Accruent
11500 Alterra Parkway Suite 110,
Austin, 78758, TX,
United States
Austin, 78758, TX,
United States
1 512-861-0726
Professional Services
Accruent Technographics
Accruent Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Accruent and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1130 Accruent employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Accruent has purchased the following applications: Sage Intacct for ERP Financial in 2015, SAP Time Management by Kronos for Time and Attendance in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Accruent is running and its propensity to invest more and deepen its relationship with Sage , SAP , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Accruent revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Accruent intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Accruent Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Accruent implemented Sage Intacct as its ERP Financial system. Sage Intacct became the core ledger and consolidation platform supporting month end close, payroll accounting, revenue recognition, accounts payable, and cash management for Accruent's finance organization, and was used to prepare consolidated financials for submission to the corporate parent.
Sage Intacct configuration included core general ledger capabilities, payroll GL accounting setup and recurring payroll entries, accounts payable workflows, and revenue accounting processes aligned to ASC 606. The implementation explicitly deployed a Prepaid Amortization module within Sage Intacct to streamline expense amortization and reconciliation, and the GL was used to manage equity account reconciliations and deferred financing amortization schedules.
Operational integrations were implemented with parent company reporting and with opportunity review processes, with financials prepared for submission to Hyperion and revenue contract reviews performed against opportunities in Salesforce. The deployment supported treasury and cash management activities including consolidated cash forecasting, weekly cash reviews for executive leadership, management of global bank account reconciliations, and intercompany balance coordination with International Tax and Intercompany functions.
Governance and process changes centered on SOX compliance, updated GL process documentation, and training for new colleagues and consultants to standardize month end activities. The work supported due diligence and integration activities for seven acquisitions and contributed to a documented reduction in the monthly close timeline from 10 days to 3 days, while improving prepaid amortization accuracy and reconciliation efficiency within Sage Intacct.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Time Management by Kronos | Time and Attendance | HCM | n/a | 2017 | 2018 |
In 2017 Accruent implemented SAP Time Management by Kronos to centralize workforce timekeeping for its professional services organization and a workforce of approximately 1,130 employees. The deployment targeted Time and Attendance functions, positioning SAP Time Management by Kronos as the enterprise standard for time capture, schedule enforcement, and absence tracking.
Configuration focused on core Time and Attendance capabilities, including rule-based time calculation, exception processing, timecard entry and approval workflows, accrual and leave management, and scheduled shift planning. The implementation emphasized configurable business rules for overtime and pay condition evaluation, and leveraged the application’s native time collection and scheduling modules to standardize hourly and salaried timekeeping processes.
Operational rollout established supervisor approval chains, centralized time administration, audit trails for compliance, and automated payroll-ready time exports to downstream finance processes. Governance workstreams concentrated on role-based access, time policy configuration, and operational procedures for time exceptions and approvals, aligning HR, payroll, and operations around the SAP Time Management by Kronos Time and Attendance platform.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Accruent deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website as a customer facing conversational layer, categorized under Chatbots and Conversational AI. The implementation emphasizes real time web chat capabilities, using an embedded web chat widget to capture sessions and present conversations to agents through a Salesforce based agent console. The deployment targets customer support and pre sales inquiry handling, centralizing inbound chat routing and session management for web visitors. This configuration aligns the application with standard Chatbots and Conversational AI workflows, including live agent takeover, transcript capture, and queue based routing.
Configuration workstreams focused on chat routing, session transcript retention, and agent workflow alignment with support queues and case handling processes. The Salesforce Chat implementation was structured to capture contact and contextual data at session start and to feed session records into agent workflows for follow up and case creation. Governance emphasized operational ownership by customer support and sales operations teams, with agent training on routing rules and chat disposition handling to ensure consistent handling of incoming web conversations. The rollout was limited to the public website and operated as the primary conversational interface for online inquiries.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
|
2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
|
2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Accruent
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Accruent Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Accruent Technographics
Accruent is a Professional Services organization based in United States,
with around 1130 employees and annual revenues of $250.0 million.
Accruent operates a diverse technology stack with applications such as
Sage Intacct, SAP Time Management by Kronos and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Time and Attendance and Chatbots and Conversational AI.
Accruent has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, SAP and Salesforce.
Accruent recently adopted applications including
Zoominfo Platform in 2023, Flexera Cloud Management Platform in 2023 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Accruent’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Accruent’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Accruent technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.