Wixom, 48393, MI,
United States
ABSYZ Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ABSYZ and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 ABSYZ employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ABSYZ has purchased the following applications: Gobot AI Support for Chatbots and Conversational AI in 2023, GoDaddy Webmail for Collaboration in 2015, Gorgias for Customer Support in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ABSYZ is running and its propensity to invest more and deepen its relationship with Gobot , GoDaddy , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ABSYZ revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ABSYZ intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gobot | Legacy | Gobot AI Support | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, ABSYZ deployed Gobot AI Support on its website. Gobot AI Support, a Chatbots and Conversational AI application, provides guided conversational workflows, knowledge base driven responses, automated routing to human agents, and lead capture capabilities to support customer service and pre sales engagement.
Implementation was managed by ABSYZ digital operations and customer service teams and configured to operate on site pages focused on service offerings and client onboarding. Governance emphasized conversation design, content curation for knowledge base ingestion, and escalation rules for handoff to live agents, executed via a phased rollout across targeted pages. Operational scope centers on customer support and client engagement functions, using Gobot AI Support to handle initial inquiries and route complex interactions to human agents.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gorgias | Legacy | Gorgias | Customer Support | CRM | n/a | 2023 | 2023 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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