Telcel
C. Lago Zurich 245-Local A-19, Amp Granada, Miguel Hidalgo,
Mexico City, 11529,
Mexico
Mexico City, 11529,
Mexico
52 55 4976-0139
Communications
Telcel Technographics
Telcel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telcel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 Telcel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telcel has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2013, NetCracker BSS/OSS for OSS/BSS in 2013, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telcel is running and its propensity to invest more and deepen its relationship with SAP , Openpay Mexico , NEC Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telcel revenues, which have grown to $13.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telcel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telcel Tech Stack and Enterprise Applications
Telcel ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 Telcel implemented SAP ERP ECC 6.0 within its ERP Financial footprint to re-engineer commercial sales processes for prepaid and postpaid cellular equipment at América Móvil Telcel. The engagement explicitly targeted the sale lifecycle by shifting logic to classification of the sale rather than material cataloguing, aligning SAP ERP ECC 6.0 configuration with commercial policy changes for device transactions.
The work centered on the Sales and Distribution functional area, applying order to cash principles to support classification driven sales flows. Configuration and impact analysis covered SD master data and document pricing rules, and the project required targeted enhancements, custom functions and BAPIs to enforce classification logic within sales order processing and settlement routines. Unit tests and configuration validation were executed as part of build activities.
Adjustments to external and internal interfaces were performed to propagate classification attributes across upstream and downstream touch points, the notes specify interface changes without naming specific middleware or third party systems. Operational coverage focused on commercial and sales departments handling prepaid and postpaid equipment transactions, with changes scoped to equipment sales classification and associated order processing.
Project governance included a Functional SD Leader coordinating three business consultants, conducting impact analysis and overseeing configuration, enhancements, functions, BAPIs and unit testing as part of the rollout. The narrative documents SAP ERP ECC 6.0 workstreams that combined functional reengineering, technical adjustments and structured test cycles to deliver the classification based sales model within the ERP Financial environment.
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Payment Processing | ERP |
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2022 | 2022 |
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Telcel ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2013 | 2014 |
In 2013, Telcel implemented NetCracker BSS/OSS to support its core OSS/BSS functions. Telcel is a Mexico-based communications provider with roughly 15,000 employees and a national operational footprint, and the engagement is listed on the vendor customer roster.
The NetCracker BSS/OSS deployment addressed operator-grade capabilities common to the OSS/BSS category, including billing and revenue management, customer care and CRM integration, order management and service provisioning, inventory and resource management, mediation and charging, and service assurance. Implementation work focused on configuring product catalog and rating engines, automating order orchestration, and exposing operational workflows for billing, fulfillment, and assurance.
Architecture centered on an integrated OSS/BSS topology that connected NetCracker BSS/OSS to Telcel business functions such as billing operations, customer service, and network operations, with interfaces to mediation and provisioning layers for near real-time charging and order fulfillment. Governance and operational alignment involved cross-functional process restructuring between IT, operations, and customer care to support order-to-cash and service assurance workflows.
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Telcel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Telcel implemented Adobe Connect to provide Audio Video and Web Conferencing capabilities on its website. The deployment positioned Adobe Connect as the web facing conferencing layer for scheduled webinars and ad hoc meeting sessions delivered through telcel.com.
Adobe Connect was configured to leverage core Audio Video and Web Conferencing capabilities typical of the category, including virtual meeting rooms, webinar hosting, screen and file sharing, persistent content pods, and session recording for on demand playback. Configuration emphasized browser based access and content rich meeting layouts to support public facing events and internal training sessions.
The implementation is embedded on Telcel's website and provides operational coverage across Mexico, supporting marketing, customer engagement, and service training use cases. Governance was managed through Telcel's internal web operations and event teams who control session scheduling, user access provisioning, and content lifecycle for Adobe Connect deployments.
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Collaboration | Collaboration |
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2022 | 2022 |
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Telcel Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Telcel eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2022 | 2022 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Telcel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Telcel PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2015 | 2015 |
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Telcel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Telcel CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Telcel
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Digital Transformation Strategy | Director | IT | |
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SAP Implementation Manager | Manager | IT | |
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Sr. Project Manager | Manager | IT | |
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IT Manager | Manager | IT | |
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Apps Being Evaluated by Telcel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telcel IT executives and key decision makers. This section highlights Telcel's latest recorded technology evaluations, including Teleperformance Call Center Service for Professional Services on 2026-02-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telcel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-20 | Telcel | Evaluated | Teleperformance | Teleperformance Call Center Service | Professional Services | Professional Services |
FAQ - APPS RUN THE WORLD Telcel Technographics
Telcel is a Communications organization based in Mexico,
with around 15000 employees and annual revenues of $13.20 billion.
Telcel operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, NetCracker BSS/OSS and Adobe Connect,
covering areas like ERP Financial, OSS/BSS and Audio Video and Web Conferencing.
Telcel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, NEC Corporation and Adobe Systems.
Telcel recently adopted applications including
BBVA OpenPay Payments in 2022, Slack Connect in 2022 and LexisNexis ThreatMetrix in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telcel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telcel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telcel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.