Bath, BA2 4QX,
United Kingdom
Airhead Education Technographics
Airhead Education Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Airhead Education and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5 Airhead Education employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Airhead Education has purchased the following applications: Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015, FreshDesk Customer Support for Customer Support in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Airhead Education is running and its propensity to invest more and deepen its relationship with Freshworks , Microsoft , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Airhead Education revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Airhead Education intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Airhead Education Tech Stack and Enterprise Applications
Airhead Education AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Airhead Education implemented Freshdesk Messaging (Formerly Freshchat) as a Chatbots and Conversational AI deployment on its website. The deployment used the Freshdesk Messaging web widget to provide real time conversational touchpoints on public web pages and to capture inbound queries from prospective clients and learners. The application is operated as a cloud hosted conversational layer embedded in the site, fitting the operational scale of a small professional services firm.
Freshdesk Messaging (Formerly Freshchat) was configured to support live chat, automated bot responses, canned replies, conversation tagging, and a unified inbox to enable a single team to manage inbound learner and client conversations, reflecting standard Chatbots and Conversational AI workflows. Governance emphasized lightweight templates, routing rules, and role based access controls to standardize responses and handoffs among a compact staff, aligning with professional services client engagement processes. The implementation is centered on website based customer engagement, with Freshdesk Messaging serving as the primary conversational interface for front line support and sales inquiries.
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Airhead Education Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Airhead Education deployed Microsoft 365 to address Collaboration needs. Airhead Education implemented Microsoft 365 as a cloud first tenant to provide email, calendaring, document storage, real time co authoring and team communication capabilities for a five person professional services firm in the United Kingdom.
The deployment emphasized Exchange Online for messaging, OneDrive and SharePoint Online for content management and co authoring, and Microsoft Teams for synchronous collaboration, aligning Microsoft 365 Collaboration with business functions such as internal communications, client document sharing and knowledge management. The company surfaces Microsoft 365 capabilities on its website, and governance was scoped to a single tenant focusing on account provisioning, access controls and basic retention settings appropriate for a small team.
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Airhead Education CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, Airhead Education implemented FreshDesk Customer Support. The company uses FreshDesk Customer Support from Freshworks embedded on its website to capture and manage incoming customer inquiries, aligning the application with its customer-facing channels.
The deployment leverages FreshDesk Customer Support as a cloud-hosted SaaS support stack, with a web widget and email-to-ticket capture feeding a browser-based support console. Functional capabilities implemented include ticketing, a knowledge base for self-service content, automated ticket assignment and basic workflow automations consistent with the Customer Support category. Operational scope is focused on customer-facing support for Airhead Education's professional services offering, with internal governance oriented around ticket routing, status workflows and knowledge base publishing to standardize responses.
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Airhead Education ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
Incident Management | ITSM |
|
2018 | 2018 |
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Airhead Education PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
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Airhead Education IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Airhead Education
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Airhead Education Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||