List of Neocase HR Automation Customers
Paris, 92250,
France
Since 2010, our global team of researchers has been studying Neocase HR Automation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Neocase HR Automation for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Neocase HR Automation for Business Process Management include: Societe Generale, a France based Banking and Financial Services organisation with 111754 employees and revenues of $52.50 billion, Air France, a France based Transportation organisation with 38000 employees and revenues of $36.27 billion, MGM Resorts, a United States based Leisure and Hospitality organisation with 58000 employees and revenues of $16.16 billion and many others.
Contact us if you need a completed and verified list of companies using Neocase HR Automation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Neocase HR Automation customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air France | Transportation | 38000 | $36.3B | France | Neocase Software | Neocase HR Automation | Business Process Management | 2005 | n/a |
In 2005, Air France implemented Neocase HR Automation. The deployment targeted Business Process Management for HR employee request handling across the airline's HR Shared Service Centers in Roissy and Orly, centralizing intake and routing of employee requests.
Configuration emphasized case management and BPM capabilities within Neocase HR Automation, using automated workflows to capture, triage, and track employee inquiries and to standardize resolution steps and SLA routing. The implementation used templates for common HR request types, role based task assignment and process orchestration consistent with Business Process Management functional workflows.
Operational coverage focused on HR service delivery in France, with the Shared Service Centers operating as primary hubs for intake and case resolution. According to the published case study, the Neocase HR Automation deployment reduced inbound employee requests by ~30% and increased employee satisfaction by ~40% in France, and governance shifted toward centralized process management within HR shared services with standardized workflows and ticketing procedures for ongoing case governance.
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MGM Resorts | Leisure and Hospitality | 58000 | $16.2B | United States | Neocase Software | Neocase HR Automation | Business Process Management | 2019 | n/a |
In 2019, MGM Resorts implemented Neocase HR Automation to centralize HR shared services. The Business Process Management deployment consolidated HR Shared Services across its US and China operations, establishing a centralized operational model for employee inquiry handling and standardized request processing.
The implementation used Case Management, Knowledge Management and Business Process Management modules. Neocase HR Automation was configured to provide case intake and routing, a shared knowledge repository, SLA-driven workflows and process orchestration for core HR processes, reducing manual handoffs and enabling consistent request fulfillment across service lines.
Governance focused on centralized case triage, knowledge base governance and standardized ticket ownership across the HR Shared Services center. MGM Resorts reported savings of about $1.1M, a ~30% reduction in inbound employee requests and improved HR productivity following the rollout.
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Societe Generale | Banking and Financial Services | 111754 | $52.5B | France | Neocase Software | Neocase HR Automation | Business Process Management | 2016 | n/a |
In 2016 Societe Generale implemented Neocase HR Automation to centralize and automate HR Shared Service Center operations across its global SSCs, using the platform as a Business Process Management solution for HR service delivery. The deployment established centralized intake and case routing for employee HR requests, with explicit emphasis on SLA tracking and cross-region workflow orchestration.
The implementation leveraged HR case management and Business Process Management capabilities within Neocase HR Automation, configuring workflow automation, assignment rules, and SLA monitoring to standardize case lifecycles. Functional configuration focused on case intake, automated routing, escalation policies, and process orchestration consistent with SSC operational workflows.
Operational scope covered global HR Shared Service Centers and regional HR service teams, enabling a unified case handling model for employee inquiries and transactional HR processes. Integrations with specific upstream HR systems are not detailed in the source, the solution was positioned to coordinate case resolution across multiple HR functions and regional sites.
Governance changes centered on centralizing SSC process ownership and instituting SLA governance and reporting to support standardized service delivery. Reported outcomes included measurable improvements in processing time and employee satisfaction across regions, reflecting the impact of Neocase HR Automation on HR Shared Service Center operations.
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