List of Yellow.ai Chat Customers
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Since 2010, our global team of researchers has been studying Yellow.ai Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Yellow.ai Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Yellow.ai Chat for Chatbots and Conversational AI include: Asian Paints, a India based Manufacturing organisation with 8056 employees and revenues of $4.14 billion, Alstom Signalling UK, a United Kingdom based Manufacturing organisation with 6000 employees and revenues of $1.83 billion and many others.
Contact us if you need a completed and verified list of companies using Yellow.ai Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Yellow.ai Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Alstom Signalling UK | Manufacturing | 6000 | $1.8B | United Kingdom | Yellow.ai | Yellow.ai Chat | Chatbots and Conversational AI | 2022 | n/a | In 2022 Alstom Signalling UK implemented Yellow.ai Chat as its Chatbots and Conversational AI platform to centralize conversational capabilities within Digital Transformation and IST business functions. The deployment focused on establishing an end to end chatbot platform to support business use case ideation, delivery, and run activities for signalling and digital mobility teams. Configuration and functional scope included access channel orchestration, conversational flow design, intent classification and dialogue management, plus machine learning and cognitive components consistent with chatbot solution deployment and architecture. Operational responsibilities emphasized business analysis of use cases, onboarding new use cases, coordinating external developers, and managing the support model for ongoing operations. Solution architecture work centered on defining access channel patterns and integration approaches, with explicit coordination around integrations and the relationship with the current editor Yellow Messenger and platform knowledge of SNOW chatbot. The role and implementation covered project tracking and run follow up, including updating tools for budget and activity tracking, and coordinating delivery with IST architects and delivery teams. Governance and process changes were operationalized through a Chatbot Technical Specialist role responsible for E2E platform management, defining the roadmap for the chatbot platform, and driving support and escalation workflows across business process owners and delivery teams. Yellow.ai Chat was positioned to serve Chatbots and Conversational AI needs across Alstom Signalling UK, linking application, category, and business function in a centralized conversational platform. | |
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Asian Paints | Manufacturing | 8056 | $4.1B | India | Yellow.ai | Yellow.ai Chat | Chatbots and Conversational AI | 2020 | n/a | In 2020, Asian Paints deployed Yellow.ai Chat as a Chatbots and Conversational AI solution to automate dealer support and internal workflows for distributor handling, internal order management, and HR channels. The deployment targeted dealers and internal users across India, with an explicit objective to reduce critical call volume and provide always on multilingual access for distributor queries and service desk functions. The implementation centered on an On Demand service bot and On Demand information capabilities, enabling dealers to view past orders, track ongoing orders, and check invoice status through conversational flows. Yellow.ai Chat was configured with multilingual NLU and language detection to support more than 55 languages, and conversational scenarios were built for distributor handling, order management, and HR channel interactions to provide structured responses and guided task completion. Architecturally the solution used a conversational layer connecting channel connectors for WhatsApp, PWA, and Website to backend systems, with a stated integration to SAP for order and invoice data retrieval. Channels included WhatsApp for dealer access, a progressive web app for broader field use, and website embedding for corporate and dealer self service, enabling synchronous query handling and data lookups from SAP. Governance focused on centralizing the service desk through automation, scaling coverage across multiple languages, and providing 24/7 support for dealers. The rollout produced explicit outcomes reported by the vendor, including a 25% reduction in critical call volume, availability across 55 plus languages, and continuous 24/7 dealer support, with Yellow.ai Chat serving as the conversational front end for distributor and internal order management workflows. |
Buyer Intent: Companies Evaluating Yellow.ai Chat
- DevRev, a United States based Professional Services organization with 100 Employees
- Advanced Call Center Technologies, a United States based Professional Services company with 12000 Employees
- Banco Popular of Puerto Rico, a Puerto Rico based Banking and Financial Services organization with 9000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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