Prague, 18600,
Czech Republic
ACTIVE 24 Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ACTIVE 24 and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 ACTIVE 24 employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ACTIVE 24 has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2013, LiveAgent for Customer Support in 2019, Usercentrics Consent Management Platform (CMP) for Governance, Risk and Compliance in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ACTIVE 24 is running and its propensity to invest more and deepen its relationship with Zendesk , LivePerson , Quality Unit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ACTIVE 24 revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ACTIVE 24 intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
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Chatbots and Conversational AI | AI-Powered Application |
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2005 | 2005 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quality Unit | Legacy | LiveAgent | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, ACTIVE 24 implemented LiveAgent on its website to centralize inbound client communications. The deployment anchors ACTIVE 24's Customer Support capability within its Professional Services operations in the Czech Republic and is sized for a 15 employee organization.
LiveAgent was configured to provide core Customer Support workflows including ticketing, a website embedded live chat widget, canned responses, and a lightweight knowledge base, reflecting capabilities typical for the Customer Support category. Configuration emphasis was on streamlined ticket assignment and basic automation rules to support a small support roster.
Integration work focused on embedding the LiveAgent chat widget and contact forms into ACTIVE 24's customer-facing site, routing web-originated interactions into the LiveAgent queue. Operational coverage concentrates on client-facing teams, combining support and account management responsibilities within a single system.
Governance included defined ticket ownership, simple escalation paths, and content ownership for the knowledge base to ensure consistent responses and maintainability. The implementation narrative is centered on LiveAgent as the primary Customer Support application for ACTIVE 24, with process-level changes around ticket triage and response workflows.
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Tag Management | CRM |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Usercentrics | Legacy | Usercentrics Consent Management Platform (CMP) | Governance, Risk and Compliance | TRM | n/a | 2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Domain Name System (DNS) | IaaS |
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2012 | 2012 |
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