Wokingham, RG40 4QQ,
United Kingdom
Airinmar Technographics
Airinmar Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Airinmar and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 136 Airinmar employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Airinmar has purchased the following applications: FreshDesk Customer Support for Customer Support in 2021, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Airinmar is running and its propensity to invest more and deepen its relationship with Freshworks , Microsoft , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Airinmar revenues, which have grown to $18.4 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Airinmar intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Airinmar Tech Stack and Enterprise Applications
Airinmar CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Airinmar deployed FreshDesk Customer Support to handle client inquiries through its public website. The implementation uses FreshDesk Customer Support as a cloud hosted Customer Support application embedded via a website widget and web form capture to centralize inbound cases. The scope focused on the customer service and field operations functions within the professional services business.
Configuration emphasized core Customer Support capabilities including centralized ticketing and queue management, automated routing and SLA enforcement, a knowledge base for client self service, and reporting dashboards for case triage and workload visibility. Role based access and defined support workflows were implemented to align case ownership with service delivery teams, and automation was used to enforce priority and escalation paths. The deployment architecture reflects a SaaS model integrated at the point of customer contact on the website rather than on premise infrastructure.
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Airinmar IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
In 2019, Airinmar provisioned Microsoft Azure Cloud Services to host and operate its public website. The Microsoft Azure Cloud Services implementation functions as the companys Application Hosting and Computing Services layer for web presence and associated compute workloads.
The deployment leverages platform hosting capabilities typical of Application Hosting and Computing Services, including managed web hosting, scalable compute instances, object storage for web assets, content delivery and load balancing, and TLS certificate management. Infrastructure as code and CI CD oriented deployment workflows were applied to standardize releases and enable repeatable provisioning across environments.
Operational integration centers on the customer facing website and the web application stack, supporting IT operations, marketing and customer engagement functions headquartered in the United Kingdom. Centralized logging and monitoring were configured to provide operational telemetry for site availability and performance, aligning cloud compute with site operations and incident response processes.
Cloud governance was organized around centralized access controls, role based permissions and environment segregation to separate production from non production workstreams, with deployment approval gates embedded in the hosting lifecycle. The narrative emphasizes architecture, modules and operational scope for Microsoft Azure Cloud Services as the Application Hosting and Computing Services foundation for Airinmars web presence.
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Airinmar
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Apps Being Evaluated by Airinmar Executives
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