Acuity Insurance
2800 S Taylor Dr,
Sheboygan, 53081, WI,
United States
Sheboygan, 53081, WI,
United States
1 800-242-7666
Insurance
Acuity Insurance Technographics
Acuity Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Acuity Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Acuity Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Acuity Insurance has purchased the following applications: UKG Pro Benefits Administration (ex UltiPro Benefits Prime) for Benefits Administration in 2013, Bottomline Legal-X for Legal Time and Billing in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Acuity Insurance is running and its propensity to invest more and deepen its relationship with UKG , Bottomline Technologies , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Acuity Insurance revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Acuity Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Acuity Insurance Tech Stack and Enterprise Applications
Acuity Insurance HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro Benefits Administration (ex UltiPro Benefits Prime) | Benefits Administration | HCM | n/a | 2013 | 2014 |
In 2013, Acuity Insurance implemented UKG Pro Benefits Administration (ex UltiPro Benefits Prime) to address Benefits Administration needs across its HR and benefits functions. The deployment targeted benefits configuration and employee-facing enrollment workflows used by HR, benefits administration, and payroll reconciliation teams within the United States operations.
The implementation configured core Benefits Administration capabilities including plan configuration, eligibility rules, event-based life cycle management, automated open enrollment workflows, employee self-service enrollment, and standard benefits reporting and compliance feeds. UKG Pro Benefits Administration was provisioned to manage benefit plan definitions, dependent and beneficiary data, and workflow-driven enrollment approvals consistent with benefits management best practices.
Integrations were implemented to connect benefits data with existing enterprise tools, including Microsoft Office for document generation and reporting, SAP for downstream payroll and financial data exchange, and UltiPro for HR record synchronization and payroll coordination. Those integrations supported data flows between benefits administration, HR records, and payroll reconciliation to maintain employee eligibility and deductions alignment.
Governance and rollout emphasized HR ownership of plan configuration, role-based access for benefits administrators, and policy-driven enrollment rules, with phased enablement of modules and enrollment windows. Operational controls included defined approval routing and audit-ready reporting to support benefits administration workflows and compliance activities.
|
|
|
|
|
Core HR | HCM |
|
2013 | 2014 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2013 | 2013 |
|
Acuity Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline Legal-X | Legal Time and Billing | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Acuity Insurance deployed Bottomline Legal-X, a Legal Time and Billing application, on its public-facing legal portal acuity.legalexchange.com. The deployment exposes time capture and billing capabilities through the company website for use by internal legal staff and external counsel.
Bottomline Legal-X was configured to support core Legal Time and Billing functions including matter-level time entry, fee and expense tracking, billing cycle generation, and invoice production, aligning with standard legal billing workflows. Configuration emphasized centralized rate tables and billing rules consistent with corporate legal billing policies. The application name Bottomline Legal-X appears in system interfaces and the portal to provide a unified billing experience.
Operational coverage targets the corporate legal function and its interactions with external law firms via online matter access and invoice delivery through acuity.legalexchange.com. Governance elements implemented during rollout included role based access controls, billing approval workflows, and audit logging to support billing governance. Acuity Insurance using Bottomline Legal-X on its website establishes a web accessible Legal Time and Billing capability tied to company legal operations.
|
Acuity Insurance AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
Acuity Insurance implemented LivePerson Conversational Cloud in 2016 to provide Chatbots and Conversational AI capabilities on its public website for customer-facing interactions. The LivePerson Conversational Cloud deployment is implemented as a web-embedded conversational channel on Acuity Insurance web properties, serving as the primary automated messaging layer for website visitors and policyholders.
The implementation leverages standard Chatbots and Conversational AI functional modules, including automated natural language messaging, session management, intent routing and escalation to human agents, and conversational analytics for message logging and performance monitoring. Operational coverage is focused on customer service and policyholder engagement workflows such as account and billing inquiries through the website, with governance centered on routing rules, escalation workflows and ongoing conversational model tuning to align responses with Acuity Insurance service policies.
|
Acuity Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Acuity Insurance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
Acuity Insurance PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
Acuity Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2011 | 2011 |
|
IT Decision Makers and Key Stakeholders at Acuity Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director - Benefits | Director | HR | |
|
|
|
VP - Human Resources | VP | HR | |
|
|
|
Director - Human Resources | Director | HR | |
|
|
|
Human Resources Manager | Manager | HR | |
|
|
|
Director - House Counsel | Director | Operations | |
|
|
|
General Counsel/VP-Human Resources | VP | HR | |
|
|
|
General Manager - Information Technology | Director | IT | |
|
|
|
General Manager - Regulatory Affairs | Director | Operations | |
|
Apps Being Evaluated by Acuity Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Acuity Insurance IT executives and key decision makers. This section highlights Acuity Insurance's latest recorded technology evaluations, including DesktopShipper for Shipping Management on 2025-02-24 and Infor CloudSuite Financials & Supply Management for ERP Financial on 2025-01-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Acuity Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-24 | Acuity Insurance | Evaluated | DesktopShipper | DesktopShipper | Shipping Management | eCommerce |
| 2025-01-03 | Acuity Insurance | Evaluated | Infor | Infor CloudSuite Financials & Supply Management | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Acuity Insurance Technographics
Acuity Insurance is a Insurance organization based in United States,
with around 1700 employees and annual revenues of $3.00 billion.
Acuity Insurance operates a diverse technology stack with applications such as
UKG Pro Benefits Administration (ex UltiPro Benefits Prime), Bottomline Legal-X and LivePerson Conversational Cloud,
covering areas like Benefits Administration, Legal Time and Billing and Chatbots and Conversational AI.
Acuity Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Bottomline Technologies and LivePerson.
Acuity Insurance recently adopted applications including
Amazon EC2 in 2022, Amazon CloudFront in 2022 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Acuity Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Acuity Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Acuity Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.