Advanced Call Center Technologies
1235 Westlakes Dr 160,
Berwyn, 19312, PA,
United States
Berwyn, 19312, PA,
United States
1 833-927-5228
Professional Services
Advanced Call Center Technologies Technographics
Advanced Call Center Technologies Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Advanced Call Center Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 Advanced Call Center Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Advanced Call Center Technologies has purchased the following applications: Oracle Fusion Cloud Financials Accounts Payable for AP Automation in 2021, CareerBuilder Jobs.net ATS for Applicant Tracking System in 2017, Avaya Spaces for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Advanced Call Center Technologies is running and its propensity to invest more and deepen its relationship with Oracle , CareerBuilder , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Advanced Call Center Technologies revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Advanced Call Center Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Advanced Call Center Technologies Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Fusion Cloud Financials Accounts Payable | AP Automation | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, Advanced Call Center Technologies implemented Oracle Fusion Cloud Financials Accounts Payable as part of an Oracle Fusion implementation and rollouts project in the telecom and service industry. The deployment is categorized under AP Automation and involved coordinated configuration across accounts payable, general ledger, fixed assets and cash management to establish an end to end financial operations footprint.
The implementation focused on detailed module configuration, including General Ledger setup tasks such as create accounting calendar, enable currencies, create chart of accounts, create primary ledger, setup ledger options, create legal entity and open GL periods. Payables configuration activities included creating business unit locations, business units and legislative data groups, assigning business unit functions, configuring invoice and payment options, payment terms, distribution sets and supplier records. Fixed Assets work included creating value sets for category, location and asset key, defining category structures, asset calendars, asset books and asset categories.
Project governance emphasized requirement gathering with business owners, conducting conference room pilot sessions and documenting fit gap analysis to drive system configuration. The team delivered functional design documents for customizations, interfaces and reports and prepared detailed test scripts for system, integration and user acceptance testing phases. Ongoing operational support covered resolving Fusion Financial application issues related to data quality and system performance.
An Oracle Fusion Solution Architect supported the engagement from March 2021 to June 2022, working with end users to apply forms personalization and improve navigation through financial forms. The implementation narrative centers on Oracle Fusion Cloud Financials Accounts Payable as a core AP Automation component integrated into cross functional financial processes and operational governance.
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ERP Financial | ERP Financial Management |
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2022 | 2022 |
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ERP Financial | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CareerBuilder | Legacy | CareerBuilder Jobs.net ATS | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, Advanced Call Center Technologies deployed CareerBuilder Jobs.net ATS as their Applicant Tracking System. The deployment is exposed on the company career portal at https://acttoday.jobs.net and serves as the primary external hiring channel for the organization.
The CareerBuilder Jobs.net ATS implementation focused on core applicant tracking functionality, including job posting and distribution, branded career site hosting with application forms, candidate capture and resume parsing, requisition management, candidate workflow and status tracking, and recruiter search and shortlisting capabilities. Configuration emphasized embedding the career site experience into the public website and streamlining application intake and candidate status communications.
Operational ownership resides with corporate Talent Acquisition and HR, providing a single system of record for external applicants and enabling recruiter-driven lifecycle management of requisitions. Governance workstreams centered on standardizing requisition templates, role-based recruiter permissions, and hiring workflow definitions to align hiring processes across business units, while integrations are centered on the career site and the application capture provided by CareerBuilder Jobs.net ATS.
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Core HR | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2006 | 2006 |
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Payroll | HCM |
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2022 | 2022 |
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Payroll | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2023 | 2023 |
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Time and Attendance | HCM |
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2006 | 2006 |
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Time and Attendance | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Spaces | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Advanced Call Center Technologies implemented Avaya Spaces as part of an Avaya OneCloud deployment to consolidate meeting, collaboration and agent training tools across its distributed contact center operations in the United States. Advanced Call Center Technologies positioned Avaya Spaces in the Collaboration category to support meeting orchestration, persistent team collaboration and virtual agent training for contact center teams.
The deployment used Avaya OneCloud with Avaya Spaces to centralize meeting, collaboration and agent training workflows, replacing multiple point tools previously used for those functions. Configuration emphasized cloud hosted meeting rooms, team spaces for persistent collaboration, and training session provisioning at scale to accommodate thousands of users. Avaya Spaces served as the primary Collaboration application for internal meetings, agent coaching and simulated training scenarios described in public case coverage.
Operational coverage was scoped to the United States region and focused on distributed contact center operations, including training, workforce engagement and day to day operational meetings. The architecture leveraged Avaya OneCloud as the delivery plane with Avaya Spaces as the collaboration layer, consolidating endpoint access and meeting management across sites.
Rollout prioritized consolidation and cost reduction, and public case coverage reports that the deployment cut collaboration costs while enabling thousands of users to train and collaborate within Avaya Spaces. Governance changes centered on centralizing collaboration tool management and standardizing meeting and training workflows across contact center teams.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Intelligent Document Processing | Content Management |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Advanced Call Center Technologies
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Apps Being Evaluated by Advanced Call Center Technologies Executives
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FAQ - APPS RUN THE WORLD Advanced Call Center Technologies Technographics
Advanced Call Center Technologies is a Professional Services organization based in United States,
with around 12000 employees and annual revenues of $3.00 billion.
Advanced Call Center Technologies operates a diverse technology stack with applications such as
Oracle Fusion Cloud Financials Accounts Payable, CareerBuilder Jobs.net ATS and Avaya Spaces,
covering areas like AP Automation, Applicant Tracking System and Collaboration.
Advanced Call Center Technologies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, CareerBuilder and Avaya.
Advanced Call Center Technologies recently adopted applications including
Oracle Intelligent Document Recognition in 2024, Ceridian Dayforce Recruiting in 2023 and Zoominfo Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Advanced Call Center Technologies’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Advanced Call Center Technologies’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
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