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United States
Agfa USA Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Agfa USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Agfa USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Agfa USA has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Questback CX Management for Customer Experience in 2013, Amazon SES for Transactional Email in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Agfa USA is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Questback or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Agfa USA revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Agfa USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 Agfa USA implemented Cisco Webex Meetings as a customer-facing conferencing solution. Cisco Webex Meetings is surfaced on Agfa USA's public website to deliver Audio Video and Web Conferencing capabilities for external engagements and internal collaboration.
The deployment uses Cisco Webex Meetings as a cloud-hosted meeting platform, leveraging standard application capabilities such as meeting scheduling and join flows, real-time video and audio, screen sharing, recording, host and participant controls, and attendee registration. Cisco Webex Meetings is presented on the website to enable on-demand meeting rooms and scheduled sessions, with the vendor's administrative console used to configure meeting templates, security settings, and participant controls.
Operational scope centers on sales demos, technical support and customer training functions, while also supporting internal team meetings for a 200 person organization. Governance is implemented through centralized admin policy configuration inside the Cisco Webex Meetings management interface, including access controls, meeting policies, and role based host privileges, with rollout oriented toward web surfaced join and scheduling workflows for external stakeholders.
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Collaboration | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Questback | Legacy | Questback CX Management | Customer Experience | CRM | n/a | 2013 | 2013 |
In 2013, Agfa USA implemented Questback CX Management for Customer Experience to centralize customer care survey instrumentation and reporting. The deployment focused on survey configuration and scheduled report generation to support customer service and order management workflows.
Questback CX Management was configured to develop and maintain customer care survey reports and to produce monthly back order reports using the Questback system. Operational responsibilities included monitoring and maintaining task contact for California and New Jersey groups, and sustaining survey configurations and report schedules as part of ongoing operations.
The implementation supported two regional sites, with supervision of 20 Customer Service Representatives across California and New Jersey. Administrative coverage extended to workforce timekeeping and payroll where staff managed ADP Timesaver and payroll processes for both California and New Jersey groups, and governance emphasized report stewardship, task ownership, and cross-site coordination.
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon SES | Transactional Email | PaaS | n/a | 2020 | 2020 |
In 2020, Agfa USA implemented Amazon SES on its website to handle transactional messages. Amazon SES was provisioned to provide Transactional Email functionality for website-driven customer notifications and system alerts.
The implementation included configuring SMTP and API send endpoints, domain authentication with SPF and DKIM, template-driven message rendering, and automated handling of bounces and complaints to maintain sender reputation. Message sending was integrated into the web application stack to trigger transactional flows such as order confirmations, account notifications, and delivery updates. The Amazon SES deployment used standard transactional email controls including suppression lists and deliverability monitoring.
Operational ownership focused on centralized domain and email governance within Agfa USA IT and web operations, aligning sending policies and template governance with customer-facing workflows. The Amazon SES deployment for Transactional Email was scoped to the company website and associated customer communication processes, and it was designed to be operated without an external systems integrator. This configuration positions Amazon SES as the primary transactional messaging service for Agfa USA website-driven business functions.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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