AI Buyer Insights:

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

ACTIVE 24 Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2013 2013
Chatbots and Conversational AI AI-Powered Application 2005 2005
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Quality Unit Legacy LiveAgent Customer Support CRM n/a 2019 2019
In 2019, ACTIVE 24 implemented LiveAgent on its website to centralize inbound client communications. The deployment anchors ACTIVE 24's Customer Support capability within its Professional Services operations in the Czech Republic and is sized for a 15 employee organization. LiveAgent was configured to provide core Customer Support workflows including ticketing, a website embedded live chat widget, canned responses, and a lightweight knowledge base, reflecting capabilities typical for the Customer Support category. Configuration emphasis was on streamlined ticket assignment and basic automation rules to support a small support roster. Integration work focused on embedding the LiveAgent chat widget and contact forms into ACTIVE 24's customer-facing site, routing web-originated interactions into the LiveAgent queue. Operational coverage concentrates on client-facing teams, combining support and account management responsibilities within a single system. Governance included defined ticket ownership, simple escalation paths, and content ownership for the knowledge base to ensure consistent responses and maintainability. The implementation narrative is centered on LiveAgent as the primary Customer Support application for ACTIVE 24, with process-level changes around ticket triage and response workflows.
Digital Advertising Platform CRM 2020 2020
Marketing Analytics CRM 2013 2013
Tag Management CRM 2016 2016
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Usercentrics Legacy Usercentrics Consent Management Platform (CMP) Governance, Risk and Compliance TRM n/a 2023 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Domain Name System (DNS) IaaS 2012 2012
IT Decision Makers and Key Stakeholders at ACTIVE 24
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by ACTIVE 24 Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD ACTIVE 24 Technographics

ACTIVE 24 is a Professional Services organization based in Czech Republic, with around 15 employees and annual revenues of $1.0 million.

ACTIVE 24 operates a diverse technology stack with applications such as Zendesk Chat, LiveAgent and Usercentrics Consent Management Platform (CMP), covering areas like Chatbots and Conversational AI, Customer Support and Governance, Risk and Compliance.

ACTIVE 24 has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zendesk, Quality Unit and Usercentrics.

ACTIVE 24 recently adopted applications including Usercentrics Consent Management Platform (CMP) in 2023, Xandr Invest (ex AppNexus DSP) in 2020 and LiveAgent in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of ACTIVE 24’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates ACTIVE 24’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete ACTIVE 24 technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.