services | 19000 | $1.5B | France | 2026-06-23 |
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Banking and Financial Services | 400 | $40M | United States | 2026-06-08 |
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Insurance | 5000 | $5.4B | Canada | 2026-06-05 |
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Education | 5466 | $1.4B | United States | 2026-05-17 |
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Professional Services | 80 | $8M | Germany | 2026-05-05 |
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Professional Services | 70 | $7M | Canada | 2026-04-30 |
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Transportation | 210 | $63M | United States | 2026-04-29 |
FAQ - APPS RUN THE WORLD Guidewire PolicyCenter Coverage
Guidewire PolicyCenter is a Insurance Policy Administration solution from Guidewire.
Companies worldwide use Guidewire PolicyCenter, from small firms to large enterprises across 21+ industries.
Organizations such as Aviva, USAA, Chubb USA, The Hartford Insurance Group and QBE Insurance are recorded users of
Guidewire PolicyCenter for Insurance Policy Administration.
Companies using Guidewire PolicyCenter are most concentrated in Insurance, with adoption spanning over 21 industries.
Companies using Guidewire PolicyCenter are most concentrated in United Kingdom, United States and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Guidewire PolicyCenter across Americas, EMEA, and APAC.
Companies using Guidewire PolicyCenter range from small businesses with 0-100 employees - 4.35%, to mid-sized firms with 101-1,000 employees - 19.57%, large organizations with 1,001-10,000 employees - 54.35%, and global enterprises with 10,000+ employees - 21.74%.
Customers of Guidewire PolicyCenter include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Guidewire PolicyCenter customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Insurance Policy Administration.